This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The future that failed on my vehicle was the epas or electronic power assisted steering. This feature failed while I was on the freeway at upwards of 65 mph the steering wheel locked and I was unable to turn the steering wheel. After pulling off of the freeway at slow speeds I was able to give a, very hard like pull to the steering wheel in the direction that I needed it to go. When this feature failed the notification on my dash showed "electronic power assisted steering failure. Service required." Definitely is a danger not only to myself but other drivers on the road who could have been innocently impacted by my car as a failure to be able to steer in the correct direction. This issue is known on 2010 to 2018 Ford vehicles and has been recalled on only certain vehicles not upwards of 2015. Now I'm unable to use my vehicle as I'm not able to steer it.
I purchased the car a week ago from a dealership and sadly that the car was as is. At the time nothing was wrong with the car, and 2 days later after the car APIM system started malfunctioning, I restarted the system and that did not work. I took to a dealership and they did the same thing I did and it is still the same. Dealership stated it could be the APIM malfunctioning on the car and it was going to cost me $900 to get it fixed. I haven't had the car for a week and things are already going bad. No warning light appeared before the incident happened and nobody was hurt.
The contact owns a 2016 Ford Taurus. The contact stated that the computer did not recognize the key fob and the "no key detected" indicator illuminated. The vehicle lost power. The failure recurred several times. The vehicle was taken to several dealers, including autonation Ford burleson (817-522-3224, located at 850 North burleson boulevard, burleson, tx 76028) where the technician was unable to diagnose the failure. The manufacturer was made aware of the failure and requested that the contact record the failure. The video was not sent and the vehicle was not repaired. The failure mileage was approximately 15,000.
- Joshua, TX, USA
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- Phoenix, AZ, USA