This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1995 Ford Windstar. While driving 55 mph over a bumpy road, the contact heard a loud explosion coming from the vehicle. She pulled the vehicle over and noticed that the tire was shredded. She placed a spare on the vehicle and drove to a service station. The mechanic stated that the front passenger side coil spring failed and punctured the tire. The vehicle has not been repaired. Her insurance company emailed her a list of recalls that may have applied to her vehicle. Ford stated that there were no recalls for her vehicle. The email stated that Ford would offer a warranty for 10 years for the repair of the coil springs for her vehicle. Ford stated that they could not assist. The failure mileage was 150,000 and current mileage was 157,000.
'95 Windstar was denied alignment due to fractured front left coil spring. The fracture is within the 1st coil from bottom, so not noticeable until technician casually noticed it. The crack is quite rusty which would indicate that it's been broken for a long time. Was told Ford would replace, but upon calling, told that for only 10 years (NHTSA id: 01I007000) - even though it's probably been cracked for years. Ford dealer now wants $385+. if cracks again, could puncture tire & cause sudden accident. Amazed that this is not mandatory recall!!!
The contact owns a 1995 Ford Windstar. On July 24, 2007, the vehicle was taken to have the transmission serviced. At that time, the contact learned that the coil springs were cracked and failing. He searched the internet and found the NHTSA website. He discovered safety recall number 01I007000 (suspension: Front:springs:coil springs). The service representative stated that his vehicle was included in the recall, but the ten-year free period expired. The contact informed the representative that he had never received a safety recall notice. The representative stated that it was NHTSA's responsibility to mail out the recall notices. The purchase date was unknown. The current and failure mileages were 235,000.
On 6/28/06 I took my 1995 Ford Windstar [xxx] into a Firestone auto service center in wexford pa for replacement of a broken right front sway bar. After conducting an inspection, I was informed that the left front coil spring was rusted and broken. That it had to be replaced, along with the right coil spring. I was on vacation in the pittsburgh, pa area at the time. My residence is in Rhode Island. Having no time to conduct an investigation of recalls, safety notices, or find a Ford dealership that could take the vehicle in, I had Firestone replace both coil springs & struts, along with the sway bar. I returned to my residence in Rhode Island today an learned from your website that there was a NHTSA campaign id #01I007000 issued on July 12, 2001 for the front coil springs. Specifically that: "1995 -- 1998 Ford Windstar minivans. The front coil springs could potentially fracture due to corrosion." The remedy listed on your site indicated that Ford was extending the warranty for replacement of the coil springs for 10 years from the warranty start date. I purchased my Ford Windstar from rizzo Ford as a used vehicle on/about 3/7/1996. I called Ford at 1-866-46-7332 as listed in the notes of your site and spoke to a "walter." He informed me that there were "no open programs" listed for my specific vehicle using the VIN. The problem I encountered was a fractured front coil spring resulting from corrosion. It is exactly the issued described. I saved the coil spring and front strut. Updated 07/16/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
: the contact stated that there are on going problems with the transmission. The vehicle was taken to independent mechanic for repairs on 4 occasions. The vehicle continued to slip out of gear while driving even after repairs were done. On the fourth visit the mechanics extended the warranty on the transmission and determined that the coil springs were out dated. The manufacturer was contacted regarding coil springs they determined that the vehicle was not protected under warranty any longer.
- Perryville, MO, USA
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: the contact stated while having the tires rotated at an independent repair shop, the mechanic discovered the right front coil spring was cracked. There is a NHTSA recall, # 01I007000, regarding the front coil springs. The vehicle has the same problems as indicated in the recall; however it is not included in the recall due to the VIN. Although the problem persisted, no repairs were made. Updated 03/03/06.
