This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This Sunday, the electrical power steering started acting weird as I was driving home, the steering did some unpredictable stops as I was driving 100km/h and had to take a turn on the road. Almost got into an accident because of that steering sudden failure. I can't imagine if there have been a car on the opposite lane I was gonna hit that car... I got so afraid I can't believe the steering can actually malfunction all of a sudden like this. I somehow got back home ''safe'' but then steering was dead. Impossible to steer. Dead. Got my taurus 2011 SHO towed to the closest Ford dealer so that they finally call me and say my VIN number is not on the recall even tho there were thousands of Taurus 2011-2013 recalled for that same issue.
Hello I just bought this car and started experiencing steering problems, it gets very stiff while driving and trying to turn. I was told by a mechanic that this is a recall for my car and I need further help in getting this fixed especially since winter is right around the corner.
The contact owns a 2011 Ford Taurus. The contact stated while driving approximately 70 MPH, the steering wheel inadvertently drifted to the left and the right. The electric power steering assist warning light was illuminated. The contact stated that a message was displayed on the instrument panel indication that the cruise control system had failed, and the Forward Collision Avoidance system was inoperable. The contact veered off the roadway and turned off the vehicle. The contact restarted the vehicle and started driving however, the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear assembly needed to be replaced. The vehicle had not yet been repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then informed that he would be transferred to the recall center but was transferred to the NHTSA Hotline. The failure mileage was approximately 90,000.
The contact owns a 2011 Ford Taurus. The contact stated that upon starting the vehicle, the power steering failed to operate as the power steering assist fault warning message appeared on the instrument panel. The contact was initially able to restart the vehicle and resume normal driving after the failure; however, the failure returned the next day. The contact had to use excessive force when driving the vehicle to the dealer. The vehicle was diagnosed with an electrical power steering failure. The contact was informed that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The repair was paid for out of pocket. The manufacturer was notified of the failure and provided a case number. The vehicle had been repaired. The failure mileage was 172,395.
When driving car the electric power steering stopped working causing car to have extremely hard steering. No warning signs of breakdown, just quit causing dangerous driving situation. Happened in traffic on freeway. Ford says epas motor is bad and says it's not a recall, but it was.
- Basehor, KS, USA
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I bought my car used a few months ago. Driving down the road and my steering wheel locked up. I couldn't turn the wheel. I could have been in a serious accident. My check engine light came O. it did this two or three times. I'm afraid to drive it anymore.
The vehicle will only go straight. Turning is almost impossible. The traction control light also came on and will not go out. The vehicle is not useable.1010
This car has a steering recall on it. The recall was fixed and closed out three years ago. The same issue is coming up and it is saying faulty steering on the screen and I lose power steering. I spoke to the dealership and she said in the seven years she has been there she has not seen an issue like this happen again on a vehicle but when I googled about it I saw tons of complaints about people getting the steering recall 'fixed' in their Ford and then the same issue popping up again and the customer forced to pay the money for it. If my steering goes out I could be in a serious accident esp since I do a lot of highway driving and children in my car.
I've had this car for 2 months already. I pulled out of my house, drove thru my street and when I came to a stop in a intersection my car stopped completely and the wheel became hard and was not able to turn it or press on the gas pedal. The engine light, electronic stability control active light and battery alert light came on at the same time. Also it alerted me I was low on gas witch I had half a tank of gas.
The contact owns a 2011 Ford Taurus. While operating the vehicle, the power steering malfunctioned and caused the steering wheel to become very difficult to turn in either direction. In addition, the message "power steering fault assist" was displayed. The vehicle was taken to long lewis Ford (2551 john hawkins pkwy, hoover, al) where it was diagnosed that the steering rack was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 98,000.
The contact owns a 2011 Ford Taurus. While exiting the driveway at a low speed, it became difficult to steer the vehicle. The contact stated that the power steering assist fault indicator was illuminated. The motor company (located at w 1680 us-41, marinette, wi 54143, (715) 735-7474) was contacted and an appointment was scheduled to diagnose the vehicle. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was contacted and provided case number: Cas-16452991. The approximate failure mileage was 88,000.
The contact owns a 2011 Ford Taurus. While driving various speeds, the steering wheel seized without warning. The vehicle was taken to junge Ford North Liberty (525 madison ave, North Liberty, ia 52317, 319-626-9500) where it was diagnosed that the steering pump and the steering gear needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The failure was not repaired. The failure mileage was approximately 101,400.
Starting my morning commute my vehicles "power steering assist fault" sensor/warning triggered and the car would not turn. I stopped and restarted the vehicle twice then it went away and power steering was back to normal. Researching this further I found that my car presented the same symptoms/issues as safety recall 15S18 for Ford vehicles issued in 2015 and 2016. When calling Ford customer care they stated my car's VIN was not part of the recall and they couldn't be of help. I took my vehicle to my local independent certified mechanic and they noted codes U3000-49 and U3000-72 were triggered. These codes are specifically identified in the safety recall and the car's steering gear should be replaced per the recall; however again my VIN does not fall under the recall, but presents the same codes and safety issues. I will try contacting Ford again, but in the end I would like Ford to cover the full replacement cost as instructed in the safety recall, as this is a documented significant safety issue and can cause a major accident while driving to my family and I. any help from you would be appreciated in this matter with getting Ford to cover the full replacement cost.
The vehicle was in motion. I was headed South down a city street came up to my right turn onto another city street. After I made the turn when I tried to straighten the wheel out the right one cut straight to the right I was fighting the steering wheel but it would not let me turn it. This caused my car to turn into a parked car that was on a parking lot for sale and it ended up damaging 3 cars plus mine total. I did not receive a ticket because the officer stated that it was a malfunction on the car's steering. I just know that something caused the tire to turn and I could not turn it back. I don't want this to happen to anyone else cause it was scary scary. Thank you,
Power steering failure on several occasions, now there is no steering at all. This is the same problem with regular Taurus SE sel, but this is the Taurus sho. No recall on the sho. Ford blames this on many three things electrical failure, the real cause is poor engineering by Ford, this steering rack with all electrical parts, are three inches away from turbos and catalitc converters, extreme heat from these componets has caused them to fail.the heat produced from these componets are in the 1200 degree range.Ford new this was a problem that's why they tried to put heat shield near this component. This car is a death trap. I have owned and still have four Taurus sho's 91,92,98,2011. Never again Ford. I think this car should be on recall before someone is killed.
Driving fine and the warning bell dinged with no info. But a few minutes later, my power steering went out as I was driving. Everything else in the car is perfectly fine except for the clicking whining noise when I make a left turn. There is ample power steering fluid in the well.
The contact owns a 2011 Ford Taurus. While driving approximately 35 mph, the steering wheel seized and power steering fluid leaked under the vehicle. The failure recurred on one occasion. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The approximate failure mileage was 42,000.
A D V E R T I S E M E N T S
- Deschaillons-Sur-Saint-Laurent, VT, USA