I would very much like Ford to stand by the email below dated July 11th, 2005 from Kristen Kinley of Ford FCSD Public Affairs (see below), which states that: I am "still eligible for the 01M03 extended coverage on the front springs". I would very much appreciate it if either Ford, or my Ford dealer would reimburse me for the money I paid out of my own pocket to my Ford dealer on May 7th, 2005 to have those front springs replaced.
The front springs were replaced at my expense on May 7th, 2005 at Ed Carney Ford Inc. 189 Route #10 East Hanover Twp, NJ 07936
Phone: (973) 386-1771
Fax: (973) 386-9093
salescarney@earthlink.net
----Original Message-----
From: Kinley, Kristen (K. L.) [mailto:kkinley@ford.com]
Sent: Monday, July 11, 2005 12:53 PM
Subject: FW: 1995 Ford Windstar 2 Dr GL Passenger Van
I called our Customer Service Center directly. Here's what they told me about your '95 Windstar. Briefly...
I don't have the details on each of these, but if you provide the recall numbers (those listed before the description below) to the dealer, they should be able to look it up in their database and pull up the specific repair procedures for each. Hope this helps.
You are still eligible for the 01M03 extended coverage on the front springs 02S36 brakeline - repaired 6/20/02 97S88 hood separation - repaired 12/6/00 98M01 Head gasket - repaired 11/22/99 This vehicle was not part of the affected population for the other field actions
Kristen Kinley
FCSD Public Affairs
313-337-2786
kkinley@ford.com
Defect Description:
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 1995-1998 FORD WINDSTAR MINIVANS. THE FRONT COIL SPRINGS COULD POTENTIALLY FRACTURE DUE TO CORROSION. NOTE: THE 1997-1998 WINDSTAR MINI VANS ARE ALSO COVERED BY NHTSA SAFETY RECALL 01V-199/FORD RECALL 01S19. THE MINI VANS COVERED BY THE SAFETY RECALL WERE ORIGINALLY SOLD OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN, AND IN THE DISTRICT OF COLUMBIA.
Consequence of Defect:
Some tires have deflated due to contact with a broken spring.
Corrective Action:
Ford is extending the warranty for front coil spring replacement to a total of 10 years of service from the warranty start date, with unlimited mileage. This coverage is automatically transferred to subsequent owners at no charge. If either front coil spring fractures during the coverage period noted above, the dealer will replace both springs at no charge to the owner.
A D V E R T I S E M E N T S
I would very much like Ford to stand by the email below dated July 11th, 2005 from Kristen Kinley of Ford FCSD Public Affairs (see below), which states that: I am "still eligible for the 01M03 extended coverage on the front springs". I would very much appreciate it if either Ford, or my Ford dealer would reimburse me for the money I paid out of my own pocket to my Ford dealer on May 7th, 2005 to have those front springs replaced.
The front springs were replaced at my expense on May 7th, 2005 at Ed Carney Ford Inc. 189 Route #10 East Hanover Twp, NJ 07936 Phone: (973) 386-1771 Fax: (973) 386-9093 salescarney@earthlink.net ----Original Message----- From: Kinley, Kristen (K. L.) [mailto:kkinley@ford.com] Sent: Monday, July 11, 2005 12:53 PM
Subject: FW: 1995 Ford Windstar 2 Dr GL Passenger Van
I called our Customer Service Center directly. Here's what they told me about your '95 Windstar. Briefly...
I don't have the details on each of these, but if you provide the recall numbers (those listed before the description below) to the dealer, they should be able to look it up in their database and pull up the specific repair procedures for each. Hope this helps.
You are still eligible for the 01M03 extended coverage on the front springs 02S36 brakeline - repaired 6/20/02 97S88 hood separation - repaired 12/6/00 98M01 Head gasket - repaired 11/22/99 This vehicle was not part of the affected population for the other field actions Kristen Kinley FCSD Public Affairs 313-337-2786 kkinley@ford.com
SUSPENSION:I-BEAM:SOLID:FRONT SPRING:COIL BRAKES:HYDRAULIC:LINES:FITTINGS ELECTRICAL SYSTEM:WIRING:HARNESS:FRONT:UNDERHOOD ELECTRICAL SYSTEM:ALTERNATOR:REGULATOR:STARTER INTERIOR SYSTEMS:PASSENGER RESTRAINTS:AIR BAG:FRONTAL:PASSENGER STRUCTURE:HOOD ASSEMBLY FUEL:FUEL TANK ASSEMBLY Nature of Defect: 1. SUSPENSION:I-BEAM:SOLID:FRONT SPRING:COIL Recall Number: 01I007000
Dates Manufactured: DEC 1993 to JUL 1998
Number of Vehicles Affected: 948492
Date Owners Notified On: N/A
Vehicle: 1995 Ford Windstar
Defect Description: THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 1995-1998 FORD WINDSTAR MINIVANS. THE FRONT COIL SPRINGS COULD POTENTIALLY FRACTURE DUE TO CORROSION. NOTE: THE 1997-1998 WINDSTAR MINI VANS ARE ALSO COVERED BY NHTSA SAFETY RECALL 01V-199/FORD RECALL 01S19. THE MINI VANS COVERED BY THE SAFETY RECALL WERE ORIGINALLY SOLD OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN, AND IN THE DISTRICT OF COLUMBIA.
Consequence of Defect: Some tires have deflated due to contact with a broken spring.
Corrective Action: Ford is extending the warranty for front coil spring replacement to a total of 10 years of service from the warranty start date, with unlimited mileage. This coverage is automatically transferred to subsequent owners at no charge. If either front coil spring fractures during the coverage period noted above, the dealer will replace both springs at no charge to the owner.
- Robert P., Livingston, NJ, US