This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car appeared to lower in the back end than it should be. Taken to repair shop. Diagnosed with broken spring which was rubbing rear tires needing 2 new tires. Car has only 75,000 miles. Cost over $1000.
The contact owns a 2001 Ford Taurus. The vehicle failed inspection due to fractured front coil springs. The dealer stated that the rear coil springs also needed to be replaced. The dealer replaced the front coil springs according to the recall; however, the rear coil springs were not included. The recall number was unknown. The failure and current mileages were 69,000.
Back springs broke and almost punctured a tire. We had to pay to have the springs replaced on the rear. If everyone was aware of the potential danger with the front springs why weren't the back springs also included in the safety recall? I think this is something someone should look into because this is also a safety issue. It is very unfair to have to pay for something that Ford should have taken care of. My Taurus has less than 75,000 miles on it and I'm wondering what other possible safety issues I have to look forward to.
- Dunkirk, OH, USA
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2001 Ford Taurus. Back (rear) suspension springs broke. Ongoing issue with this make and model. Extremely dangerous as the broken springs can puncture the tire and ultimately cause physical and/or property harm. The front springs had a recall on them related to this issue however, not the rear springs. This is so dangerous and very common according to two different repair shops of this make and model.
As I was backing out of my driveway, I heard a sound from my car's rear end. After I turned around and returned home I smelled burning rubber and noticed pieces of rubber inside the wheel. I removed the wheel and saw that the strut spring had broken and was rubbing the inside sidewall of the tire away. If this had occurred on the highway, it very well could have been fatal. Luckily I was in the neighborhood or my daughter was not driving. This is an extremely severe safety hazard that occurs without warning and will produce an uncontrollable car. I contacted the local Ford dealer and also called Ford's customer service hotline but they will do nothing about this hazard or will they help in the repair. The front springs were under a recall but I didn't know this until one of these failed. Ford replaced the front springs after this happened. From looking at this site, there seems to be a problem with this component.
I was getting a routine oil change when the repair man said that both of my rear coil springs were broken on my '01 Ford Taurus. He mentioned that a broken rear coil spring can puncture tires and lead to accidents. He further explained that it would cost roughly $1400 to replace the coil springs and shocks and all the fittings etc.. I had never heard this severe of a problem with a vehicle that has less than 100K. I further did research on the issue to find thousands of complaints and the best that Ford will say about it is, "it has not caused any serious accidents." I cannot believe that we have to wait for someone to be seriously injured or worse before a company owns up to the problem and takes care of it. I will surely not buy another Ford vehicle if this is the way they do business.
Rear coil spring of my 2001 Ford Taurus has broken and making contact with the tire. The tire is damaged all around it, and the car was making noise when I checked it myself I found out that its the spring that is broken, know I have to fix it and buy a new tire, because the tire is badly damaged, if I did not check it, it could have been a probable accident due the tire puncture. I think Ford has to pay for it.
I brought my 2001 Taurus to the dealership after I was told by the tire company that my front springs were bad. I was informed that this was a recall. When I took my car in to have the recalled springs fixed, I was informed that both of my rear springs were broken as well as my rear struts. Why are the rear springs not being recalled when they are obviously defective" when I was unable to authorize the dearlership to complete the repairs due to the immense cost, I had to sign a waiver absolving the dealership of any responsibility if an accident were to occur when I left the dealership. This is obviously a very serious defect that could be very dangerous. Why is Ford not addressing this issue"
Apr 2007 I have a 2001 Ford Taurus [xxx] purchased used from pundmann Ford Feb. 2003. A few days ago I noticed a large piece of coil spring under the car. Thinking that the spring was from the front and related to the shields that were installed under a previous recall I took the vehicle to the dealership and was told that both rear springs were broken. My trunk is never weighted down and I do not tow anything. Did the rear springs come from the same vendor that supplied the defective front springs" as far as I know this is unheard of, even the service rep was surprised, and said that it should not have passed the required Missouri safety inspection. I should hope that Ford Motor Company will be willing to make an arrangement to have these springs replaced at no charge. Sincerely, [xxx] [xxx] [xxx] dear [xxx], thank you for contacting the Ford Motor Company customer relationship center regarding your 2001 Ford Taurus. We have reviewed your situation, and there are no warranties, recalls or customer satisfaction programs on your vehicle that would provide assistance for this repair. Sincerely, shiela Ford Motor Company follow up: 12jun07 had both defective rear springs replaced at pundmann Ford, noticed new "clunk" from rear and took back to pundmann --- I was told that the broken rear springs probably caused excessive stress on the struts and they needed replaced, I don't suppose that Ford is going to take responsibility for any of this, even though there are numerous complaints on the NHTSA's website --- is it only when defective components kill people that the manufacturers are forced to make things right" information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
: the contact stated while performing a maintenance inspection at an independent repair shop, it was determined that both rear coil springs were fractured. There were no previous problems regarding the rear coil springs to indicate a failure. Additionally, the mechanic determined the rear struts needed to be replaced as well. The manufacturer was notified. Updated 10/25/2006 - the front coil springs had been replaced under recall Sept 2005.
: the contact stated while driving at low speeds the rear coil spring broke and gouged the side wall on the rear passenger tire. The vehicle was towed to the dealership for inspection. They replaced both rear coil springs, struts and rear passenger tire. The manufacturer was contacted.
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- Chatham, IL, USA