This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Ford Windstar. The contact received notification of NHTSA Campaign Number: 10V385000 (Suspension) and 11V030000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the subframe was severely corroded. The failure mileage 59,839.
The contact owns a 2002 Ford Windstar. While driving approximately 25 mph, the front frame fractured or was rusted, which caused the passenger side wheel to detach from the vehicle. The vehicle was towed to an auto repair garage. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 09V385000 (suspension). The manufacturer was made aware of the failure. The approximate failure mileage was 81,000.
The contact owns a 2002 Ford Windstar. The contact stated that while driving at 70 mph, the tire began to rub the inner fender wall. The vehicle was taken to the dealer where it was diagnosed that the axle was fractured and needed to be repaired. The vehicle was serviced under NHTSA campaign number: 11V030000 (structure) but the remedy failed to repair the vehicle. The contact mentioned that the axle should have been replaced initially under the recall and not bracketed. The manufacturer was made aware of the failure. The failure mileage was 140,000. Updated 12/03/15 updated 12/09/15.
The contact owns a 2002 Ford Windstar. The contact stated the vehicle was repaired under NHTSA campaign id numbers: 10V385000 (suspension:rear:axle:non-powered axle assembly) and 11V030000 (structure: Frame and members:underbody shields). Upon receiving the vehicle from the authorized dealer, the vehicle began to shake violently when driving at various speeds. The contact would also hear rattling and banging noises. The vehicle was taken back to the authorized dealer where the contact was informed that a bracket on the frame was hanging off and the piping was still corroded. The vehicle was not further repaired. The failure mileage was 140,000. The VIN was unavailable.
Ford Windstar van, which was already subject to rear axle recall, and the rear axle did break on it in may, and was replaced and I received reimbursement for the replacement from Ford. However, another incident happened in December. My 21 year old son was in an accident driving this van on Thursday, Dec. 16. the van lost traction and pulled to the right, pulling him into a ditch and down a steep embankment. The front of the van was ripped off, tires slashed, van almost flipped over, and the airbags never deployed. He hit a dirt embankment head on going about 30-35 mph. The roads were icy that day, and he was on a curve... the van would not respond to steering to correct the direction the van was going. I experienced something similar last winter; the van seemed to pull to the right, going off the road without allowing the driver to control the vehicle. However, when I went off the road, it was in a shallow ditch and it caused no damage to the van. My son was not as fortunate, and he could have been severely injured. I feel that this may have something to do with the current investigation into the front suspension... the van could not be controlled, and pulled to the right. Our insurance co. Is taking care of this, and I don't know the current location of the van. It is totaled, I know that. I asked state farm to check out the front suspension for weakness or rust, but don't know if they'll know what to look for, especially since the front is so damaged from the wreck that the tires are turned sideways, and I believe the front axle is broken. Please send someone to look at my van, and see what caused this wreck; my son could have been killed. Thank you for the work you've done so far.... your organization is so valuable to consumers.
- Denton, NC, USA
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2002 Ford Windstar rear axel assembly/ axel beam. Van has 120,000 mileage. Rear axel beam sheared in half during highway travel, catastrophic failure caused van to almost roll over and skid out of control, since back tires, no longer connected, were flopping and wobbling. Skidded over 200 feet. No injuries luckily. Upon view of axel assemble it was rusted from the inside. Insurance did not cover this mechanical failure. $600 dollars to repair with used part. Pittsburgh pa.
I have a 2002 Ford Windstar with 94,000 miles on it. I have lately been hearing a loud banging sound whenever I make turns so I brought to the mechanic and was told that the rear axle is nearly cracked in half. I can see that this is a very common issue with this car. I am afraid to drive it, afraid that when it splits, I'm going to get into an accident. I simply can't afford the $1000 plus it's going to cost me to repair it, and better yet, my other car is a 2003 Ford Windstar. So I'm also afraid I'll have to deal with this twice.
I was entering the highway as I started to accel I heard a loud thump. Immediately my car began swerving and almost tipped over, it felt as though the rear tires fell off. There was a large amount of smoke and sparks coming from the rear of the car and I struggled to stay in control of the vehicle. Ultimately the rear axle broke in half without warning and out of no where. I did not hit anything and was driving safely. Luckily there was a break in traffic or I have no doubt I would have hit other cars on the road. The car came extremely close to flipping, it tipped at one point and would have flipped on the passenger side if not for my quick reaction. The vehicle was towed and my mechanic immediately told me axles do not break like this and he advised me to call Ford to see if there was a manufactures problem with the axle. I called my local dealer and was advised that Ford have experienced no problems like mine and my car is out of warranty so there is nothing they could do. Only after I came home and searched the web did I realize there are thousands and thousands of other Windstar owners who experienced the same kind of breakage and I believe a more aggressive investigation needs to take place. The axle needs to be repaired and if this is a manufacturers defect it need to be fixed before someone is killed.
2002 Ford Windstar. Picked my daughter up at college to come home for the summer. College 4 hours from home. Missed a turn to get on highway. Turned around in a gas station and thought I had a flat tire as the steering felt funny. Stopped, got out to look, here the rear axle had broken about 12 inches in from the wheel on the drivers side. Called aaa, got towed, tow driver tells me he has picked up at least 6 Windstar in last year with same problem and all in the exact place where it has broke. I just thank god I wasn't back on I 80 going 65 when it happened. Someone is going to get killed by this. I was lucky. Plus had to miss work, buy a used axle, stay in a hotel, etc..... Ford should stand behind their product and reimburse these expenses.
The passenger door does not close all the way vehicle was not in a accident had placed in shop numerous times but to know avail. There was a recall on the 1999 Windstar for body but not on the 2002. Could this also apply to my other vehicle since I do not feel secure driving my children in this vehicle. The shop said as long as the door locks I have nothing to worry about. Please call or email me at [xxx] or holden_[xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I was traveling at approximately 30 mph, heard an unusual noise, felt like I hit a bump, momentarily lost control of vehicle, traveled approximately 50 more feet to side of road with all kinds of intermittent bumping, screeching and unusual sounds. I got out and saw my driver's side rear tire folded into the wheel-well. I saw the same thing on the other side. Had to have a flatbed take it to a garage. Rear axle had broken in two and will be replaced. There is some other possible damage to equipment near rear axle that has yet to be determined.
While driving at a low speed (35 mph), suddenly and without warning or apparent reason, the rear axle snapped on my 2002 Ford Windstar minivan, locking the rear wheels and causing me to lose control of the vehicle. The axle, (Ford calls it a "housing" looked as if it had simple snapped in half. - at the dealership, I learned that a similar incident had been reported a month earlier. - my concern is that this may occur repeatedly and to others traveling at highway speed. The Windstar minivan is the vehicle of choice for people with young children. This failure caused both rear tires to fail to move, and in my opinion is a catastrophic failure of a critical component of the vehicle.
When 18 wheeler(s),tractor trailer(s), and or trailer(s) passed the vehicle, it shaked violently, as if a tire was blown. The dealer said the problem was due to an engineering flaw. Mr scc
The vehicle was shaky and unstable to ride and or steer under heavy eighteen wheeler traffic, when they passed the consumer's vehicle (aerodynamics or design problem)
A D V E R T I S E M E N T S
- Galloway, OH, USA