This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased the evenflo medallion carseat (model #2541113P1, manufactured 25feb00). My 16 month old son is able to unclasp the chest buckle. I have to to stop every few blocks to relatch it. I contacted evenflo about my problem and was told that the buckle had been changed on the newer model and they would send me the new buckle. But, if I use this buckle and it does not hold, evenflo would assume no liability since I had altered the harness. They said this buckle had not been tested on my model carseat so they would not guarantee its safety ( even though they offered to give it to me, interesting don't you think?). I was told by their customer service rep that the best thing to do would be to buy a new seat. This seat cost about $100, and I purchased it because I was told that a five point harness was the safest. I truly cannot afford another seat ( although I will buy one if it is my only recourse). Please advise me on my next step. Thank you for your time.
- Henderson, KY, USA
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- Henderson, KY, USA