The vehicle was purchased new on 9/29/2018. The vehicle was delivered at night with defective paint (black goop oozing from door jams, rust in the paint and missing paint on the body panel joints). The salesman indicated that the vehicle would be fixed or replaced. Nothing happened with respect to replacement. The vehicle has been there six times for repairs without writing a repair order so I could show Ford Motor Company the reasonable amount of times that the vehicle has been there to qualify for a Lemon Law replacement. The service department should have written a repair order each time the vehicle was placed in service which would be in the service records for Ford and neglected to do so.
A D V E R T I S E M E N T S
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The vehicle was purchased new on 9/29/2018. The vehicle was delivered at night with defective paint (black goop oozing from door jams, rust in the paint and missing paint on the body panel joints). The salesman indicated that the vehicle would be fixed or replaced. Nothing happened with respect to replacement. The vehicle has been there six times for repairs without writing a repair order so I could show Ford Motor Company the reasonable amount of times that the vehicle has been there to qualify for a Lemon Law replacement. The service department should have written a repair order each time the vehicle was placed in service which would be in the service records for Ford and neglected to do so.
- Vick H., Newport Beach, US