This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When we purchased the van, we also bought a diamondkote warranty, for 499.99$ and told at the time of purchase that is was a good warranty.we then found out that we should not have been sold the warranty and plaza Ford Lincoln will not honor it, we can't even get a refund, so we spoke to someone at diamondkote and this person told us that we should not have been sold the warranty and have been trying to get a refund ever since, either from plaza Ford Lincoln or diamondkote. I had intentions of suing Ford Motor Company two years ago when my husband took my two daughters to halifax, because my 8 year old had cancer at the time, she had a appointment at the I.w.K hospital and it was by the grace of god that thay were not killed when the front suspention spring broke in which case my husband lost steering. I spoke to a lawyer who sadly told, because there was no death or injury there was nothing he could do, well my 8 year old who is now cancer free was so scared, she still gets very scared to get in a vehicle. I could go on but for now this is just the begining. I am going to pursue the matter of the diamondkote warranty further, and possibly more.we have had alot of vehicals before but never a Ford with as much trouble as this has been.
- Sydney, UN, USA
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I purchased my 1998 Windstar with approx 20,000 km on it in 1999. Just after the warranty expired (at 60,000 km) I noticed 2 large bubbles in the paint on the two front doors. I took the car to the Ford dealership where they agreed to pay 80% of the cost of repainting. This was not entirely agreeable to me but I felt I had no choice. My vehicle how has 86,000 km on it and the paint is peeling on the roof and around the sliding door. I have contacted Ford Canada but have not heard back from them as yet. Other problems encountered include having to replace a motor for the power windows, the fan mechanism (the blower would not move off of defrost), a leaking brake cylinder as well as what I would consider standard maintenance such as brakes, tires. I am also having intermittent problems with the electrical system eg. The warning bell signalling that the lights have been left on or the keys are in the ignition goes off for no reason. This then prevents me from being able to lock the vehicle.
The first item listed under other was for a power steeringn leak, which ended up being a power steering rack that needed to be replaced. My car had just gone out of warranty, so a portion was paid for by Ford. I also had to get a front end alignment when the new rack was put in. The next day I drove it and it was making the same noise as before. I returned to the dealer where it was determined that they also need to replace the return hose for the power steering. They said they missed that and didn't charge me anymore. My service advisor is an extremely nice and understanding person. August 2003 problems with the rear brakes and master cylinder. The car is not at a Ford dealer. That repairis $615. I have more problems, but these are the two big ones and the brakes are the current issue.
This van has all the defects and complaints listed on thegovt. Recalls the NHTSA site and others ihave too much info to put on this site if there is anyone I can send my complaint to please let me know iam putting it back into the shop again ive been thru a nightmare along with trying to assure my 4 kids that they were safe in this van thankyou angela wallace and by the wat the dealer that sold me this van will not cooperate at all
Head gasket failure. Faulty head gasket design in my opinion ABS/traction control unit. Current problem tsb states that fuel tank manufactured with incorrect depth - fuel pump wiring is rubbed until electrical short occurs - and fuel pump fuse blows - vehicle is then stuck in traffic, in the middle of an intersection etc. Fords recommended fix is to replace the fuel tank and pump assembly however, they will not contribute anything to the cost of the repairs caused due to their faulty design.
I sent the following in an email to Ford Motor Company, and also talked with their "customer service". they said that they could not do anything about this dispute between the dealer rep and myself, as it was a field decision. The original repair was a rebuild of the drum brake on the right rear wheel, the same wheel that later suffered a catastrophic failure of the shoes. Luckily, we were driving at over 35 mph, so the wheel did not lock up until we stopped at a friends house. The entire hub assembly had to be rebuilt after the brake siezed. Note: This is the second brake rebuild. The car has also suffered from broken tie rods. ======================================================== the parsons dealership that rebuilt my right rear brake last October will not admit that the failure of the brake pads, and subsequent complete failure of the brake assembly last week which required replacing the drum, is covered under their warranty (12,000 or 12 months.) they say it was due to a rusted parking brake cable that seized. I say that is a big load of baloney....even if it was rusted (in a pretty new car!) then they should have seen that last year. The total cost of repair on 9/20/02 was $639.88. I want Ford to: 1) make parsons return my money, and 2) reprimand parsons for poor customer service. I will not buy a car from them again, nor will they ever see my car again - despite their admonition at the bottom of their invoice that says "warranty 90 days or 4000 miles on adjustments, align, balance. All other repairs covered 12 months or 12000 miles. Customer must return to parsons Ford for defective repairs. No refunds if customer takes to another repair facility. I won't go into the delays (a full week to repair the drum and brake assembly).
Master cylinder and hc unit were replaced in January of 2003, in the shop for 6 weeks. On 9/19 brakes failed again. Result hitting a parked car. Told by dealer that same 2 parts were again bad.
I am seeking action to alleviate the cost of maintenance problems I have experienced with my 1998 3.8L V6 Ford Windstar gl. Over the past few years, my Windstar has displayed reoccurring and extensive mechanical problems in the front end, brakes, and engine that have resulted increasing amounts of time and money spent on repairs. From research, I have found that our difficulties are not an isolated event, and are in fact a common problem in the 1998 Windstar, and are the same problems found in the 1995 Windstar. The most recent event was the requirement to have the head gasket replaced. The local Ford dealer provided this service which cost $1500 in parts and labor. Upon completion of the repairs the van was not roadworthy, a new short block was needed due to damage caused by the faulty head gasket. I have been quoted over $6000 for this job. In addition to the mounting repair costs, I am forced to rent a car so that we have transportation while we consider options with our Windstar. My Windstar has less than 100,000 miles. It is not uncommon these days to have vehicles operate this long before requiring the first tune-up. In order to maintain this van, I have spent the time I have ownwd this vehicle and a lot of money taking my Windstar into service centers to have inferior parts, such as the plastic tie-rod ends and brakes, replaced many times. I have also spent a fortune on rental cars while our Windstar sat unserviceable. We have born this cost with the expectation that investing money in repair would result in safe, reliable transportation for our family. With this major repair, the months of exhaustive diagnosis and trial repair jobs to fix the problems that arrise, the multiple tie rod end replacements, and brake system repairs, I feel that I am entitled to compensation from the Ford Motor Company.
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- Seattle, WA, USA