This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After coming to complete stop and applying accelerator pedal again, vehicle will not respond. Engine revvs, but will not move forward. This happens 2-3 times, then vehicle will move forward again. This happens frequently. Vehicle taken to dealer twice, cannot find problem.
Vehicle does not shift down into gear at stop, resulting in vehicle rocking backwards until gas pedal is depressed to go forward which results in car lurching forward violently. Inspected by jenkins and wynn Ford dealership on diagnostic computer. It was found to have a defective aluminum drum and piston assembly which sticks if there is not enough pressure built up for it to go forward. This was confirmed by the service manager john cornejo at jenkins-wynn on 08/27/01. At this time Ford Motor Company refuses to replace transmission as was recommended by the service staff at this location in clarksville, tn. A Ford Motor Company representative was contacted and told of the problem. She then contacted larry bryant, service manager at this location, who then proceeded to give erroneous information to the representative. The Ford motor representative then became indifferent to our situation. We requested to speak to someone of a higher authority and were told that we would be contacted back by her supervisor within 48 hours. Meanwhile Mr. Cornejo, stating that the first option of flushing out the transmission would not benefit us, as originally suggested to us by Mr. Bryant as an alternative to a rebuilt transmission, admitted that this was not a remedy for this type of defective part. We are currently awaiting Mr. Cornejo to contact us on 08/28/01 regarding this fact after he consults with Mr. Bryant. As Ford Motor Corp. Customers, we are expected to foot the bill on a defective part that will cost us $2500 to repair through no fault of our own. Defective part is made of aluminum. Ford motor only makes this replacement part in steel now due to the realization that aluminum will fail at some point.
On various occasions when coming to a stop, the van attempts to accelerate. The van will not move forward. Upon pressing on the accelerator, the engine revs up. After 10-15 seconds, the van shifts into gear and lunges forward. This is a problem because there's no indication when this type of movement will occur. On occasions when breaking to slow the vehicle down, the vehicle slips into neutral and will not accelerate without warning. It goes back into drive mode. This again causes another safety hazard. The vehicle has almost been rear-ended nearly causing an accident.
Complete brake failure&stuck accelerator-backing up driveway with feet on brakes-accelerator pedal went down on own van wrapped around tree- reported brake problem on test drive-they fixed it, but no good.
A D V E R T I S E M E N T S
- Aberdeen, MD, USA