This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The sales rep, john J. baker, of M&S Chevrolet demanded $300 cash to allow us to purchase the used Ford Windstar. We told him the odometer numbers did not line up and he stated that was normal. The front brake pads were replaced at the close of the sale on 11/11/97 and have been replaced twice since then. The transmission slips and is balky, so sometimes the brake engages when you have your foot on the gas. The brakes actually failed to perform on 10/24/01 with our family of five in the vehicle on a major highway, route 495 in MA. We avoided an accident by moving into the break down lane and slowing to a complete stop. The dealer owner, Mr. Michael sylvester, and his attorneys, rizzo &kelly, stated that this previously leased vehicle had an accurate odometer reading. This van was purchased at auction by a former employee of M&S, who is now an auto wholesaler in the area. We need a safe vehicle for our family and we need immediate action taken, even if it means that Ford will authorize the necessary repairs at our local dealer, regan Ford, of.
Premature wear of brake pads and shoes. Also, noise coming from front-end when turning or going over a speed hump that appears to be related to structural factors.
When driving and applying force to the brake pedal consumer noticed a grinding noise from the front wheels. Consumer also experiencing excessive wear of the front pads, shoes and rotors, consumer has replaced them.
ABS brake failure. When applying the brakes there is a metal to metal grinding sound. The brakes were replaced and the calipers were rebuilt twice, in 8/96 & 4/97. The brakes pads are completely worn out again at 43,000 miles.
At hwy speeds, while applying brakes, pedal pulsates then fades, becomes spongy, does not stop fast enough, resulting in extended stopping distance, dealer replaced pads and resurfaced rotors at 13,000, problem persists.
Failure of the brake shoes/pads and rotors, consumer needs to replace the shoes/pads and rotors often, the brake pedal fades, extended stopping distance on two occasions, EA96-026.
Hatchback latch failed, causing door to open when secured, also replaced front brake rotors/pads/shoes, also transmission leaked oil and A/C compressor failed.
A D V E R T I S E M E N T S
- Haverhill, MA, USA