The contact owns a 2001 Ford Windstar. The contact stated that while his son was driving at an undisclosed speed, the vehicle inadvertently came to a complete stop. Upon inspection, the contact noticed that the rear wheels were crooked and rubbing against the inner fender well. The vehicle was towed to the residence and then later to the dealer, where it was diagnosed that the rear axle was fractured. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000. The contact noted that the failure speed was 55 mph. The axle was previously repaired due to the recall while the vehicle was under warranty. When the contact took the vehicle for repair, they were told that the vehicle was no longer under warranty or the recall.

- Hillsboro, OH, USA

The contact owns a 2001 Ford Windstar. The contact stated while driving 25 MPH, there was a loud abnormal sound coming from the rear passenger-??s side of the vehicle with black smoke coming from the rear of the vehicle. There was no warning light illuminated. The contact parked in a parking lot and saw that the rear passenger-??s side tire was leaning towards the inside of the vehicle. The vehicle was towed to her residence and then the dealer. The contact stated that the dealer diagnosed the vehicle with a fractured rear axle that needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 15V608000 (Suspension) in April of 2011. The failure mileage was approximately 138,000.

- Norridge, IL, USA

2001 Ford Windstar. Consumer writes in regards to recalls the consumer stated he received a postcard in the mail advising him to see his local dealer regarding two recalls. However, when he arrived at the dealer, they informed him the recalls had already been done. The consumer stated the problems are present in his vehicle.

- Dallas, TX, USA

2001 Ford Windstar. Consumer writes in regards to defective front end the consumer stated two recalls were issued and for the past year, he has been unsuccessful at getting his vehicle inspected. The consumer was informed by several dealers, they were not performing any recalls.

- Bronx, NY, USA

I took my 2001 Windstar sel into a dealership upon receiving a recall notice for suspension:rear:axle:non-powered axle assembly in March of 2011. Our vehicle passed this inspection. At the time our vehicle was at the dealership for this recall notice there was another recall relating to structure: Frame and members:underbody shields although we were unaware of this recall. We have not received a recall notice about the second problem to date. The recall was brought to our attention by a friend who watched a news program regarding the recall which prompted a phone call to the dealership that serviced our vehicle in March. His statement was if our vehicle was one of the recalled vehicles and it was just in the service department for another recall the service technician would have addressed the most recent recall also. He asked for our VIN which at the time was not available but reassured me both recalls would have been addressed since they were both open recalls. On August 1, 2011 I was driving at 65-70 mph on a freeway when my steering wheel started to jerk and turn counter-clockwise (the last time I looked at the steering wheel the area that encloses the horn was vertical). I thought my right passenger wheel was punctured at first but knew it was more than that within the next few seconds. Something from the van kept hitting the freeway and jerking me around and the back end of the van on three occasions seemed like it was coming off the ground. Once I slowed down enough the safely brake that is exactly what I did wherein the rear end of the vehicle jerked to the left. I exited the vehicle and called 911. Not only did the subframe break due to rust but the axle came apart from the vehicle as did the right arm holding the wheel in place. At this point the dealership where the car was towed to said Ford is offering to replace the subframe and have offered to pay for two days for a rental vehicle.

- Madison, OH, USA

The contact owns a 2001 Ford Windstar. The contact received recall notice 10V385000 (suspension:rear:axle:non-powered axle assembly) in October 2010. As of March 2011, the vehicle had been in the dealers possession waiting to be repaired. The contact stated that six months was too long to wait for a recall repair. The manufacturer could not tell him when the parts would be available. There are no failures at this time.

- Worcester, MA, USA

2001 Ford Windstar. Consumer writes in regards to vehicle recall the consumer stated she took the vehicle to the dealer because she received a recall letter in the mail. The dealer inspected the vehicle and informed her she would receive another letter in the mail stating when to return with the vehicle. The consumer stated she has not received a letter. The consumer stated the vehicle is emitting gas fumes.. updated 04/26/11

- Spencer, WV, USA

The contact owns a 2001 Ford Windstar. The contact was driving approximately 70 mph when the rear axle fractured followed by a loud noise which caused difficulty in steering. The contact had received notification of NHTSA campaign id number: 10V385000 (suspension: Rear: Axle: Non-powered axle assembly) and the vehicle was towed to the dealer for repairs. The dealer advised that the part needed for repairs was not yet available and the contact would be notified when the part had become available. The contact was still waiting for the parts to become available. Most recently, the contact received notification of NHTSA campaign id number: 11V030000 (structure: Frame and members: Underbody shields) but the vehicle was not yet repaired. The contact believed that a reasonable time to adhere to the recall had passed and the vehicle had not yet been repaired. The failure mileage was approximately 127,000. Updated 03/29/11 the consumer stated the vehicle has been in the dealer's possession for six months to remedy two recalls. Updated 09/19/11

- Staunton, VA, USA

The contact owns a 2001 Ford Windstar. The contact stated that while driving approximately 25 mph and entering onto the interstate, the subframe from the engine separated from the vehicle. She then lost control of the vehicle and was unable to stop until the vehicle coasted to a stop. The vehicle was towed to an independent mechanic who informed the contact that the lower control arm mount had rusted out causing separation of the arm of the axle. The vehicle was repaired. The failure mileage was approximately 103,000. Updated 03/24/11

- Zion, IL, USA

2001 Ford Windstar. Consumer states that she received a recall for the vehicle and was told the parts weren't available. She states the vehicle has been sitting at the dealer while she is paying for insurance and can't drive it. Axle recall # 10V385000.

