This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am a owner of a 2001 Ford Taurus which I bought used and have owned it now for 2 years. It is the first Ford I have owned in over 20 years. Since I have owned it, it has not given me too many problems, just the basic break downs like, batteries, brakes, seized A/C compressor, coolant expansion tank cracked, ect. Those things are going to break. But what has really upset me is how I have read about the coil springs breaking on the Taurus and causing possible damage to the vehicle. I didn't think it would happen to me but after arriving home today I noticed a small piece of metal under my 01 Taurus and after further observation I found it to be a piece of my rear coil spring from the drivers side. I am a 40+ year old male who has had many makes and models of different types of vehicles and have never had or heard of coil springs breaking as they do on the Ford Taurus. This is a problem that needs to be repaired by Ford and not the consumer. So I can only expect that the rest of the springs are faulty and need to be replaced before I have any further damage to my vehicle. It seems to me that the Ford company does not care about craftmanship or the consumers safety. So change your slogan " have you driven a Ford lately" to " your riding on faulty coil springs". this is a serious problem that is a major safety issue and needs to be corrected free of charge to all Ford Taurus owners.
The contact stated that when applying the brake they jerked and squeaked intermittently. At times when the brakes were applied they almost went to the floor. Dealer said they could not find the cause of the problem. Once the dealer drove vehicle it jerked. Manufacturer took the contact's complaint, and told her they could not duplicate the problem, and could not offer any help at their expense. She was not sure if it was the front or rear brakes.
My wife while driving a rental 2001 Ford Taurus on ventura freeway attempted to brake at some point, the brake pedal went to the floor she exited the freeway at off ramp and crashed into a concrete retaining wall.both air bags did not deploy, my wife's shoulder harness gave way, resulting in massive injuries to my wife and serious injuries to my 2 daughters which after surgery had to be redone on one of them.
The consumer experienced brake system failure. The consumer took the vehicle to the dealership. While slowing down to make a 90 degree turn there was no pedal pressure. This happened intermittently.
ABS operated poorly. When the brakes were applied vehicle did not come to a stop immediately. Vehicle moved about 50 feet before stopping after brakes were applied. Consumer took the vehicle to the dealer and no work was done. They charged the consumer, and kept the vehicle for an extended period. But when the consumer picked up the vehicle, the consumer was assured that the work was done. Then, consumer took the vehicle to Goodyear, and consumer was told that nothing was done to the vehicle. Ak the consumer stated the drivers seat belt did not retract and the passengers front door was hard to open from the outside.
My 2001 Ford Taurus shakes at highway speeds. Problem has been blamed on everything. Tires have been replaced and balanced, rotors have been replaced (for the 2nd time in this cars young life), and the brake pads have been replaced. I just want my car to stop shaking. Seems like we're playing eeny, meeny, miny, moe with my money and time. Still no resolution.
While driving anti- lock brake system failed when applied, almost causing an accident.contacted dealer. The left front door wobbles when opening, consumer states the trunk lid would open while driving, consumer states rear of vehicle bottoms out when there are at least five people in the vehicle, the speakers were giving a bad reception.
During a close proximity, panic stop attempt, the brake system cycled and a collision ensued. If the brake system had not cycled, the accident could have been avoided. This is the second occurrence to me in 2 different Ford vehicles in less than a year. In each case, I feel that the accident could have been avoided if the anti-skid system did not cycle at speed under 25-30 mph. I have contacted Ford about this and they seem to be uninterested. If it had been a child running into the roadway from between cars, in each instance, I would have run over them. Does anyone besides me see a problem here?
Pavement was a little bit wet, but the vehicle lost traction control totally and ran along the curb before can be stopped while making a right turn. The vehicle is equipped with traction control and ABS but did not seem to work well. On other (3~4) occasions in making turns, the tires appeared to spin too freely for seconds before traction regained.
Unsure about actual mileage or amount of property damage; brake pedal went to the floor when attempted to stop and crashed into the car in front which in turn crashed into another car; my insurance co. Field expert engineer opines that the crash caused the radiator to put a crimp in the brake line which is totally contrary to what happened. I swear under penalty of perjury that when I depressed the brake pedal it went to the floor and I hit the car in front of me.
On March 6, 2001, I purchased a 2001 Ford Taurus LX, from chino hills Ford, chino, California 91710. On April 6, 2001, the vehicle was taken to Ford West, artesia blvd., bellflower because the car would not go into park when the brakes were applied. The strange part is when I phoned the dealership and explained the problem, they gave me instructions on how to shift the gear as if it was part of my owner's manual. I got the impression that this was a very common problem for the Taurus vehicle. When the service deparment at Ford West pulled the information up on the car from the computer, it was revealed that the car's rear bumper had been replaced when it had 5 miles on it. (this was never disclosed to me). I picked up the car drove home and the brake switch went out again. This time I called chino hills Ford to have them replace the brake switch. I drove the car to chino hills on April 12, 2001, I was told by one of the service personnel that there were loose wires and I had no brake lights. All of this was assessed by him without taking the vehicle into the service area. Chino hills supplied me with a rental and said it would probably take a day to repair. I was under the impression that the dealership would check the car thoroughly since this problem has occured more than once in such a short time of purchasing the vehicle. When driving the car I could feel that the brakes were still not working properly, so I called the dealership only to feel as though they were not taking my concerns seriously. To make a long story short the brakes failed twice on the car. Two engineering companies investigated and found oil in the brake line. Now Ford does not want to compensate me with a new car and out of pocket expenses for a rental. A more detailed letter has been sent to Ford Motor Company, product claim department. I desperately need your help. Ford says the car is ready, but I fear for my fami ly's safety!!!!
A D V E R T I S E M E N T S
- Louisville, KY, USA