This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We were taking our son to usc for the fall start of school. Left grants pass, Oregon, on I-5 climbing the mountains when the car suddenly lost power and came out of cruise control. We saw no smoke, or temperature change, but heard severe knocking at the Oregon/California border. Stopped at gas station and called tow truck to tow car to yreka Ford dealer. Head gasket was replaced in April 1998, before recall notice issued on our purchased ryan extended warranty policy no. G938219, we were only reimbursed eventually for the deductable no additional amount even though we had paid for the coverage that paid for the repair. Even though the problem reoccured, Ford has told us, and two service managers, that they have no obligation to us since our vehicle milage is over the 100,000 mile limit. Our service manager in renton has said that Ford has agreed to provide us with a "customer appreciation certificate" in the amount of $5,000 toward the purchase of a replacement Ford product, unfortunately far short
Was experiencing problems with head gasket leaking on 01 Jan 00. Had vehicle towed to mechanic & informed head consumer that gasket was repaired previously. Problem caused engine to be damaged. Mechanic indicated vehicle is driveable, but engine was dying & had owner drive off lot. Returned vehicle & engine was replaced. New engine started to have electrical problems. Air conditioner did not work & dome light came on and off.
The engine failed, all the antifreeze wa in the engine. This is a known probelm with this engine. I had the engine replace. They had my car from 10-99 till 01-2000. In febraury the announcement was mad eby Ford they would remiburse for engines since it was such a widespread problem. I followed all of the teps and I have had nothing but grief. The first dealer told me my receipt wasn't authentic and then refused to reimburse. I contacted Ford, I contacted center for auto safety you name they suggested I resubmit at different dealer.
This vehicle has had major repairs. There is absolutely no way to list them all. Please call the service department at great lakes Ford for the endless number of problems with this vehicle. If you can not place this call please contact me. I will try to get copies of the many repairs from great lakes Ford myself. I am truly concerned with the defects of this vehicle. No safety defect mentione din summary.
Vehicle was experiencing problems, consumer took vehicle to dealer and was informed of a recall on the motor, the part took 8 weeks to come in at which time the consumer had no use of the vehicle and had to rent a car. Nlm
Consumer was traveling about 65mph on highway and engine just stopped/ vehicle shut down, no electrical power. Coolant and water was running out from underneath the vehicle. Headgasket blew out. Dealership was notified.
Vehicle experienced head gasket failure as stated in recall 98M01 which caused engine damage, owner being refused recall repair due to mileage of the vehicle.
The brakes were repaired prior to us ever taking possesion of the vehicle, 1 week after purchase the transmissions and electrical system were under repair for 3 wks, electric sys still does not fnction properly, A/C never worked in car, brought in for repair and engine is damaged due to recall - will not be fixed for 5 to 12 weeks. I want a comparable replacement vehicle
Purchased vehicle with 35,000 prior miles, a Ford lease vehicle. The vehicle had problems with the front headlights. Ford mechanics warned us that vehicle had been wrecked after we purchased it. Salesman told us less than $500 when we inquired. A title search by us revealed $5,000 damage done while under contract as a Ford lease vehicle. This damage was not disclosed to was when we purchased for $16,500 we are still experiencing major problems with this vehicle. Contacted with Ford executive offices about current engine problems with this vehicle was very disappointing. They were very rude and refused to help, stating that vehicle is 3,000 miles past extended warranty.
When vehicle is at operating temperature, automatic transmission fails to engage properly from a standing start. Several second delay when trying to accelerate from a standing start. Transmission is slipping. Upon investigating in various web-sites appears to be a widespread problem. Hope others are complaining too. Transmission fluid is at proper level. Suffered the head gasket failure. Engine was replaced in December 1999.
Vehicle just cut off. Consumer had to be told to take vehicle to dealer. Dealer replaced motor and oil gasket. Then, July 6 of 2000 motor went out again. Took vehicle back to dealer, and they said they had to replace motor and crankshaft.
The engine has failed numerous times while on the road and in traffic, myself and my family were lucky to have not been hurt during these incidences. Ford sent out a recall on the engine gaskets and it was replaced along with other parts only to be returned to the shop a month later with complete engine failure. The second set of failures ran us off a major highway several times during heavy traffic, this time the van was going 55 mph not 5mph. When the engine problems started the car literally fell apart, the A/C, electrical, locks, and the brake calipurs all failed. This vehicle has made our lives uncomfortable and put us in danager too many times. We are trying to work with Ford to get repairs done, they agreed to replace the engine but it will take a total of 4 mos. To complete due to the back orders for this model and year. This model has had many recalls and engine failures. Ford is trying to get us to buy a new car at a discount rather than fixing the one we have. We are very hesitent to purchase another Ford product.
Electrical problem in dash caused a brake light problem. Ford dealer had to pull out dash to correct problem. Car had a previous recall in which the dash had to be pulled out also. We believe the wire repair in the dash was a result of the previous dash electrical recall. Ford says no. At only 59,400 miles the trans needs replacing. Ford has a dealer service bulletin that states failure of transmissions can be due to a cracked or broken forward clutch pision. Ford says no. Blown head gasket at 87, 300 miles causes engine to have to be replaced. We received a recall letter in March and received $3200 for reimbursement. At 89,000 miles during February of 2000, the second transmission goes out and the mechanic states that the overheating of the engine head gasket problem can affect the transmission. During a test drive of the third transmission, the speedometer goes bad. A recall letter from Ford in may of 1994 states that some speedometers can have "incorrect gear" and may cause a loss of function". a letter has been written to Ford Motor Company explaining the excessive costs to maintain a vehicle.
A D V E R T I S E M E N T S
- Renton, WA, USA