This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2000 Ford Windstar driver side window shattered. The passenger side sliding door window shattered but did not break. There was no evidence on the glass of any sort of impact. It was still intact and perfectly flat (no indentations, marks, scuff etc).
Rear hatch window exploded while waiting to pull into disabled parking--sending glass throughout vehicle and embedding glass in my head as well as causing stroke symptoms...with 18 recorded incidents this is a defect that should be investigated and Ford should be charged for this condition with rear hatch window.
I went out and started the van so it could warm up and then went in to get my daughter ready for her dentist appointment. The van had warmed approximately 25 min when we got in. I was backing out of the drive way and noticed there was frost on the rear lift gate window, not a lot just enough to decrease my visibility, so I turned on the rear defroster. Approximately 1 mile down the highway there was a loud explosion sound followed by glass shattering, causing me to slam the brakes and pull over to the side of the road. I then realized that the rear lift gate glass had shattered out. Fortunately no other cars were on the road at the time and no one was injured just frightened. I called Ford customer service and spoke with a gentleman there. I was told he could not do anything that it would be up to the dealer as to whether they would replace it or not. I then called the local dealer and spoke with a gentleman there who said he would contact the service manager and get back with me. He phoned later that day and said that they would not replace the window, I would have to have it done myself. So I did. I decided to do some investigation on this matter and found that there was a recall on some 2000 Windstar's concerning the back glass, and many complaints from others who had theirs to shatter out as well. Some for no apparent reason. I have since contacted the Ford Motor Co. To tell them of the problem and asked to be reimbursed the money for the back glass as I felt that we should have received a recall and if that many people had the same problem that it was a safety issue. I was told that they would not reimburse us for the glass because ours did not have a recall on it. I have also filed a claim with the dispute settlement board and I am waiting on their decision. Is there anything else I can do. Ford does not seem to care.
Liftgate windshield blew out. Car had been sitting in the garage for hours. Cause unknown. If children were present some one could have been injured. *akconsumer pulled out of the garage, drove approximately 35 feet and stopped. Driving again less than 40 feet and the liftgate window blew out.
While driving 10 miles per hour, rear tailgate glass window exploded. It was raining out. Road conditions were wet, smooth, paved surface. Glass shattered and flew everywhere, inside vehicle and outside vehicle. Loud explosive noise. It was extremely frightening. Luckily, I wasn't injured and didn't lose control of the vehicle and my 3 small children were not in the vehicle at the time.
Rear window exploded while traveling 20 mph on a bumpy dirt road. The majority of the shattered glass came inward covering the right side of the rear passenger seat. This is a major safety problem, why are the side windows not covered under the current Ford recall of 2000 Windstar windshields and liftgate glass because of the bonding problem?
While driving windshield would allow air to come through on driver's side. Rear window allows water to leak inside vehicle whenever its raining or vehicle is being washed.
Glass on rear side window exploded, spraying glass onto the back seat of vehicle which could have caused injuries. Glass should be shattered proof. The thermal and mechanical internal stress while manufacturing caused the window to explode.
While traveling at highway speed of 50 mph rear windshield exploded for unknown reason, and caused glass to shatter outward. Dealer notified, and informed consumer that this was an insurance issue. Please feel free to provide any further details on this matter.
While van was standing still with ignition running rear window exploded for no apparent reason. Van was taken to dealership. Window was being replaced.
A D V E R T I S E M E N T S
- South Bend, IN, USA