This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Transit connect. While the vehicle was stationary, the driver's door would not open. As a result, the contact had to climb over the emergency brake and exit through the passenger door. The contact, an independent mechanic, stated that the generic electronic module that controlled all of the locking mechanisms in the vehicle failed to lock and unlock on more than one occasion while inside or outside of the vehicle. Furthermore, both of the rear sliding doors experienced intermittent failures. A dealer was not made aware of the failures. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures. The failure mileage was 116,000.
The power door actuator stops working or works but has a strange grinding sound. The power door lock will remain locked, cannot be unlocked manually, and requires the key fob unlock to exit the vehicle.
It was April 2016 when my car started running erratically (lose power, add power) and I instantly took it in. It was diagnosed with "rusty" plugs and coil; replaced for $845 and at 33,310 miles. Next time I drove it, rough, and high then low power. It "drove" itself, surging at a high rate of speed, then stalling. Very scary. The dealer's diagnosis? the windshield washer nozzle gaskets had not been installed, so they "leaked" downhill onto the engine. Apparently, Ford knew or came to know this was a problem with many tcs, but they chose not to inform buyers. The gaskets cost $69.50. Without this knowledge and having improperly installed gaskets, I paid $845.15 plus $971.13. At 33,402 miles. Yes it ticks me off; I am a disabled senior and I need this car for my dogs and my disability scooter. Boo on Ford. And indeed, when I was pointed uphill parking in a parking lot, my car surged - headed straight for a car. Thank goodness I was headed uphill and was able to stop the vehicle... after having paid $845.15 before realizing the problem was not fixed and adding the additional $971.13 beginning the next day. (if anyone needs them I can take docs to store to scan and upload.)
The contact owns a 2010 Ford Transit connect. The contact stated that the door lock actuator failed. The vehicle was taken to the dealer, but was not diagnosed or repaired. The failure mileage was 30,000. Updated 01/27/17
The contact owns a 2010 Ford Transit connect. The contact stated that when attempting to exit the vehicle, the driver side door failed to unlock utilizing the key fob or the handle. The contact had to exit the vehicle utilizing the passenger side door. The contact called the dealer and was notified that there were no recalls on the door lock actuator. The vehicle was driven then to an independent mechanic that replaced the door lock actuator. The failed occurred on twenty-five occasions. The manufacturer was notified of the failure. The approximate failure mileage was 216,000.
- Rockingham, NC, USA
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After the vehicle sat for an unknown period of time, attempts to re-start the vehicle failed due to the apparent loss of programming in the PCM modules. Ford has recognized this issue by apparently a tsb, per the dealer, that the vehicle must be started every 15 days or this may happen. At no time was this issue relayed on any level to the end-user of the vehicle, yet, Ford expects the end-user of the vehicle to absorb the cost of re-programming. I feel strongly that as this is a recognized issue that upon the first trouble call should be compensated by Ford. Furthermore I feel that Ford should be informing the consumer of this issue.
A D V E R T I S E M E N T S
- Carmel, CA, USA