This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
No recall on my VIN # but I am having this issue. Suspension:front:springs:coil springs rubbing tires.causing to use up tires fast. Make a rubbing noise when turning.
My wife was driving our 1998 Ford Windstar on the highway when she heard a loud noise and scraping sound coming from the front driver side tire area. The sound stop shortly and a six inch long curved rod of metal had fallen out onto the road way. The front coil spring had cracked and a piece of it had come loose and eventual fell out under the vehicle. I was fortunate that the collapsed spring had not damaged the tire or the brakes. The vehicle is currently being serviced to replace the broken coil spring and inspection for further damage.
My 1998 Ford Windstar has broken both right and left coil springs. I've had to replace the transmission, my ABS and regular brake light won't go away even after servicing. My overdrive light keeps coming on and staying lit for days.
I purchased a 1998 Windstar van from the Ford dealer located in corning ca. I have had nothing but trouble with it passing smog for the oxy sensor. And the transmission has never worked right. The turbo thing is bad. When I went to trade it in I found that the vehicle was out of Canada. And these things were part of the recalls reported to you. But, Ford of corning said they did nothing to this van before selling it to me. I found 14 things wrong with this vehicle. I acted up a month after purchase. But I was on aware of my rights as a consumer. Also, I was not sure what oms meant. The van is stuck in folsom, ca at aamco transmission repair shop. Financed through fireside bank. Ford of corning said they did nothing to the van before I purchased it but cleaning it.
While driving at 75 mph front coil spring snapped and broke, puncturing the front drivers side tire. Consumer had the coil spring replaced once. This was the second time this has happened. The front end of the vehicle completely dropped. Also, there was a brake failure. Two NHTSA recalls regarding front coil springs, recalls 01I007000 and 01V199000 were issued.
- Northfield, OH, USA
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Vehicle has front axle hub and speed sensor replaced due to antilock warning signal continuing to stay on. Recall# 01I007000. There was a noise in the front right wheel and on another occasion a loud bang had come from the vehicle due to the left front spring exploding. The service department stated on another occasion that the sub from had rusted badly.
Recall 01V199000 concerning front coil spring corrosion. After the vehicle was repaired for this recall a popping noise could be heard while driving at low speed or applying brakes.
My 1998 Ford Windstar had a failure of the front left leaf spring. The resulting damage was at low speeds but the left front tire was damaged beyond repair. In Dec 2001 I had the recall by Ford accomplished to install a guard on the leaf springs. This guard was installed to prevent this type of damage. This first recall was a "safety recall" and the fix for that recall was ineffective. This should be a full out safety recall to replace these springs before someone dies. It shouldn't take a death to change the policy on these springs. I believe this fault to be more related to a material defect then a rust or corrosion problem. I have over 100,000 miles on my Windstar and I inspect it periodically for possible damage. These springs have little or no rest nor did the spring at the point of break. Without detailed inspection microscopes a minuet crack couldn't be seen with the eye. This is a consistent problem with this vehicle as noted in the complaint section with over 77 complaints. Just think of the problems that aren't registered on this site. I'm only concerned for the unsuspecting family who has no idea that these springs will fail it's only a matter of time. Ford will only replace them if they break. They will break as a manufacture defect. I feel the safety council should revisit this problem. I have some video of the damage to my springs and tire for proof if there is any need for such evidence in an accident investigation. Let me restate myself this is a very serious problem that is being overlooked. Don't let this problem kill some before more action is done. One death from this problem is too much. These vans carry our children on a daily basis and a whole family could be lost in just one accident.
Vehicle was taken to dealer two years ago for coil spring recall repairs. A spring shield was put into vehicle to prevent the tires from being punctured. While traveling at 70 mph coil spring punctured a tire. Recall repairs did not work, the same thing happened again.
This vehicle was recalled a while ago to install a protective shield between the coil springs and the tire, so that if the spring failed the tire would not be damaged. This modification did not function as intended. We experienced a failure of the spring as well as the shield which shredded the tire and damaged a brake line. Ford needs to recall their recall, this is a reprehensible act on their part.
Consumer took the vehicle to the repair station. The driver heard a clanking noise from the left wheel. The mechanic noticed that struts and coils springs needed replacing due to corrosion. The consumer's vehicle identification number was not included the recall. The recall number 01-I-007-000
Consumer called complaining about front brake problems. The brakes squeaked for a long time until they were replaced. Also, front coil spring problems. Consumer started vehicle and a terrible noise came from the front of the vehicle. She stopped, and had vehicle towed to the dealer. Dealer did an alignment, and told consumer that front coils needed to be replaced.
Consumer has called several dealerships to have four recalls done and they were refusing to honor them. Recall # 01V199 concerning front springs:coil spring/ 99V147 000 concerning brake master cylinder/ 00E11 Ford's additional warranty for front springs:coil spring corrosion, and 01M 03.
On 5/22/03 I was driving down the highway and experienced a sudden feeling that the front end of my vehicle dropped and heard some of the worst noises I had ever heard. Upon driving the vehicle home (slowly) my husband came home and took off the tire. We discovered that the front coil spring over the strut had collapsed and the vehicle could not be driven. We paid out of our pockets to get the vehicle flat bedded to the local Ford dealership. The parts have been on national back order and it's been over a week. I am personally in jeopordy of loosing my job because I have only been able to work 1/2 day.(1 vehicle left, 2 working parents with 3 kids) now I am being told that the tire on that side is damaged and can not be trusted to be driven on, and the van needs a front end alignment. Ford is saying this is not covered and refuses to do anything about it. We received the recall notice 6 days after the spring collapsed. It is for spring shields, at the Ford customer service number told me the shields are to be installed so that if the spring collapses it doesn't damage the rest of the front end and cause an accident. Is this all Ford is responsible to do? there are thousands of these vans on the road that are a potential danger. They know that these springs are a hazard and they don't cover towing, replace or repair of tires etc that get damaged due to their defective parts. My tire is only 1 month old. I just replaced it. Their only responsibility is to try to make sure no one gets killed in an accident caused by a defective part on their van. Why are they able to say the get the 5 star safety rating from the government, that makes people think these vehicles are safe. My collapsed doing 50 mph going home from my morning run as a school bus driver. I had just dropped my son off to daycare 10 minutes before. This could have been a much worse incident.
Consumer called complaining about having problems with the left front spring breaking. The vehicle was towed to the shop and the springs were replaced but the shields for the spring were not replaced. The consumer does not feel safe driving the vehicle because the same problem may occur.
Consumer states that the dealership wicker Ford; ticonderoga NY; 518-585-2888 is refusing to honor the recall for the protection shield front coil 01 F 121 000.
The consumer had to replace front coil springs-May 2000. (reason unknown) in September, the consumer received a recall notice on this repair, but the dealer would not issue reibursement, in the amount of $228.17. The consumer was given the run around and feels that Ford would rather stay behind their dealer, than to stand behind their customer. (though satisfied w/the vehicle, but unsatisfied w/the treatment.
A D V E R T I S E M E N T S
- Union, MO, USA