This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was driving and my electrical power assist came on and I ran off the road twice because I had no steering. So I eventually got it home and called Ford and talked to a rep and they said there is a recall but it is VIN sensitive. But of course my vin wasn-??t one in the recall. Which is crazy because it has all the symptoms as the recall but won-??t cover mine. I could have been really hurt as well as my daughter and it-??s just crazy if there-??s a recall then it should cover all the vehicles with in the year and model. Not just certain ones especially when I have same exact symptoms as recall
The contact owns a 2013 Ford Taurus. The contact stated that while driving at various speeds, the -??Power Steering Assist Fault-?? warning light illuminated, and the steering wheel became very firm and difficult to maneuver. The contact was able to pull the vehicle to the side of the road and turn off the vehicle. The contact stated that after restarting the vehicle, the steering started working properly. The contact stated that the failure was intermittent. The local dealer was contacted; however, no assistance was provided since the vehicle was not under recall. The contact stated that while researching online, she became aware that there was an unknown open recall related to the failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.
The contact owns a 2013 Ford Taurus. The contact stated that while driving in reverse at slow speeds, the contact felt an abnormal sensation from the steering wheel, after which she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering rack and pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.
- Princeton, WV, USA
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The contact's mother owns a 2013 Ford Taurus. The contact stated that upon starting the vehicle, the "Power Steering Assist Fault" message was displayed. The contact stated that excessive force was needed to steer the vehicle due to the failure. The contact called the local dealer and was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 156,000.
The contact owns a 2013 Ford Taurus. The contact stated while driving at various speeds, there was significant play and vibration in the steering wheel, and the vehicle was pulling to one side. The contact stated that the traction control warning light illuminated when the steering wheel was completely steered to the right or to the left. The contact also stated that The TPMS warning light remained illuminated even though the tires were fully inflated. Additionally, the contact stated that there was an abnormal clicking sound coming from the rear end of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering gear had failed. The mechanic determined that both the steering gear and the ball joint needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 100,000.
The contact owns a 2013 Ford Taurus. The contact stated that while starting the vehicle, the Power Steering Assist Fault message was displayed, and the steering wheel was stiff. The vehicle was taken to the dealer, where the fault codes were reset. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was 124,354.
The contact owns a 2013 Ford Taurus. The contact stated that while driving at various speeds, the vehicle lost power steering functionality. The contact had to use an excessive amount of force to steer the vehicle. There were no warning lights illuminated. The failure was self-corrected; however, the failure reoccurred and became more consistent. The dealer was contacted, and it was confirmed the failure might be related to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 160,000.
The contact owns a 2013 Ford Taurus. The contact stated while driving 65-70 MPH, a message indicating a power steering failure was displayed, and the vehicle lost power steering functionality. The contact veered to the side of the road. The vehicle was towed to the residence. The vehicle was then taken to the local dealer, where it was diagnosed. The dealer determined that the steering rack and pinion needed to be replaced, and the Power Steering Control Module (PSCM) needed to be reprogrammed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.
There is a defeat in my Ford catalytic converter. I would like I sent the part to the NHTSA.DOT.GOV for research. I am attaching pictures of the defective product.
The contact owns a 2013 Ford Taurus. The contact stated that upon starting the vehicle a "Warning: Electrical Power Assist Failure" message was displayed on the instrument panel. The contact used excessive force to drive the vehicle home. Upon inspection of the vehicle, the contact determined that the failure was related to the rack and pinion. The dealer and an independent were notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not include in NHTSA Campaign Number: 15V340000 (Steering). The contact was referred to the NTHSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 180,000.
Power steering assist went out with a warning light while I was in -20F weather, Ford had recalls on this problem before I bought the car and it shows no recall information.
Please allow submission of additional information regarding issues with my 2013 Ford Taurus Police Interceptor. As stated on the previous complaint filed on 1/9/2024, I got my car service at AutoNation Ford Service Center on 12/16/2023, and I brought it back to the service center on Saturday, 12/23/2023 because of the car-??s poor performance and engine had laminated on 12/17/2023. I went to pick up the car on Thursday 12/28/2023 in the morning, the Ford representative said the car is fine, and there is nothing wrong with the car. I say thank you and drive off. So, I am driving the car for about 5 minutes, it feels sluggish. Then the engine light comes on, I make a U turn and return the car to AutoNation Ford for service. As things stand now, my car is still AutoNation Ford service center, due to the defects which are causing poor performance while driving the 2013 Ford Taurus Police Interceptor, issues such as: Rough Steering, Bad Ignition Switch, and braking issue. Per my previous statement, I drove the car for about on 12/28/2023, it felt extremely sluggish. The hard shifting in vehicle, and steering wheel was rough. The brakes have more issues than normal. The engine light came on.
The contact owns a 2013 Ford Taurus. The contact stated that while reversing out of the driveway, the steering wheel seized. The message "Power Steering Adjustment Fault" was displayed. The contact used physical force to steer the vehicle while driving to her destination. The contact turned off and restarted the vehicle, and the power steering functional returned. The contact stated that the failure recurred while driving 40-45 MPH with her niece and nephew in the rear seats. The contact stated that she pulled to the side of the roadway. The contact stated that she turned off and restarted the vehicle, and the power steering became functional. The contact stated that the failure had been recurring while driving. The contact stated that the failure persisted after turning off and restarting the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering gear box had failed, and the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 233,114.
The contact owns a 2013 Ford Taurus. The contact stated while attempting to pull out of a parking space, the steering wheel seized. The traction control warning light was illuminated, and the message "Steering Rack Assembly" was displayed. The contact stated that she turned off and restarted the vehicle, and the steering wheel operated as needed. The contact stated that the failure recurred several times while attempting to drive or reverse from a complete stop. The vehicle was taken to the dealer, where it was diagnosed and determined that the steering rack assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure and informed the contact that the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
My car steering locked up. The warning read power steering assist fault check. I called local garage and they stated this was a recall. Only dealers can fix. Called Dorsh Ford in Green Bay and they stated no recall was issued. I need to get this straightened out so I can safely drive my car without it locking up.
The contact owns a 2013 Ford Taurus. The contact stated while starting the vehicle, the message "Power Steering Assist Failure" was displayed. The contact was able to drive the vehicle. The contact stated that the failure had been recurring increasingly, and the vehicle lost power steering functionality. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the dealer who informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 188,800.
A D V E R T I S E M E N T S
- Elizabeth, CO, USA