This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle's door locks locked and unlocked on their own. There were problems with the front driver side wheel and the engine light and the ABS light was intermittent. The consumer experienced an accident which may be due to the brake lines. Refer to recall#02V101000. The sway bar rattled, the tie rods were replaced.
Vehicle had constant engine problems along with other problems that surfaced and ended its life cycle. The consumer experienced coolant leaks, hard starting, electrical noises, radio noises, vibration upon acceleration along with thumping noises, erratic dash light illumination, intermittent door ajar light, bearing noise and the engine blew out prematurely. From a normal sitting position the consumer could not see that the check engine light was on. It wasn't until he dropped something on the floor and looked up that he saw the light on.
Left and right side strut bushings failed, causing a potentially dangerous situation to exist in the front end. My mechanic informed me that this is a very common problem with Ford. If so, I feel that the whole system should be replaced by the manufacturer. Otherwise, I should be reimbursed for the rewelding of the bushings ($100).
Strut spring broke and body fell over drivers side. Was able to drive home at up to 10 mph. Went to one repair shop, told that the strut spring had broken and it would take over a week to get the part because there was a national backorder for it. Finally took the car to the local Ford dealer in merrillville, art hill Ford (not where car was purchased). Was told the same thing regarding the availability of the part. No loaner was offered. Service rep could not give an adequate reason as to why the part was not available, in one moment she said that it was possible that because this was an unusual occurrance, the manufacturer may not make the part. In the next breath I was told that in a car at 64,000 miles, anything could break. The failure occurred while I was pulling up to a drive-through bank window, up a small unevenness in the pavement that I'd driven over many times before with no incident. A previous check for past complaints in this area showed that a similar complaint was filed in 1997. In that instance also, the part could not be found. I have owned 2 Ford prior to this, including a 1990 aerostar with 193,000 miles on it. The strut spring has never cracked, nor some of the other problems I have had with this particular vehicle.
The vehicle will not travel in a straight line. Constantly pulls / wanders to the right. Dealer has had car 10 to 12 times. Parts replaced in an attempt to cure problem are : steering rack, part of steering column, tires. Car has been alligned 8 times. Car has only 22,500 miles on it. Ford regional engineer contacted and his attempt to repair made matters worse. After Ford engineer failed attempt, dealer has had car twice more to attempt to remedy by alligning slightly out of spec. Problem still exists and makes car difficult to drive safely. I have filed a claim against Ford at their dispute settlement board.
A D V E R T I S E M E N T S
- Gardner, KS, USA