This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Door latches - Took this vehicle into Hopkins Ford Dealer in Elgin IL. The parts aren't in so it is delaying the repair. The main question I have is every time I have a recall I am told I have to wait for the part to break so they can send to Ford as proof in order to get the parts. This does not make sense to me as this is a safety issue am I to wait to get injured because the recalled part finally breaks and then I can use the recall to repair my vehicle?
The driver side door latch failed and the door will no longer latch when closed. Thankfully it failed while the vehicle was stopped. Obviously this is a safety concern as the door can now open on its own and can not be secured closed. The vehicle is currently at a local Ford dealership (Gary Yeoman's Ford) where the component is being replaced. There were no warning lights or symptoms, it was working fine until it failed.
6-2021: Crackling sound on radio, whether on or off. 2 types: Like bare wires rubbed together, or connecting/disconnecting speaker. ?Crackling persists after vehicle shut off. Eventually stops. 12-2021: ?Radio quit working, crackling sound continued, appears random. ?Observed lights on @ distance. Then off. Vehicle was parked overnight, inactive. 2-2022: ?2-year-old battery died. Dead again in a few days. (Parasitic drain) Mechanic said it needed new radio. New radio was > $600, required reconfiguration of dashboard. ?Lost many, not all functions, of SYNC System, & it goes to sleep after a few minutes. Backup camera doesn-??t work if SYNC system is asleep. Sometimes revived after pushing SYNC button on steering column. ?Auto electrical mechanic said still a drain on electrical system, but not like before. Rebuilt alternator & refurbished the fuse box too. Said electrical drain was from information control module on dashboard. Said take vehicle to Ford, have them reprogram the module where display screen is located & the drain occurring while vehicle is parked, would stop. ?Ford Technician said they had -??no updates-?? on information control module. Took care of recall & transmission issues, returned the vehicle. oParasitic drain & dead battery continued. 3-2022: ?Battery tests as good but dies in 2 days. Engine quit if jumper cables were removed. Then died before they were removed. Appeared dead, no start even though connected to a good battery via jumper cables. ?Asked dealer to reprogram information control module. ?They gave it back, saying, -??It-??s acceptable-??. oThey disconnected an -??aftermarket-?? module. Went from 64 milliamps to 42 milliamps. Drove 90 minutes & parked. 29 hours later battery died. Dlr. said turn off/disconnect everything BEFORE shutting off vehicle: No automatic lights, heater, phone charger, etc. Apparently this is a body control module (BCM) problem. Not -??information control module-?? problem.
My van was running fine until the piece that goes on the transmission that makes it shift broke off after that broke I started having transmission problems when I took it to have it checked they told me the piece that broke was a recalled piece for this type of vehicle. So I know that the recalled piece is what caused my transmission to start messing up. Their saying it's going to cost me $9000 to replace the transmission. I feel like this recalled piece causes my transmission to start messing up and I shouldn't have to pay out of pocket that much money for something that was recalled anyways.
- Cincinnati, OH, USA
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Seatbelt failed, did not restrain the driver. Available for inspection. Steering wheel was the only item stopping the drivers momentum Not at this time. No warning.
On 9/7/21 we were retuning from NB to Colorado 0n I-80 about 30 miles east of North Plate NB the moon roof blew off off of our 2014 Ford transit Van Ford has refused to fix it but there has been over 5000 recall for this problem?
The front driver-side door will not latch. The door opened while driving. The fault appeared on the afternoon of Saturday 21AUG21. My seat belt saved my life and those around me in traffic. I booked the first available appointment for my local Ford dealership to inspect on Thursday 26AUG21. No warning sounds or changes in operation to indicate there was a problem prior to the fault.
Driver door latch failed traveling 65mph on freeway. Door swung open on a turn and would not re-latch. Ford has denied the claim. Ford is replacing the latch as it has a 'broken pawl spring'. door will not close until entire latch is replaced. According to dealership, they've encountered this same problem on other 2014 Ford Transit connects. After replacing the latch, Ford insisted the vehicle was safe to drive and gave me the keys back. I did not even leave the dealership when the latch failed again and the door would not close again.
The middle row seats are defective. They fold down but will not come back up. They are stuck in the down position. I brought the car in to a Ford dealer's service department, and they've now had it for 3 days trying to figure out how to fix the problem. At this point they have told me that there is something wrong with the manufacture of the mechanism in the seatback that controls the seat folding function, and that the only way they can fix it is to install a new seat. The dealership's service dept has quoted $2000 for it as an out-of-warranty repair. In searching online, I see that this is a common problem with this vehicle model. I've seen that there are tsbs issued for this problem. But when the dealer puts my VIN into their system, my vehicle doesn't show up as part of the recall. I believe this should be a new recall, or an expanded recall, to fix a problem that Ford seems to already know it has -- they just haven't acknowledged every model or year that it effects. Additionally, there is an issue with the software running the car's clock -- when the car battery is low, the clock stops working, and will not allow the user to reset it to the correct time. The dealer said that the only way they can fix it is to do a software upgrade at a cost of $140 - $280 each time. This is also a well-known problem according to many Ford consumer message boards. I'm not sure if this qualifies for a recall as well, but it seems like a known defect that puts the vehicle owner at a financial disadvantage.
Two recalls have been issued on my vehicle and three different Ford dealers (modesto, ca. Tracy, ca. And stockton, ca.) had refuse to service them, I do not know what to do, noise is high and disturbing and the slide is broken, I am afraid the door could open while driving. Recall 16S35 and recall 16S30 need help!!!
Sensors and rearview camera start going off for no reason when in motion on a city street or highway. This has happened several times most recent is 10/18/2016. Note if vehicle is put into park. And you wait 30 seconds it will stop. But starts up again, after 20 seconds.
The lcd display which includes radio, navigation, climate control, and blue tooth phone does not work properly. Push with your finger in one place and it works in another spot. Sometimes it hangs up and is hard to clear. Stationary or moving it works the same.
Going 60mph heard a high pitched nose inside the front of the vehicle. Dealer thought there was a hole in the firewall. Not the case I am the first one to have this issue. Found out today after they had the vehicle for over 3 weeks that the vista window, which is on top of the vehicle, was loose and could fly off at anytime. Instant sunroof but think about the vehicles behind you that could cause a bad accident. It was determined by Ford that if you get inside the vehicle and push up on the glass and it moves then it will fly off at any time. This was caused by it not being installed correctly at the factory. I don't have a problem with this anymore as I traded that vehicle in on another one with out the window..
Headlights aim at ground approx 30-40 ft in front of vehicle. Can not see beyond that at night. Took back to dealer and they adjusted them so now I can see about 2-3 car lengths in front of me at any speed. Dealer said they were fine even the way they were. I have had 2 close call events, one involving a pedestrian, I want this to be on record for the time when it is not just a close call and I actually hit someone. L am also reporting this to my insurance company. The dealer is autofair of manchester, nh.
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- Bartlett, IL, USA