This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We had a windshield wiper fly off while driving in a storm. When we brought it to repair shop the other wiper fell off. We did research online and showed some vehicles for that issue were recalled but ours was not. Obviously this is a defect and Ford will not pay.
Driving on highway I-95 on a rainy night the windshield wiper on the driver's side went off the windshield and got stuck on the driver's side rear view mirror. Extremely poor visibility! lucky that there was no accident. Was in familiar territory, so I pulled off into highway service area and moved the arm back onto the windshield. Proceeded to continue home, but driver's side arm malfunctioned twice more in less than 5 miles. Ford dealer from whom I purchased the vehicle gave me a morning appointment, and tightened the mechanism. They did not charge me other tthan for the oil change 'upsell'. but they said that they did not know anything about a recall and would not technically put this in the system as a warranty claim, because it had been a rough winter and perhaps the mechanism had been damaged while cleanng off ice or other winter wear and tear. I do not think that I ever got a recall notice about this problem. I am not happy with the dealer's explanation especially in light of the fact that a recall does exist.
Re: safety recall notice 12S36/NHTSA recall 12V-374. While at my dealership mac haik Ford, 7201 S IH35. Georgetown tx on 8/6/12, I was notified of this safety recall for my windshield wipers at which time the part(s) were ordered for this repair. My last communication with my dealership was yesterday, Wednesday 9/12/12 and their response: "still on back order". this is upsetting as I have been told that my windshield wipers could cease to work at any time and today it is raining and I was unable to run necessary errands as I did not feel comfortable in driving in the rain with such faulty equipment. I would appreciate your attention, or someone's attention to this matter.
A D V E R T I S E M E N T S
- Binghamton, NY, USA