This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Dealership (wickstrom Ford Lincoln) in barrington il refuses to repaid my vehicle safety recall (code: Geuxoim). I scheduled an appointment on 9/22/2020 and the dealership sent me home because the part needs to be ordered. The dealership said they would call when parts arrive. Dealership never called, I called twice on 11/25/2020 and left a message. The dealership has not called.
The contact owns a 2016 Ford Transit. The contact received notification of NHTSA campaign number: 19V767000 (power train) however the part to do the recall repair was not yet available. The local dealer fullerton Ford located at 1044 U.S. route 22 East, somerville, NJ 08876 was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle experienced the failure listed in the recall causing the vehicle to stall. The manufacturer was notified of the failure. The failure mileage was 120,000. Parts distribution disconnect.
The driveline broker from it's holding mount while driving and tangled up the fuel line and brake lines going to the rear of the van. Making the van lose power and not be able to be driven anymore. This happened while driving on the freeway. This is extremely dangerous. Also they have a recall on the rear flex joint which the Ford dealership has recognized but are refusing to pay for the total repair. How is that fair? it is Ford's design flaw that made this happen.
Flexible coupling connecting to driveshaft damaged while driving at speed of 70 mph. Loud boom underneath of driver seat. Vehicle starts to make noise like your exhaust system failed. It also shakes when going from 0 to 40 mph then it goes away. Lucky it did not fall apart. This recall must be taken seriously by Ford and enforce it to be fixed asap to all vehicle with such issue.
The contact owns a 2016 Ford Transit. The contact stated while an employee was driving 65 mph, he heard an abnormal noise coming from the vehicle, and was unable to accelerate above 15 mph. The driver stated that there was no warning light illuminated. The driver pulled over and parked the vehicle on the side of the road. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the differential needed to be replaced. The vehicle was included in NHTSA campaign number: 19V767000 (power train). The vehicle was not repaired. The dealer was not contacted. The manufacturer was informed of failure. The failure mileage was approximately 100,000.
- Norwalk, CA, USA
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I own and operate a Ford F 250 Transit van. Task is the expedite of auto & aerospace parts through out the country. Have learned there is a safety recall per oem and NHTSA regarding drivetrain couplers ( unoints ). my particular vehicle has incurred damage as result of coupler(s) failing. Damage including; not limited to driveshaft becoming detached, severance of fuel & brake lines, breach of transmission bell housing, other. Catastrophic failure left me stranded in desert for 2 days, loss of business, loss of income, health related issues. The rubber / polymer like material these couplers are made of are a severe safety hazard; especially if vehicle is operated under load. Furthermore, customers operating these hazards are not being notified until November 11th, 2019. Someone needs to take initiative before someone is seriously hurt. I will be happy to forward any additional information/documents pertaining to this matter. Thank you.
I was aware of the recall 17S15 in reference to the driving shaft coupling, every 30,000 miles I check this coupling and each time they would tell me that it was cracked and needs to be change. As soon the called fixed came out, it was installed, but just last month it was checked again and they noticed that the famous fix also was cracked and this time they (levittown Ford long island)told me that it was not covered under recall and I had to pay over $800 dollar's for a new fix. That is the reason I am putting these complaint. The is really dangerous
The contact owns a 2016 Ford Transit. The vehicle was taken to pallotta Ford Lincoln (4199 cleveland rd, wooster, oh 44691, (330) 345-6600) to be repaired per NHTSA campaign number: 17V408000 (power train); however, the remedy failed. While driving 25 mph, the vehicle vibrated violently. The contact inspected the vehicle and noticed that the flexible coupling was fractured. The vehicle was not taken back to the dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was 85,500.
The vehicle has had the Ford's final fix for 17V408000. I periodically inspect the flexible coupling and during the inspection today I observed a crack in the flexible coupling. Cracked flexible couplings are a safety issue, as evidenced by 17V408000. It is disappointing that Ford is unable or unwilling to repair this problem.
