This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Approx. Mid-May 2008 noticed coolant smell in car and water on the passenger side floor inside 2001 Ford Taurus wagon. Within a couple of weeks, ac blower motor only worked on high. Took to sherwood Ford in salisbury, md end of May 2008 for repair. They replaced resistors to blower motor and stated problem was due to corrosion from water damage from leak in windshield/cowl. Blower worked fine until August 18, 2008 started working only on high again. Took back to sherwood Ford 8-25-08, they are currently replacing resistors again and state that blower motor should be replaced too because it is not working up to par due to water damage. Internet search of Ford Taurus cowl leak reveals many other people owning Ford Taurus/Mercury Sable have the same problem and Ford will not issue recall. I cannot afford to replace the blower, if it goes out altogether then a dangerous situation could develop due to inability to clear the windshield of fog, etc. Referencing complaint numbers 10184014, 10189897, 10195320, 10205290. Called Ford Motor Company customer relationship center on 8-25-08 and was told there is nothing they can do to help with repairs for this known defect.
My son advised me to send this to you. Our 2001 Ford Taurus was in our garage when our garage caught fire and burned in February. There didn't seem to be any reason for the garage to burn. I was advised to let you know that the case was in the garage when the garage started to burn. We have pictures.
Have complained to dealer/Ford Motor Company re: Foul odor when heat is running. Was told that I probably had a high sensitivity to allergies. Complained about having to replace breaks at 15,000 miles. Had to replace oil gasket pan twice within the same year. Dealership did not find this unusual. Car accelerates without warning sometimes. The motor is making a rushing noise. Was told that this was the normal sound of the motor although it did not start until six months down the road. Had to take car back to replace back/warped windshield after having it one day. Dealership will not even allow me to trade vehicle and does not acknowledge fact that too many things have gone wrong in too short a period of time. Purchased vehicle in 2002.
- Winston-Salem, NC, USA
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- Delmar, DE, USA