Please allow submission of additional information regarding issues with my 2013 Ford Taurus Police Interceptor. As stated on the previous complaint filed on 1/9/2024, I got my car service at AutoNation Ford Service Center on 12/16/2023, and I brought it back to the service center on Saturday, 12/23/2023 because of the car-??s poor performance and engine had laminated on 12/17/2023. Issues such as: exhaust system, fuel system, the driver exterior door handle is loose, and seat belt gets jammed.

- Miami, FL, USA

Frequent full suspension jounce and rebound travel may increase the stress on the rear suspension toe links which may over time result in a toe link fracture. Ford has yet to provide the necessary part(s) to effectuate a recall repair by the dealership. Ford seems to be ignoring this NHTSA recall in a timely manner. Please contact Ford and request immediate attention to this matter. Thank you.

- Bridgeport, NY, USA

I have a complaint about the trunk hydraulic mechanism. I was hurt when the trunk was open I sat on the bumper to put my golf shoes on. At that time the hydraulic air pump that holds the trunk open failed and fell direct on by back. Forgetting this happened it also closed on my head cutting it. I believe this is very dangerous and needs to be recall before a finger is chopped off. Please let me know who I can respond to. Stationary

- Saint Charles, MO, USA

At least three (3) times when I have been loading my trunk, iv had the trunk lid come down on me unexpectedly. I was in the staples parking lot last night around 8:00 pm in burlington MA, I was loaded in my new printer which I had bought at staples, when suddenly without warning the trunk lid let go and came down on me and conked me on the head hard. Temporarily after the direct head hit, I felt dizzy for a minute, and I could taste blood temporarily for several hours afterward. I feel ok now. This also is not the first time this has happened on my 2013 Ford Taurus. I feel as if this is a safety hazard when loading and unloading the vehicle's trunk. The lid is held up by a strut system similar to that of the hood. The trunk lid hold open often quits after it is fully open and in the upright position. I feel that this is dangerous, there should be an investigation and a recall on Ford Taurus trunks. This has serious potential for a concussion, internal bleeding, serious injury etc.

- Lexington, MA, USA

The headliner has detached from the vehicle despite only 5 years old. It blocks the rear window. Also, the upper center brake light is on the headliner and is now no operating properly because of its orientation. This is a major safety hazard. Ford has issued a tsb on this. Several attempts to get Ford to repair under warranty or for safety reasons were unsuccesful. It is very disappointing. Research confirms that this was a poor design with limited life on plastic mounting brackets. Repair estimated to almost $1000!

- Sunnyvale, CA, USA

The contact owns a 2013 Ford Taurus. The contact received notification of NHTSA campaign number: 15V040000 (structure). The vehicle was taken to the dealer, who inspected the vehicle and noticed that the door latch cracked. Also, the technician notified the contact that the part needed for the repair was not available. The contact mentioned that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 24,000.

- Cassville, WI, USA

The contact owns a 2013 Ford Taurus. The contact received notification of NHTSA campaign number: 15V040000 (structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available.

- Campbell, OH, USA

My wife was standing outside the car holding the passenger door open and as doors will do, it closed slowly on it's own weight and due to the door spring closing mechanism. She accidentally had her thumb in the door where it would catch, so when the door closed slowly, it caught her thumb. What she did not expect is that the door is so sharp along the metal piece near the window that it completely amputated her thumb and it was left hanging in the door. Keep in mind that she was not even closing the door, since she intended to get back into the car, so the rate of closure was extremely slow. I watched this happen and was amazed that her thumb was even cut, much less completely amputated. This door piece is way too sharp on this automobile and compared to other cars, has very little to keep it from causing serious injury.

- Middleburg, FL, USA