This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Ford Windstar. While driving various speeds, the vehicle experienced unintended acceleration and the ABS sensor indicator remained illuminated. As a result, the vehicle failed to accelerate properly. While the vehicle was undergoing routine service, the independent mechanic also discovered that the front driver side control arm was damaged and needed to be replaced. The cause of the failures was not diagnosed. The vehicle was not repaired. The manufacturer and local dealer were not notified. The VIN was invalid. The failure mileage was approximately 200,000.
Complete transmission failure after od light is flashing. From my research, this is a common widespread problem and Ford should recall these transmissions. It is very dangerous to have a vehicle suddenly stop accelerating when driving at high speed or when pulling into traffic. I was pulling onto a busy highway at night when my transmission failed.
My grandson(4year old)and I was driving home from bank on 15 April 2017, then suddenly on puritan ave the drivers side rear tire started to rub frame and smoke entered vehicle, I got out to check and notice the rear axle on drivers side was cracked and tire was leaning in and rubbing frame because of cracked axle. I was 2 blocks from home, so I drove home very slowly, once home I made online appointment to take car to dealership which was for 17april 2017 at Suburban Ford of ferndale 21600 woodward ave ferndale, mi 48220 tel: 248-399-1000. I had to call aaa Michigan and have van towed to dealership and once there the service personell told me that I would have to pay to have van repaired because the recall had expired in 2015 they did'nt even inspect to see what was wrong just assumed, so I showed him the recall letter which he said it don't matter so I had to have van towed back home where it sits now, I wasshocked and harden by the rude treatment of the dealership, so I call Ford Motor Company and was told the same thing that I would have to pay for repairs myself and that recall was only for a re-inspection, just sad how I was treated, I'm a disabled veteran and needs my vehicle for doctors appointments and wife appointments also.
Under recall# 15S27, Ford has declined to replace rear axle with at reduced cost. (see attached recall notice.) this rear axle corrosion problem was persistent in this model.
The contact owns a 2000 Ford Windstar. The contact stated that while driving at 10 mph, the engine and the transmission failed. The contact stated that the vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the vehicle was extremely corroded from the front of the vehicle to the rear, which caused the engine and transmission to separate from the sub frame of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 200,000.
The contact owns a 2000 Ford Windstar. The contact stated that the vehicle was taken to the dealer for NHTSA campaign number: 15V608000 (suspension) and the remedy for the repair did not work. The contact stated that the dealer also inspected and serviced the transmission, but a failure occurred after the dealer's repair. Upon leaving the dealer, the suspension was unstable and the vehicle stalled without warning. The vehicle was unable to be restarted. The vehicle was towed back to the dealer for further inspection and diagnostic testing. The contact was still waiting on the dealer to provide a permanent remedy for the condition of the vehicle. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 129,405.
The contact owns a 2000 Ford Windstar. While driving at low speeds, there was a loud abnormal noise coming from the rear of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the rear axle was fractured. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 12V193000 (power train:axle assembly). The manufacturer was notified of the failure. The approximate failure mileage was 115,000.
The contact owns a 2000 Ford Windstar. The contact stated that all the gauges on the instrument panel failed to function properly. The contact mentioned that the fuel gauge would display full when the fuel was low. In addition, the vehicle would be in drive and the instrument panel would display that the vehicle was in reverse. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 157,007. The VIN was not available. MA 10/15/2015
I was driving down on 896, in the left hand lane, when my 2000 Ford Windstar LX van stopped running. I was going about 50mph when all of a sudden it just stopped. (I did have some transmission slipping previously but it had stopped.) (I thought that it was because the van hadn't been driven for about 4 months). I immediately put my hazards on and called the Delaware state police. If this had happened on the interstate, I would have been killed. As it was. It happened this morning while I was on my way to work. I had people come flying up behind my vehicle and blowing their horn at me. Thankfully it was not rush hour otherwise I would not be here right now, which means my children would be motherless!
I was driving and without any warning the van just made a huge sound, and went left to right and back several times. Very scary! I almost lost control of it. I had just left the highway! I managed to slow down and move the van by the side of the street. After full stop, went to look and noticed that the rear axle was almost touching the ground and looked broken in half! I remember the van went thru a recall in 2012 (07-19-2012) and had been taking care by suntrup Ford. I found the papers today about that recall and the invoice from the dealership with the listing of the work done per Ford. My take is that the recall was not done properly or the recall was not demanding enough. The brackets installed did not do the job to make this vehicle safe! I took photos.
