This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
6-2021: Crackling sound on radio, whether on or off. 2 types: Like bare wires rubbed together, or connecting/disconnecting speaker. ?Crackling persists after vehicle shut off. Eventually stops. 12-2021: ?Radio quit working, crackling sound continued, appears random. ?Observed lights on @ distance. Then off. Vehicle was parked overnight, inactive. 2-2022: ?2-year-old battery died. Dead again in a few days. (Parasitic drain) Mechanic said it needed new radio. New radio was > $600, required reconfiguration of dashboard. ?Lost many, not all functions, of SYNC System, & it goes to sleep after a few minutes. Backup camera doesn-??t work if SYNC system is asleep. Sometimes revived after pushing SYNC button on steering column. ?Auto electrical mechanic said still a drain on electrical system, but not like before. Rebuilt alternator & refurbished the fuse box too. Said electrical drain was from information control module on dashboard. Said take vehicle to Ford, have them reprogram the module where display screen is located & the drain occurring while vehicle is parked, would stop. ?Ford Technician said they had -??no updates-?? on information control module. Took care of recall & transmission issues, returned the vehicle. oParasitic drain & dead battery continued. 3-2022: ?Battery tests as good but dies in 2 days. Engine quit if jumper cables were removed. Then died before they were removed. Appeared dead, no start even though connected to a good battery via jumper cables. ?Asked dealer to reprogram information control module. ?They gave it back, saying, -??It-??s acceptable-??. oThey disconnected an -??aftermarket-?? module. Went from 64 milliamps to 42 milliamps. Drove 90 minutes & parked. 29 hours later battery died. Dlr. said turn off/disconnect everything BEFORE shutting off vehicle: No automatic lights, heater, phone charger, etc. Apparently this is a body control module (BCM) problem. Not -??information control module-?? problem.
Dash board lights and all meters inoperative. Instrument cluster inoperative. Multifunctional display inoperative. Chimes, warning lights and messages out. Intermittent and all function come back after several minutes of driving.
The contact owns a 2014 Ford Transit connect. While driving 60 mph, the low beam headlights failed to produce adequate lighting past sixty feet. There were no warning indicators illuminated. The vehicle was taken to irish hills Ford (10405 brooklyn rd, brooklyn, mi 49230, (517) 592-2112) where it was diagnosed that the vehicle was operating as designed. The cause of the failure was not determined. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was 50,000.
The contact owns a 2014 Ford Transit connect. While driving through a construction zone at night, the high beams were turned on, but failed to illuminate correctly. There were no warning indicators illuminated. The vehicle was taken to an auto electrical shop where it was diagnosed with a faulty head light switch that needed replacement. The switch was replaced, but the failure persisted. They vehicle was taken back to the auto electrical shop were it was diagnosed with a second switch that needed replacement. The second headlight switch was replaced, but the failure still persisted. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 36,000.
The Ford 2014 interior dashboard lighting is always on, and very often at night due to this condition I forget to turn on my driving lights, making for a hazardous situation. Because the instruments (speedometer, tachometer, fuel and temp gauge) are nested in deep bezels Ford had to illuminate them during the day to make them visible in daylight. Ford Transit connect without auto-headlights have this unsafe condition that fools the driver into thinking that the headlights are on at night when in fact they are not.
A D V E R T I S E M E N T S
- Pasadena, CA, USA