This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
An electrical connector seal had to be installed, the seat buckles and rear wiper motor cover were replaced, the ABS failed, and right before the engine shut down all the lights on the dash board illuminated, after the vehicle was repaired the intake manifold, speed sensor and brake sensor failed. RQ04011.
Brakes failed on three different occasions (repair dates: 3/22/02, 4/1/02 and 4/15/02). First, my wife noted the brake pedal was going all the way to the floor before there was any response. The dealership advised that this was normal. We insisted that it wasn't, until there lead technician found and replaced a faulty hcu. The second failure came while I was driving my wife and 6 month old baby from mo to va. While on the West Virginia turn pike, the anti-lock brakes failed again and eventually the brakeing system failed all togoether by the time we reached our destination of suffolk Virginia. Barton Ford, in suffolk va, replaced the hcu and the ECU and repaired a brake fluid leak. The third incident occurred while driving back to mo. Once again the brakes did not respond normally. Once back in O'fallon, mo. The dealership found a air bubble in the brake line and they reprogrammed the ABS module. Each brake failure also affected the traction control system and the speedometer. We have also had to have one window replaced, the drivers side sliding door adjusted, a seal inserted in the rear of the vehicle due to a recall item, and bolts tightened at the engine cradle mounts. Recently, the fuel cap indicator light illuminated for a period of 5 days for unknown reasons and we are currently unable to fill the gas tank to its normal capacity. This vehicle is unsafe and hardly worth the $27,220 that we are paying for it.
While sitting at a stop with foot applied to the brake pedal and brake pedal failed and went straight to the floor. Vehicle lurched forward with force and entered first lane of traffic on highway. ABS light illuminated on the dashboard, and the warning chime went off. Several times vehicle has been at dealer to determine problem, but nothing has been found. Dealer was notified.
- Batavia, IA, USA
Search CarComplaints.com for these popular complaint phrases...
I have repeatedly contacted my dealer for the problems that exist with my vehicle. The brakes fail after prolonged pressure at red lights. I was told to set my parking brakes to adjust. I had two large bumps on the steering wheel. I was told that it was a broken bearing and they replaced my steering wheel and fixed the broken bearing. The new wheel has the exact same bumps. I was told not to worry about it. The air conditioner was making grinding sounds. The compressor was replaced. The enige has a ticking noise when vehicle is in gear but stopped with brake. I was tols this is the injectors and nothing was wrong. The van stalls at any speed for no reason after long periods of driving. I was told it was my alternator. I have had my van not long and already have a rebuilt new van. I went to the dealer and drove another van. None of the above problems were seen. I was told there is nothing that I could do but to trade in and pay mega bucks for another one. My van has been in the shop for 9 days the first time and 15 days the second time. I feel I have been wronged by the Ford Motor Company and I should be given a vehicle that I can drive and feel safe in. I feel that the vehicle has more problems then the 1980 aerostar that I replaced with this one. Please let me know if there is anything that I can do to solve this problem. If there is nothing, then please warn others from the problems that I have encurred.
To summarize, we bought a 2001 new Ford Windstar van on Oct. 6 from courtesy Ford. The brakes failed on Oct. 8, causing an accident with slight damage. The van was towed to a Ford dealership in wray, where they were unable to find a problem with the brakes. Ford, through their corporate office, offered an extended warranty of 5 years. They also stated that they had sent an engineer from denver to wray who was also unable to find a problem with the brakes. I have a signed document from the service manager in wray stating that no one has come to look at the van. Neither my wife nor I feel that this vehicle is safe to drive, especially since Ford has lied to us regarding their diagnosis of the problem. We do not feel comfortable putting ourselves and/or our grandchildren at risk when there seems to be no explanation for why the brakes failed initially. I have much documentation and a chronology of the events that brought us to where we are today. The most frustrating part of this whole deal is Ford's reluctance to even respond to our calls and letters. We simply want a vehicle that is free from defects. This is the first new vehicle that we have ever owned. Your service comes highly recommended to us and we would appreciate any help you can offer. I can be contacted anytime at the above number or on my cell phone (970) 630-3328.
Consumer was traveling 60mph on highway and anti-lock braking system light came on dashboad. Consumer applied brakes and it was raining. Vehicle skidded and ran into a pole. Dealership was aware of problem.
A D V E R T I S E M E N T S
- Orange, CA, USA