This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Ford Taurus. The contact stated while driving at low speeds he heard a loud clanging noise. He then took the vehicle to an independent mechanic who advised him that the drivers side front coil spring had fractured. The vehicle was not repaired. The manufacturer was contacted and offered no assistance. The failure and current mileage was approximately 113,000.
The contact owns a 2000 Ford Taurus. The contact stated that the front passenger side coil spring fractured. The contact also stated that the vehicle was previously repaired under the recall associated with NHTSA campaign id number: 04V332000 (component: Suspension:front:springs:coil springs). In addition, the contact stated that the remedy acted only as a band aid since the manufacture decided to add shields to protect the tires from being punctured instead of replacing the coil spring. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure, but offered no assistance. The vehicle was not repaired. The failure and current mileages were 124,245.
The contact owns 2000 Ford Taurus with 86000 miles. The contact stated during routine maintenance, the mechanic stated the drivers side coil spring failed. The manufacturer stated the vehicle was no longer covered by the extended warranty that was offered for this repair. The vehicle was not repaired.
I have a 2000 Ford Taurus wagon that my spring snapped and sitting on top of my tire. Read that there was a recall, however it is saying it would have had to happen before 2005. I feel it should still be covered by Ford and I am a single mother of 3 and my income is limited. Paying between $600 and $1500 to have repaired is not available to me.
- River Rouge, MI, USA
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Right front spring broke on 2000 Ford Taurus while traveling at 25mph. Small dip in road caused spring to break and strut to be damaged. Luckily the tire did not blow due to the low speed and able to immediately stop.. car had to be towed and both springs and struts replaced. Car is driven in Iowa. Car had 100,500 miles at time of breakage.
My 2000 Ford Taurus rear spring broke yesterday. The tire was punctured and destroyed the tire. I can't believe there is no recall on these springs based upon the number of consumers who have had this same issue. Not only was I about to take this on the interstate which could of caused a major crash, it would of also put my family at risk. Ford needs to be held accountable for this problem that is wide spread among 2000-2003 Ford Taurus and Sable models.
I just bought a used 2000 Ford Taurus....I was wondering why my tires were screeching every time I drove, my tires bald badly within a week or two...took it to a mechanic he told me that the right lower control line was bent and that's why I really cant drive anywhere. I am very concerned about my car I need a vehicle to work and see my daughter...
I have a 2000 Ford Taurus that has had 2 right front coils springs break within a five year period. Both incidents resulted in a torn side wall on the tire.
I am writing to you about my 2000 Ford Taurus ses. I was driving it out of a parking lot when a heard a loud crack and noises from the front end of my car became loud. I got out of the car and found my front left coil spring broken. Luckily, I had put the protective shield on my car, so spring breaking did not cause an accident or a flattened tire. The car was taken to the local Ford dealer to be repaired as the front coil spring could not be left broken. When the car was at the dealership, both front coils springs were replaced under the recall warranty, but then a problem happened that since my front struts were original, then would not go back in after the coils were replaced, which then I had to spend $200 to get new struts because of the coil springs breaking on the front on my car. Then I got the car back. I kept thinking something was not feeling correct about the way the car drove and looked. I soon discovered that both back springs had cracked and were now broken. The car was taken back to the dealership and I had to pay for the back coil springs to be replaced on my car. I find it interesting that the front ones are covered, but the back ones are not although they look the same are were the original with the car. Luckily none of the broken coils springs caused an accident, but it seems like an accident waiting to happen that 3 of 4 springs broke in just a few days. This really is concerning and makes me worried about the future of this car and its coils springs. Although they have all now been replaced, at not a cheap cost when I take into account paying for the front struts and new back springs it really added up and makes me wonder how many more cars like mine are out there that have broken springs or are just a moment away from cracking into pieces. I was lucky none of my tires were punctured and that I was not driving on a road with a high speed limit. This seems very dangerous to me.
Backing out of my garage at maybe 1 mph the front driver side coil spring broke puncturing the tire on my 2000 Taurus. I know there is a recall (although poorly worded) for that but there is no recall the rear coil springs and the driver side rear coil spring apparently broke before since there is rust at the fracture. I had a shop take care of the work and it looks like Ford may not be willing to pay for any of it. The service people at sheehy Ford in gaithersburg said they certainly will not pay for the rear springs and associated costs because there is no recall, yet it appears that the rear springs have the same problem (except the rear spring fracture did not puncture my tire). I do have both broken springs and photos if you need them for the investigation. Did your review and denial of rear spring failures consider that a fractured rear spring may hamper a sudden emergency maneuver causing damage or loss of control? the way the original recall notice is worded does not make it sound significant, only if you have sufficient corrosion, and I would never think just surface corrosion without significant pitting would cause a failure. If you look at my coil springs, they only have surface corrosion and I would not think that corrosion severe enough to cause a fracture. The service man at sheehy even admitted that the parts supplier used substandard material. He then said if they saw a crack during recall servicing they'd replace the coil, but if it's going to fracture due to corrosion, they'd never see a crack because it would then fail immediately. The dealer obviously can't be trusted with lines like that.