1995 Windstar purchased new on July 14, 1994, I am the original owner. The vehicle has approximately 100930 miles on it. The tires have less than 600 miles on them. Have had all maintenance on the vehicle done at the dealership where purchased. Also, have had all recalls that I was made aware of fixed at this dealership. Driver's side spring fractured, puncturing tire with a hole approximately 4" long by 1" high as it was being backed out of the driveway. The vehicle is currently at the dealership where purchased to be repaired. Cost to be well over $700, not including the cost of a new front tires. Contacted Ford customer service and, after explaining problem I was told that Ford would only cover this for a 10 year period from the original date of warranty, because this was not a safety problem and therefore Ford would not cover the repairs. My questions are "how can the instantaneous failure of the front springs on a vehicle and subsequent puncturing of the front tires, without warning, while driving the vehicle not be a safety problem""; "how can the manufacturer and the NHTSA be aware of the problem and not notify the vehicle owners?"; "why isn't there a process to appeal this outside of the manufacturer's own customer service organization?"; and "is there a process to have this problem reevaluated and followed up on"".
I would very much like Ford to stand by the email below dated July 11th, 2005 from kristen kinley of Ford fcsd public affairs 313-337-2786 kkinley@Ford.com which states that: I am still eligible for the 01M03 extended coverage on the front springs. I would very much appreciate it if either Ford, or my Ford dealer would reimburse me for the money I paid out of my own pocket to my Ford dealer on May 7th, 2005 to have those front springs replaced since Ms. Kinley's email dated July 11th, 2005 states that I am "still eligible for the 01M03 extended coverage on the front springs".the front springs were replaced at my expense on May 7th, 2005 at ed carney Ford Inc. 189 route #10 East hanover twp, NJ 07936 phone: (973) 386-1771 fax: (973) 386-9093 salescarney@earthlink.net robert pinkus rpinkus@research.att.com po box 2379 livingston, New Jersey 07039 ----original message----- from: Kinley, kristen (K.L.) [mailto:kkinley@Ford.com] sent: Monday, July 11, 2005 12:53 pm to: Pinkus, robert J (robert) subject: Fw: 1995 Ford Windstar 2 dr gl passenger van robert, I called our customer service center directly. Here's what they told me about your '95 Windstar. Briefly... I don't have the details on each of these, but if you provide the recall numbers (those listed before the description below) to the dealer, they should be able to look it up in their database and pull up the specific repair procedures for each. Hope this helps. You are still eligible for the 01M03 extended coverage on the front springs 02S36 brakeline - repaired 6/20/02 97S88 hood separation - repaired 12/6/00 98M01 head gasket - repaired 11/22/99 this vehicle was not part of the affected population for the other field actions kristen kinley fcsd public affairs 313-337-2786 kkinley@Ford.com 1. suspension:I-beam:solid:front spring:coil recall number: 01I007000.
The consumer states on her 1995 Ford Windstar, there was NHTSA recall 01I007000 on the front coil springs. The spring on the passenger front broke when turning and caused the tire to blow out. The vehicle was towed at that time to a mechanic, and they informed the consumer about the recall. When she called Ford, they told her it was too late, that because the vehicle was originally bought in 1994 the warranty ran out. When she purchased the vehicle, in 2003, she received no notice there was a recall. Ford did not even have her as the current owner of the vehicle. The mechanic did find that the driver's side coil was broke. The tire was damaged, and there were no injuries. The consumer stated she has been having problems with the ABS since 2003.
1995 Ford Windstar - without warning the front end of van dropped slightly. Heard scraping and grinding sounds from front right. Removed tire and found broken coil spring with sharp point about 1 inch above tire tread. Mounted spare tire, drove to dealership. They replaced both front springs under Ford "safety improvement campaign". there was no recall in efect for these dangerous defective parts. Dealer kept old part. Ford is aware of defective springs and notified owners in 2001 about "safety improvement campaign". they should recall and replace all of these dangerous springs regardless of mileage and length of service on the vehicles.
