This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While I was driving on the high way my rear axle broke I safety made it to the shoulder but while doing that my tire blew and left me stranded on the high way.
The contact owns a 2000 Ford Windstar. While driving 15 mph and veering to the right, the contact heard a loud metal scrapping noise. The contact pulled over and noticed that the rear axle was fractured. The vehicle was towed to a friend's residence. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was made aware of the failure and informed the contact that the VIN was included in NHTSA campaign number: 15V608000 (suspension). The failure mileage was approximately 133,000. Consumer stated I have attached the images of my 2000 Ford Windstar SE's axle breakage to this email.
The contact owns a 2000 Ford Windstar. The contact stated that the vehicle was repaired per NHTSA campaign number: 11V030000 (structure); however, the recall remedy failed to repair the vehicle. The contact stated that the entire subframe should have been replaced. When the vehicle was taken to an independent mechanic for new struts, he was informed that the frame was rusted. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was 166,000.
The contact owns a 2000 Ford Windstar. The contact received notification of a structure recall for the frame. The vehicle was taken to the dealer numerous times and the contact was informed that they would only inspect the frame. The dealer refused to replace the parts in compliance with the recall notification. The dealer stated that due to the condition of the vehicle, the frame and rear axle needed to be replaced. The manufacturer was notified of the failure and refused to provide a solution. The VIN, NHTSA campaign number, and failure mileage were not available.
The contact owns a 2000 Ford Windstar. While driving various speeds, the contact heard an abnormal noise coming from the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the front subframe was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 158,793.
- Fort Washington, MD, USA
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I own 2000 Ford Windstar. The paint is flanking off the roof really bad it has some spots rusted and some is gray even in the back and front. I just replaced the hood from a junk yard. My speedometer keeps going crazy and when trying to get out of park the park and revers part broke because it got stuck with the RPM and that broke too. I have to keep the fuse unplugged that goes to the interior lighting do to battery dead by the next day.
I just received NHTSA safety recall 15V-608.this is as least the third "urgent safety notice" on my vehicle for a rear axle problem (at this point I call this a clear defect). Ford has been able to avoid replacing the defective rear axle for years and allowed to install reinforcement brackets (a band-aid approach), even after admitting the reinforcement brackets may have been installed improperly as well. When I brought my vehicle for the last safety recall Ford made light of the issue and said the brackets "looked ok". obviously from the new notice things are not "ok". I will have it checked again but I have little faith in Ford doing the right thing. Ford should be required to replace my rear axle at no cost, I shouldn't have to pay $300 to replace their defective parts. If this axle should crack and cause any damage or injury I guarantee legal action against anyone that I can hold responsible for this issue. Thank you.
The contact owns a 2000 Ford Windstar. While driving various speeds, a knocking sound emitted from the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the subframe was corroded. The vehicle was not repaired. The contact stated that the vehicle was not included in NHTSA campaign number: 11V030000 (structure). The manufacturer was not notified. The approximate failure mileage was 132,000.
The contact owns a 2000 Ford Windstar. The contact stated that while driving at 10 mph, the engine and the transmission failed. The contact stated that the vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the vehicle was extremely corroded from the front of the vehicle to the rear, which caused the engine and transmission to separate from the sub frame of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 200,000.
My van has cracked rear and front axles and a broken sub frame. I was told by service manager steve gochenour ( when I dropped off the van) at the shawnee mission Ford dealership in Kansas, that these repairs, as well as any damaged caused by these defaults are fully covered under a Ford recall, and would cost me nothing. They then called me a week later and said I had to pay them $300 for the rear axle. I would like your assistance in getting my $300 refunded from Ford.
The contact owns a 2000 Ford Windstar. While reversing out of the driveway at approximately 5 mph, the contact heard an abnormal noise. The contact proceeded to drive down the road and the noise continued intermittently. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic could not duplicate the failure. The manufacturer was notified. The approximate failure mileage was 170,000.
My wife was driving her van when she heard a clunk. She was traveling at 25mph on a state road. Upon inspection we found the front subframe broke where the front sway bar connects. Research found a recall, but my VIN was not part of it. Ford corporate told me I was on my own to have it fixed. This is an outrage. They should be taking care of this problem. What do I do next?
The contact owns a 2000 Ford Windstar. The contact stated that there was abnormal swaying in the rear of the vehicle. The contact mentioned that the vehicle started experiencing the failure after it was repaired under NHTSA campaign id number: 12V194000 (suspension). The vehicle was taken to the dealer. The vehicle was inspected and the technician noticed that the rear tires were bent outward and the sub frame was cracked. The brackets and the body mount attachments failed to support the frame and underbody of the vehicle. Also, an independent mechanic indicated that the brackets were not correctly installed to support the frame. The mechanic retained the vehicle for parts and indicated that the repair was extensive. The contact no longer owns the vehicle. The manufacturer was notified of the failure and refused to provide a remedy because the recall repair was already completed. The failure mileage was not available.
The contact owns a 2000 Ford Windstar. While driving at 55 mph, a loud noise emitted from under the subframe. The vehicle was towed to an independent mechanic who diagnosed that the subframe and the engine cradle were severely corroded. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.
I was heading to the store as I do on a every day bases and going threw town I hit a small hole in the road and I heard a horn blow from behind me as I looked back I seen a big chink of my sliding door sitting in the road infront of the car. I noticed small rust on the under lining of the door as it happens with cars this age but I have never seen in my 30 od years a chunk brake loose almost causing a accident. This is not normal for any car/van/SUV to rust like this as im missing half the door on the one side of the van, I did replace it with a junk yard one but still.
The contact owns a 2000 Ford Windstar. While driving approximately 60 mph, the contact lost control of the vehicle and had to abruptly pull the steering wheel to the right. The contact noticed that the frame was detached from the subframe and that the subframe was fractured. The vehicle was towed to a dealer to be repaired according to NHTSA campaign number: 09V399000 (vehicle speed control), NHTSA campaign number: 10V385000 (suspension), and NHTSA campaign number: 11V030000 (structure). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
A D V E R T I S E M E N T S
- Bitely, MI, USA