This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The consumer requested an investigation of Ford Motor Company and their lack of recalls on some serious defects.. the vehicle experienced a clunking sound, however the dealer stated the clunking sound was normal and then the transmission failed, the transmission was replaced with another Ford transmission, which failed on a test drive and one other occasion. Coolant leaked into the engine through the intake gasket, which was recalled for the 95 models. The timing chain leaked. There was a recall on the coils in the suspension, which Ford would only replace when they failed. The brake rotors failed at 30000 miles. Scc
After having brakes repaired, owner was told brakes as repaired would have reduced braking performance because of defective rotors, mechanic stated that a number of Ford rotors undergo a hardening when machine and there is no way to know in advance which rotors will machine properly and which ones will harden.
I had my front brakes replaced January 7, 2000. I recently heard a loud " tumping " noise in the right front wheel / axle assembly. I took the van back to the dealer for repairs. They replace the " sway bar / tie rods on the right side and did a suspension adjustment and assured me the problem was fixed. I took the van out of the parking lot only to return immediatly. I then took the " expert " front end mechanic for a test drive. He heard the noise for the " first " time and told me I now needed struts. This he said would solve my problem. I am scheduled to have this repair done on July 23, 2000. I do not believe this to be my problem. Also I am concerned that my dealer as well as Ford will not cover any of these repairs because the 36 months on my warranty has expired but not my 36,000 miles ( I am at 33,900 miles ). if you could send any information on recalls, class action suits or helpful tips on what to do I would be forever gratefull. Thanks ron turner
ABS brake light remains illuminated, indicating a malfunction within the system cause unknown. Dealer adjusted the rotors which did not correct the problem.
- Eastern, PA, USA
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Had the sub-frame insulator replaced twice. Had new ABS brakes put on vehicle. The rotors were cut twice. The subframe bushing thread loader was worn down. Tie rods replaced twice, and the struts were replaced twice also.
Vehicle requires front brakes every 10,000 miles, rotors lasted only 25,000 miles, rear brakes lasted only 8,000 miles. Mileage/driving habits are not wearing out tires - original tire are fine.
The rotors warped and caused the Windstar to shake when the brakes were applied. The rotors and brake pads were replaced in July of 1997 by dealership.
Owner has ABS brakes; while applying brakes, brake pedal goes to floor. Also, full pressure was applied to brake pedal with no results. Owner further notes that brake rotors and pads were replaced. Owner is very concerned for safety.
A D V E R T I S E M E N T S
- Kent, WA, USA