My 2000 Ford Windstar was repaired last year on a recall for the possible rear axle failure. Ford installed brackets on the rear axle as a remedy. On Saturday 8-30-14, the rear axle failed. The axle is actually broken and the break can be seen inside of the bracket they installed. I called Ford and they told me they don't warranty the recall remedy repair. What are my options to have this remedied in good faith?
I was driving home from work at about 915 pm June 22 2014, when I hear my back tires sound like they were catching a flat. I slowed down and pulled over into a restaurant parking lot. When I pulled in I hear a loud scratch sound and I smelled burning rubber really bad. My cousin came on the scene to pick me up and he looked under the van and took a picture. The axle cracked in half and the back tires looked pushed in at the top and protruding out at the bottom..if I had been going the speed limit of 50 mph I would have had an accident. I have 5 children waiting at home for me when I get off work. Im just thankful I didn't have an accident. But now I don't know how I can continue working without my van.
My van has had weird swaying issues when going very slowly or fast like highway speeds. Finally the other day, the axle broke. The rear one. That was recalled. They were so bad in these vehicles, Ford was buying them back and giving people rental cars until they were fixed. I was told they won't fix it at a dealership, then Ford said the same! they won't fix a part that is broken after having a known problem, so known that there was a huge recall and they were doing buybacks because of it" but they won't fix mine" I have to walk miles to the grocery store and miles to work. This shouldn't be my problem. My entire family was in the van when it broke. They all could have died! Ford doesn't care! they won't even fix a part that they know they screwed up on and were fixing! such crap.
The contact owns a 2000 Ford Windstar. The contact stated that the dealer inspected the vehicle and stated that there was erosion and cracking around the axle. The contact received a recall notification for NHTSA campaign id number: 10V385000 (suspension), however the contacts state was not apart of the recall, as it only covered the North eastern part of the United States where concentrated use of salt on road surfaced was used to melt and/or break up road surface ice.. the manufacturer was made aware of the issue. The approximate failure mileage was 148,900. The consumer stated while working on the rear air conditioning unit, a crack was observed on the rear axle. The crack was located on the axle a distance from the left rear, driver's side wheel. The consumer stated during the examination of the rear suspension system, it was easy to see that there was an opening in the axle structure where the coil spring interfaced the axle. The opening allowed salt concentrated road spray to enter the internal structure of the axle and settle to its lowest point. Since the axle had no drain holes to allow for trapped road spray to drain away, the salt concentrated road spray would in fact set up corrosion within the internal structure of the axle which, over time would weaken the strength of the rear axle allowing fatigue cracks to appear. Updated 07/16/14 updated 09/16/14 updated 1/15/15
Was traveling at 58 mph, the transmission made a loud noise, the van jumped a couple of times, then just completely stopped moving in the middle of the highway.
I currently own 2 - 2000 Ford Windstar vans. Both of my vans are wheel chair conversion vans, rear entry type. They are used to Transport my son, a student in college at Mississippi state university. He has cerebral palsy, and uses a power wheelchair. His friends, and attendants use the vans to Transport him. Last spring I had one of the vans taken to the dealership for the key programming. Without my knowledge, the repair to the rear axel was made, which involved installing support brackets to the axel. These brackets are clamped together on the top of the axel. This increase in axel height caused a problem that took several months for me to diagnose. Anytime the van drove over a bump, a severe jar, and loud bang happened. A couple of weeks ago, both vans were sitting next to each other. I was describing the problem to one of my drivers, and began to show him what might be the problem. And I saw it, the installed brackets were hitting the bottom of the wheelchair floor. It was metal against metal, and had began to bend into the floor pan. I took the van back to the dealership, who stated they did what was required, and that was all they could do. But now all the weight of the van is pounding on these brackets, which are designed to strengthen a weak spot on the axel. They decided to place a piece of rubber above the bracket, but this only increases the axel height. I feel the axel should have been replaced. The factory bump stop no longer functions, as this new dealer designed bracket is my new bump stop. I'm concerned this constant slamming of the body into the corroded axel is more dangerous than what I was facing originally. Calls to Ford has been pointless. I have read dealers have discretion of replacing vs repairing
A D V E R T I S E M E N T S
- Lancing, MI, USA