This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recently experience wiper motor/harness corrosion on my 1999 Ford wnstar which has resulted in inoperative wipers. The wipers failed while my wife and 2 kids were driving on I-40 which almost caused them to leave the roadway. The vehicle was taken to capital Ford dealer and the wiper failure was analyzed at a charge of $61 on May 20, 2004.the dealership advised that the harness and motor would need to be replaced at a cost of $461. The dealer has been less than helpful in explaining how corrosion developed. On May 25, 2004 10:45 est), I called Ford Motor Corp. Customer relations (kurl 800-392-3673). I explained my situation and referred to recall # 01V26100. She stated that there would be no warrantee/recall coverage because the vehicle was well outside the 12 months/12,000. Miles. She furhter said that the recall was completed on my vehicle in 2001 and that there was no relationship to my current malfunction and the recall. Logic would suggest that a recall 2 years after manufacturer date could contribute to a problem/malfunction 5 years later. Please advise by written notice of your findings or conclusions. Thanks
- Garner, NC, USA
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- Garner, NC, USA