I was driving a normal day to work as I heard a loud noise from the front of my 2000 Ford Taurus, and after pulling over and removing the front passenger tire, discovered that the coil spring had snapped off at the base. Close to a 6 inch piece of the spring was protruding out of the strut housing that the spring sits in. I was lucky that this did not puncture the tire at 55 mph. As this piece of sharp steal was rapped around my strut I could not remove it with my hand, I had to cut the broken section of spring in half with a cutting wheel, to make the car safe to drive. Went to get estimates, prices ranged from 450$ to 750$, for one strut assembly. I don't have that kind of money to replace the broken part. Thus broken spring remained on car. Then about two weeks later the exact same thing happened to the drivers side. So now I have 2 broken front coil springs. This is not a random event, I have researched this a little and it seems Ford says that it is due to rust that weakens the spring. B*****! I have seen thousands of old cars on the road with rust that ate through the entire body of the car, with rust covered springs, yet their springs do not break. I had a 79 Ford F150 that was a rust bucket, and its springs never broke after tons of abuse. I believe these broken springs are due to weak steal and poor design of the spring. And it seems that a lot of others on the web feel the same, and have had the same problem.
The contact owns a 2000 Ford Taurus. The contact heard a loud noise coming from the vehicle. She noticed that the driver's side front tire was flat. She attempted to replace the tire when she realized that the front suspension coil spring fractured and punctured a hole through the tire. A technician stated that the vehicle was not included in NHTSA campaign id number 04V-332; therefore, the contact would have to pay $760 to have the vehicle repaired. The vehicle has not been repaired. The failure and current mileages were 89,000.
I was notified of a recall on the front coil springs on my car by Ford Motor Company roughly 3-4 years ago. The recall was to replace springs that Ford feared would break. I responded to the recall and had a local Ford dealer replace the springs as per the recall. This past week, I took my car to a local repair shop for another issue and they informed me that the front springs on my car were broken. When I questioned Ford about the fact that apparently that defective parts were replaced with other defective parts, they said there was nothing they could do to assist me. According to the repair facility, nearly every Ford Taurus that comes to their facility has broken front coil springs.
On 7-29-08 I was coming off the freeway and was told I had a flat tire. I pulled into national tire and battery. The service department informed me that 3 springs were broken and that the rear passenger side spring tore through my tire deflating it. I'm lucky I wasn't killed doing 60 on the freeway. I called Ford and they won't pay for it. That's a defect that Ford should be held accountable for.
On 7-29-08 I was coming off the freeway and was told I had a flat tire. I pulled into national tire and battery. The service department informed me that 3 springs were broken and that the rear passenger side spring tore through my tire deflating it. I'm lucky I wasn't killed doing 60 on the freeway. I called Ford and they won't pay for it. That's a defect that Ford should be held accountable for.
Loud "clunking explosion" sound from rear and car handling was affected. Took it to dealer and found I had 3 broken coil springs-- 2 of which had been broken for a long time. One on the front, which was covered under recall and both back springs. Front spring was covered in recall, but from what I've found online just as many people have problems with the rear springs. Charged over $600 in repair to get 2 new rear springs installed, but still have rattling problems afterwards. Car is driven extremely lightly and the final breakage happened while backing out of my driveway at apx 5mph.
During a very cold snap, my wife started the car and hear a bang. I found the front coil spring had snapped and impaled the tire. It was an almost clean break, with a broken whisker of steel at the perimeter of the coil. Ford had offered to supply a shroud to protect tires of cars in "rust-prone " states, but this was no rust-through. It was clearly a case of bad steel. Others have had various luck with Ford, even covering the cost of new springs and installation. I was told no, the warranty had expired, and that I didn't have the shrouds installed. Where would I be then, except having a good tire and a broken spring that they still wouldn't cover?
Driver started engine and shifted to reverse at which time the left front tire blew out. Inspection revealed that the spring was broken and punctured the tire. Further inspection revealed that the right front spring was also broken but had not yet punctured the tire. While these tires had only been driven 10 miles per day for 12 months they had no tread on the inside while the rest of the tires had little wear. Both springs appear to have broken in the same spot.
On the morning of June 23rd, 2008. I proceeded to get into my automobile, I started the engine, put my things away while my engine warmed up and approximately while backing up 1 ft to leave; my front right coil spring broke into pieces and blew my tire out. I am lucky that this did not happen on a highway.
A D V E R T I S E M E N T S
- Wilmer, MN, USA