We were driving our 1995 Ford Windstar when the right front coil spring broke and slashed the inside of the tire which caused it to deflate immediately to the rim. We were lucky to be able to stop and avoid an accident and no one was hurt. We pulled the tire off and put on the "donut". the coil spring was broke and jutting out like a knife. We took the vehicle to our auto mechanic who replaced the broken coil spring as well as the other one (since it was rusted and compressed). He also had to replace the struts and bearings since when the coil spring broke something flew up and hit the boot where the bearings are located. That was on 7/13. Someone told us to look on the internet to see if there was a recall on the broken coil springs. We saw that there is a NHTSA campaign id number 01I007000 referencing coil springs breaking and tires deflating on 1995 Ford Windstar. It also states that Ford is extending the warranty for front coil spring replacement to a total of 10 years of service from the warranty start date, with unlimited mileage. It says that this coverage is automatically transferred to subsequent owners at no charge and if either front coil spring fractures during the coverage period noted, the dealer will replace both springs at no charge to the owner. I called the phone number listed for Ford...866-436-7332...and they said they didn't have a recall. I'm wondering if my particular 1995 Ford Windstar was made at a different manufacturing facility and that is why they didn't see anything covering the vehicle. Either way...the same type of failure and damage happened to my vehicle and I am a very careful driver...I baby my vehicles. This failure and damage is not acceptable to me and Ford should cover my vehicle. We went to our auto mechanic, not a Ford dealership since we are second owners, we didn't know what Ford dealership to go to. Thank you.
I own a 1995 Ford Windstar the paint is blistering off in huge pieces. Ford says it is not their problem, paint should not peal from a car like this it is blistering off in sheets. I have read that Ford is paying for painting only if the customers are really loud about complaints. I have also read that many complaints have already been sent here. This automobile has been a nightmare with defects and recalls. Anyone in the automotive business laughs when they here what kind of car I own. 10 years to pay it off, 3 head gaskets later rebuilt trans engine heads warped from factory coils springs breaking electrical malfunctions, paint lifting off the vertical sides, brake problems....the list goes on and now Ford no longer lists the Windstar on their site. They have changed the name to free star I wonder why?
Front coil spring broke, punctured passenger front tire, this was after inspection at dealership for recall notice. Dealership replaced springs and one tire. I replaced struts and other three tires. No way can a quick visual inspection allow a tech to know if coil spring is likely to have metal fatigue/failure.
Left front coil spring broke while driving, causing vehicle to shimmy and collapse. When vehicle collapsed, left front tire was punctured. Dealer has repaired vehicle. Please provide additional information.
Consumer received recall notice 01I0070000. Dealer and manufacturer were refusing to perform repairs. They stated that there was no obvious corrosion damage on springs.
I have had a continuing stream of endless repairs to this Ford Windstar. Staring with the water pump one week after purchase; then the left front spring and strut collasped; next the ABS system almost cost me my life by failing on a downgrade into an intersection; a compoent of the fuel injection system in the main computer failed; the rear master cylinder on the brakes was leaking; the transmission has never shifted correctly almost giving passengers whiplash; the rear power door lock on the tailgate has just never worked form day one; I did receive a recall for the hood and that was replaced; now the power windows operate without the key in the ignition, but the door locks do not work and the vehicle is totally diabled, it will not start or even try to turn over. I am just a nurse not a millionaire, I have paid almost $5,000 in repairs into this vehicle in the 2 1/2 years I have owned it. And now it is dead, leaving me with no transportation to work, my only source of income. Please help.
Consumer was inside the house and heard a loud crash sound. Conusmer was unaware that it was the vehicle. Front end was mounted on wheels. Dealer stated springs were corroded. Consumer hired a investigator to inspect vehicle further. Springs collapsed because coating for corrosion prematurely wore off. Cost to repair was $952. A suspension spring failed and punctured the front tire, both springs were replaced along with the tires, the poor adhesion of the black coating material is apparently a design problem in the spring, it is possible the stresses and bending moments in the bottom of the spring are greater and therefore caused the bond between the coating and the spring to slowly deteriorate, through the continuous loading of the spring and slow deterioration of the bond of the coating, the coating started to flake off exposing the bare steel.
A D V E R T I S E M E N T S
- Masa, AZ, USA