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TSB Document:
  • Sorry, the NHTSA has not posted this TSB document yet.

You can still get the detailed info from Ford for this TSB. Call your local Ford dealer's service department & ask for a copy of TSB# SSM 45917.

Affected Component: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Summary
SOME 2016-2017 VEHICLES EQUIPPED WITH SYNC 3 MAY EXPERIENCE THE FOLLOWING CONCERNS; THE GPS NOT TRACKING THE VEHICLE POSITION CORRECTLY, THE VEHICLE LOCATION ARROW ICON SPINNING IN CIRCLES ON THE NAVIGATION SCREEN OR A SPINNING COMPASS ON NON-NAVIGATION VEHICLES. PERFORM THE FOLLOWING PROCEDURE TO RESOLVE. ENTER BEZEL DIAGNOSTICS PER WORK SHOP MANUAL (WSM) SECTION 415-00. SELECT TESTING SETTINGS FROM THE MENU. SCROLL DOWN AND PRESS CLEAR DR CALIB. PERFORM A DRIVE TEST FOR APPROXIMATELY 10 MINUTES, INCLUDE AT LEAST FOUR RIGHT TURNS AND FOUR LEFT TURNS WITH A VEHICLE SPEED OF AT LEAST 25 MPH. CONFIRM THAT GPS POSITION FOR NAVIGATION OR THE COMPASS FOR NON-NAVIGATION VEHICLES IS FUNCTIONING PROPERLY. ENGINEERING IS AWARE OF THIS CONCERN. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS. MONITOR OASIS FOR FUTURE UPDATES.

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Date Published
JUL 01, 2016
NHTSA TSB #
10091230
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