This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We collided with a 1989 Chevrolet truck driven by an intoxicated driver who pulled out in front of us in a 45 mph speed zone. We were in our 1998 Ford Windstar. Our children, ages 18 and 13 were seated in the quad seats behind the front seats, and on impact, both seat belts for their seats came undone.
However, we are currently very upset with our local Ford dealer over a simple seat belt. We own a 1998 Ford Windstar. When the car was less than a year old we took it in to have a frayed seat belt repaired. I have the paperwork for this repair. We then had a baby and installed a five point harness car seat in that seat position. The car seat remained there for four years, (removed only when so filthy it had to be cleaned), thus the seat belt remained locked in position and was not pulled out or retracted during that time. That baby is now old enough to need a booster seat (which utilizes the seat belt directly). Within six months of starting to use the booster seat daily we noticed that the seat belt was once again fraying. I called the dealer and he told me to bring it in. We took it back to the original repair place (with the paperwork from the first repair) and explained the situation. They told us that since the first repair was at 7138 miles and the van now has 89,123 miles on it that the seat belt was no longer under warranty. I asked for a letter stating this fact (that the seat belt was not under warranty) and they refuse.
The plastic covers on the seat belts are worn and have sharp edges. The drivers side belt is cut in half. The driver side rear belt is cut half way through at this time.
Front passenger seat belt tighten on owner's son. As he tried to release the belt, the rachet continued to tighten on his lap. A neighbor pulled the shoulder belt off the son and the rachet tighten some more. The neighbor freed the son by cutting the belt with a knife.
A D V E R T I S E M E N T S
- Pinnacle, NC, USA