I had rented the Ford Transit from enterprise in nacgdoches tx. On November 12, 2015 a lady hit me and my 8 family member on the way to shelbyville school. We hit on the side but half of the air bags didn't deploy and the driver side door fell off and seat beats wouldn't let half of us release.. I broke my arm...I have internal bleeding..me and my kid were full of whatever was coming out the air bags it was cutting us in our face..one of my daughter have to have emergency surgery on her mouth the other one lost 3 teeth due to the air bags it was very horrible..U probably asking yourself what took us so long to get in touch with someone well we been speaking with Ford boone is trying to solve the matter..but please if someone could contract me we are in nightmare from this it's hard for us to ever get over it..it's been a 1yr and no one will every return our call or speak with us on this matter..my name is [xxx] my phone number is [xxx]..no the vehicle wasn't drivable the horn stayed going off it wouldn't stop they had to cut wires to make it cut off the air bags didn't release on our side so me had to be transfer to nacdoches medical center by ambulance and half the kids went in the school can....it want let me push the air bags on the list. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Center, TX, USA