This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Loud noise on Ford 2000 Taurus from the rear. Dealer said driver rear coil spring failed and rubbed tire to the point it was unsafe. Replaced both rear coils and tires as a precaution.
As I went to start my 2000 Ford Taurus SE I started the car put the car in drive and heard a loud popping noise, my rear coil spring had fractured and punctured and sliced and destroyed the rear tire, I am in the process of getting the vehicle repaired at a Ford dealer, there have been 100's of the same incident and this should be Ford's liability to replace the rear springs and liable for new tire.
I heard a rather loud snap in the right rear of my 2004 Taurus. The right rear suspension spring broke causing the broken part of the spring to lodge against the right rear tire causing it to cut the tire badly enough that it had to be replaced. Car was taken to repair shop and diagnosed and repaired. This is the second spring to break on this car. The other one was the right front spring. It broke, if I remember, in may of 2004.
- Bloomington, IL, USA
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While inspecting the brakes on our 2000 Taurus, our mechanic was surprised to find that both rear coil springs were broken. It is troubling because he has over 30 years experience and never saw that before. They are being replaced.
My 2000 Ford Taurus VIN [xxx] has already had the front springs replaced 3 times with the last two falling in under the mandatory recall. On September 23, 2005 I took it into the dealer again because of a clunking noise and vibration at higher speeds. I was informed that the rear right spring has now broken and needed to be replaced as well. I heard on the news about your current investigation into Ford's rear springs NHTSA action # PE05054 and thought I should let you know about my occurrence. Updated 07/18/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
Rear coil spring broke on my 2000 Ford Taurus and punctured passenger side rear tire. I was going about 15 mph since the traffic was backed up, otherwise if I would have been going faster, I could have been killed. I had to drive to nearest open tire dealer for new tire and new springs. Ford would not help me since I didn't get it fixed at a Ford dealer (but they were all closed when this happened (around 6:30 pm). I contacted the Ford dealer and gave them all my receipts, but they won't do anything.
I was driving to a nearby gas station for gas and heard the flat tire on the rear passengers side. Since only a block from teh station which had air I drove there in hopes of putting air in the tire to get to somewhere to repair or replace the tire. That did not work. After 2 1/2 hours of waiting for someone to come from aaa to change the tire. I was told I had a broken spring and he refused to put the spare on. I waited and 2 hours for a tow truck to have it towed to my garage. On inspection, it was found that the tire had been worn down by the broken spring and punctured a hole in it. Both rear springs and tires are replaced. I contacted Ford and they said that I need to have it towed and diagnosed by a Ford dealer at my expense, before they would decide if they would pay for the repairs. If not I would be responsible to pay all costs. Both springs are repaired due to a fear that this may occur on the other side at a high rate of speed and kill me or someone else. I intend to seek reimbursement from Ford, but have been told that unless it is recalled I will most likely not get reimbursed.
About 100' from my house, I experienced a loud explosion. I got out and saw the tire was flat and had spare tire put onto car. Could not find any punctures in the tire. Took to tire store. Person in store told us the driver's rear spring was broken and that it sliced the tire. Had the vehicle towed to Ford dealer.
While pulling into the garage driver's side rear spring broke. Dealer was notified. The consumer saw the spring cutting into the tire. The consumer received a recall three months later.
Vehicle would make a clanking sound when running over a bump. Consumer inspected the vehicle and noticed driver side rear springs broke. Consumer was concerned that he received a recall on the front shocks, but not on the rear shocks. The dealer was notified. The rear spring and struts were replaced.
A D V E R T I S E M E N T S
- Webster, NY, USA