Dealer performed recall 17S15 driveshaft assy that replaced the rear driveshaft coupling. At the time, the front driveshaft coupling was observed to be loose. The front coupling was inspected and reassembled. Less than 6000 miles later the front driveshaft coupling (the fibrous part) disintegrated, the shaft separated, causing damage to the brake lines. At the time the vehicle was traveling at highway speed and down hill. The driver brought the vehicle to a stop using the emergency brake. Prior to the event, the driver had noticed a light vibration and sound for about 50 miles. The vibration suddenly got worse just before the event.
Drive train rubber coupling failure 104000 miles. Prior installation of coupling at 70,000 miles. This occurrence damaged drive shaft and coupling at rear of transmission.
The contact owns a 2016 Ford Transit. While driving approximately 60 mph, an unusual noise was heard underneath the vehicle. The contact pulled the vehicle over and noticed that the driveshaft had split in two without warning. The vehicle skidded as it was pulled off the road. The vehicle was towed to an independent mechanic who stated that there were a lot of damages. The manufacturer was made aware of the failure and referred the contact to crossroads Ford of fuquay-varina (919-552-2228, located at 3217 N main St, fuquay-varina, nc 27526). The dealer stated that the vehicle should have been repaired per NHTSA campaign number: 17V408000 (power train). The contact stated that the recall notice was not received. The vehicle was not repaired. The failure mileage was approximately 119,000.
2016 Ford Transit wagon had a faulty part near the transmission that was repaired under recall warranty. However, when the parts failed, it damaged the transmission case and caused the oil's to leak out. We were given the ok to get back on the road, but now the torque converter in transmission is damaged. We believed when the parts failed, it damaged the transmission.
The contact owns a 2016 Ford Transit. The contact stated that the vehicle was repaired per NHTSA campaign number: 17V408000 (power train) by autonation Ford bellevue (411 116th ave ne, bellevue, wa 98004, 425-243-5203), but the remedy failed to repair the vehicle. While driving 25 mph, the engine made an abnormal noise. When the contact depressed the accelerator pedal, the vehicle seized and the brakes failed. The manufacturer was notified of the failures and referred the contact to NHTSA. The failure mileage was approximately 32,000.
We are a transportation company. And have bought 4 of these vehicles regretfully we are so overwhelmed with all the issues they have had, a number of major issues like speed sensors going bad throttle body have been replaced transmission replacement with only 60,000 driven... loss of power while on the road you name it. Currently have 2 of the vehicles at the dealership waiting on transmissions we have contacted Ford for some sort of assistance, we are losing money by having our vehicles sit at the dealership waiting to get serviced all the time, is one issue after another its gotten to the point that we cross our fingers everyday hoping for our drivers to make it back with no issues and always thinking where is the next van going to break down and how we are going to deal with it. Very frustrating having to deal with this everyday headache.
Driving on hiway suddenly no drive power when accelerating, inability to drive no gas pedal responding I call the Ford dealer and said that ther is no recalls on that but looking on internet found recall 17S15
The contact owns a 2016 Ford Transit. When the vehicle was taken to the sunland Ford dealer for inspection, the dealer noticed that the drive line coupler was fractured. The vehicle was not repaired. The vehicle was taken to another dealer (shattuck's automotive) where the drive line coupler was replaced. The vehicle was repaired. The contact emailed the manufacturer to notify them of the failure. The failure mileage was 92,410.
The contact owns a 2016 Ford Transit. While the vehicle was at the a local dealer located at 15330 palmdale rd, victorville, ca 92392 for inspection, it was noticed that the drive line coupler was fractured. The dealer replaced the drive line coupler. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 92,641.
Flex coupling between transmission and drive shaft routinely fails between 30,000 - 35,000 miles. This can create a dangerous situation where the drive shaft could be forced into the passenger compartment when it comes into contact with the road. Additionally, the failure of the flex coupling could cause loss of control of the vehicle. There are numerous reports of these failures on Ford vehicle forums as well as the failure that I have personally experienced. After reading of the numerous failures, I inspected the flex coupling on my vehicle at 30,000 miles and found that the flex coupling had visible cracks. A failure of a drive line component, which could cause great bodily harm, at 30,000 miles, is unacceptable in a modern vehicle.
A D V E R T I S E M E N T S
- Palatine, IL, USA