- Berkeley Heights, NJ, USA

This complaint is related to your NHTSA action # EA10007 January 12, 2011, my wife was driving our Ford Windstar on hwy 155 North of saint germain, wi. Without warning the front end right wheel dislodged and the car swerved violently all over the highway. Luckily, no other cars were near. The roadside ditches where the failure occurred are more than 12' deep, so there could also have been injuries and or damage if she had not reacted as quickly and forcibly as she did. She was able to wrestle the car onto the shoulder and call for help. Upon towing to the nearest Ford dealership, it has been determined that the undercarriage failed, the front right axle dislodged from the transmission, and various other damage can also have occurred. Updated IVOQ 02/16/11

- Saint Germain, WI, USA

The contact owns a 2001 Ford Windstar. While driving approximately 40 mph she lost control of the vehicle and crashed into the median. She stated that she lost control of the vehicle without receiving any warning lights. When the vehicle crashed into the median in a vertical position on a highway another vehicle crashed into her vehicle. The front end of the other vehicle was damaged. There were no injuries. A police report was not filed. The contact stated that her vehicle was towed to her residence. The tow truck driver advised her that her rear axle was cracked in half. The vehicle was not repaired. The contact was waiting for her insurance company to inspect the vehicle. She contacted the manufacturer and was advised that her vehicle was part of recall 10V385000, suspension:rear:axle:non-powered axle assembly but the contact stated that she did not receive a recall letter. The vehicle was purchased used in 2002. The approximate failure and current mileages were 109,000.

- Brooklyn, NY, USA

The contact owns a 2001 Ford Windstar. The vehicle was included in the recall associated with NHTSA campaign id number 10V385000, suspension:rear:axle:non-powered axle assembly. The vehicle was taken to an authorized dealer where the contact was told they would have the necessary parts to complete the remedy within one week. The vehicle was never repaired and the contact was continuously told the necessary parts would be available within 1 month. The failure and current mileages were 83,000.

- Chatham, NJ, USA

The contact owns a 2001 Ford Windstar. The contact stated that the vehicle was taken to the dealer for a recall repair under NHTSA campaign id 10V385000 (suspension:rear:axle:non-powered axle assembly), and during the inspection the technician noticed that the front passenger side rear mount engine cradle was cracked with substantial corrosion. The vehicle was not repaired. The failure mileage was approximately 130,000.

- South Lyon, MI, USA

The contact owns a 2001 Ford Windstar. While having the rear axle repaired under a recall 10V385000, suspension rear axle, non-powered axle assembly; the dealer informed the contact that the front sub-frame on the vehicle was covered with rust and corroded to the point that the vehicle was unsafe to drive. The contact stated that they did not experience any problems prior to taking the vehicle in to have the rear axle recall repair performed. The failure and current mileages were 126246.

- Gillmanton Iron Works, NH, USA

The contact owns a 2001 Ford Windstar. The contact stated that vehicle was taken to the dealer on November 1, 2010 for recall repair 10V385000 suspension: Rear: Axle: Non-powered axle assembly; while the dealer examined the rear axle they noticed that the front axle was also corroded around the motor and transmission area. The manufacturer stated that they would not assist with the front suspension failure. The vehicle wasn't repaired. The failure and the current mileages were 139,000. Updated 12/14/2011 the consumer is still waiting on the rear axle to be repaired. Updated 05/04/11

- Lititz , PA, USA

The contact owns a 2001 Ford Windstar. The contact received a recall notification under NHTSA campaign id number 10V385000(suspension:rear:axle:non-powered axle assembly). The vehicle was taken to the dealer where they stated that the part was on a massive back order and would not be available for three months. The manufacturer provided a loaner vehicle during the repair; however, the owner was responsible for the sales tax. The contact was displeased about the extensive time period for the recall repair. The failure mileage was 94,794. Updated 01/20/11 updated 04/15/11

- Levittown, NY, USA

The contact owns a 2001 Ford Windstar. The contact received a recall notification associated with the NHTSA campaign id number 10V385000 (suspension:rear:axle:non-powered axle assembly). The vehicle was taken to the dealer who stated that the part was unavailable until March of 2011. The contact stated the dealer would provide a loaner vehicle at the manufacturer's expense; however, the owner would be responsible for the taxes on the loaner vehicle. The contact also stated that the recall remedy was not being performed within a reasonable time. There was no failure mileage.

- Nanuet, NY, USA

The contact owns a 2001 Ford Windstar. While driving 30 mph, the front axle rusted off and the contact was unable to steer. The vehicle was taken to a local repair shop where the contact was informed that the failure was caused by corrosion. The contact called the dealer and referenced recall 10V385000 (suspension: Rear: Axle: Non-powered axle assembly) and was told that the repairs would not be covered because the recall was related to the rear axle. The failure mileage was approximately 100,700 and the current mileage was approximately 100,900.

- Parma, OH, USA

The contact owns a 2001 Ford Windstar. While the dealer inspected the rear axle for recall 10V385000 suspension: Rear: Axle: Non-powered axle assembly they also located a failure at the front H frame which was corroded and separated. The manufacturer stated that the failure wasn't recalled, but if a recall was issued in the future he could be reimbursed for the repair. The vehicle wasn't repaired. The failure and current mileages were 114,000 miles. The ac compressor leaked water onto the frame and caused it to rot. Updated evoq 11/12/10 updated 01/20/11 updated 04/13/11

- Oceanside , NY, USA