This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The consumer stated a year ago wa sinvolved in 2 rear end collisions while driving 3 mph. This happened with foot on the brake in bumper to bumper traffic. The vehicle was taken to the dealership, but it was not looked at, they instead tried to sell consumer another vehicle. Planned to have the vehicle inspected at consumer's own expense at another mechanic. Dealership stated they knew that the problem existed.. the manufacturer told he would have to have the problem diagnosed, but the dealership would not look at the vehicle. When the vehicle was first purchased, it would drag between gears. In the last year, noticed surging. Had to put the vehicle in neutral to stop, and another timehad to put on the emergency brakeon. There were no police reports taken, there wasno damage or injuries.
They replaced the manifold and then the radiator malfunctioned, 18.000 miles later the heater core failed, was replaced in the last 6 months since Aug 4 times. Ford does not have a clue and the dealer is trying to fix it each time at leaks.the brakes/rotors have been a cronic problem since the car was new. The calipers have been resurfaced 3 times and finally replaced.
Right rear caliper locked up, tearing up the rotor. The left side was also excessively worn as a result of trying to compensate for the right side. Car had a hard time stopping. Dealer had to replace the caliper and rotor on the right rear, as well as both set of brake pads. The left rotor turned because it was warped, but still with in tolerance.
Brakes get very soft...severe front end shake upon braking...serviced 5 times in 45K miles...replaces pads 2 times...rotors warped...turned 3 times...replaced one time...dangerous at highway speed
Car was involved in collision and when brakes where applied all wheels locked up and was unable to steer doing about 40 mph but car is equipped with ABS system - the brakes have been worked on twice in 2 years both by Ford dealers. Should this have happened with ABS. Also neither air bag deployed even though it was the front end that has suffered damage (don't know cost yet) front bumper, hood, head light, driver side front quarter panel and driver door are all damaged. Not only did the air bags not deploy, but after accident the air bag light on dash flashed on and off repeatedly, and along with this the shoulder harnesses on seats did tighten, but not enough to hold people back to where one passenger in the back hit their face on the back of the front seat. Luckily there were not injuries.
A D V E R T I S E M E N T S
- Philadelphia, PA, USA