This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The consumer stated that when the vehicle was hit on the passenger side front center the air bags did not deploy. As a result the driver sustained a fractured sternal, ankle and metatarsol. The vehicle was totaled.
Consumer states that while driving at any speed the air bag light comes on and the air bag could be inoperative in the event of a vehicle accident. Dealer notified.
I was attempting a lane change at 75 mph the rear end of the car came around. I have noticed that the rear of the car slides very easily, I feel this is an engineering flaw. I was in a accident the airbags did not deploy and I was in the hospital. I have lost my car in a probable total loss. I feel that the rear of the car was engineered incorrectly. The rear of the car is too loose and loses traction on turns too easily. **dimsii IVOQ entry posted after 12/12/02 cut over to artemis**768219
I have owned my 2002 Ford Taurus for 32 months. During this time, I have hade the the brake pedal switch replaced twice, new rear struts, replaced airbag system. The car is now back at Ford to have a new transaxel installed. There have been more than $5,000 in repairs to this car which has just over 60,000 miles.
Consumer states that when the vehicle was hit at 35 mph in the front center of the vehicle the air bag did not deploy causing minor injuries to the consumer. Dealer notified.
- Texas City, TX, USA
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Windshield wipers willnot operate at all. Airbag light appears on the dashboard intermittently. Also, windows will go up and down without prior warning.
Air bag warning light illuminates and flashes on and off, indicating a malfunction within the system, consumer has contacted the dealer, the dealer determined that due to this malfunction air bags may not deploy upon impact.
The front air bag light has come on 5 different times since Jan 19,2001. The first 3 times the light was out by the time I got the car to the dealer and I was told that the air bag system had no memory and no information was available if the light was out. The fourth time the light came on by leaving the car in drive and the engine running I got the car to the dealer with the light still on. They stopped the engine and restarted it and the light went out. The story that day was that the system did have a memory and I made an appointment for 8 Jan to have it checked and fixed. I picked the car up on 08jan02 the light was out but I told them I could still hear a slight alternator ?? whine but they assured that couldn't be a problem.
On January 31, while I was driving the airbag warning light came on and stayed on frightening me seriously. I immediately pulled off the road, turned off the engine, and called Ford roadside assistance from my cellular telephone. I was advised to immediately take my car to the nearest authorized service center, that being burge Ford of santa monica. Roadside assistance offered to send a tow truck but said I should be okay to drive the short distance myself. As this occurred at the end of my lunch break, this caused me to return to work very late that afternoon. After two days on 2/2/01, burge Ford assured me the problem was fixed. I picked up the car and drove less than two miles from the service center. Again, the warning light came on. I immediately drove back to burge Ford. Burge Ford encouraged me to stay a few minutes, then 30 minutes etc. To see if the mechanic could fix the problem while I waited. Eventually, they offered to provide me with a free rental car as it was now late afternoon on Friday and my car would have to stay over the weekend. Again, I had to miss a work. Against my wishes, they did not write a new repair order for 2/2/01 but re-opened the prior order. In addition, having earlier asked for my copy of my closing service invoice for the 1/31/01 service, they refused to return the copy to me so that I had no proof that they had closed out the original service order. Upon the next occurrence, I switched to galpin FordS service whom I found to be more ethical. I brought the car into galpin for the same recurring problem on 2/8/01, 3/6/01, 5/16/01, and 11/16/01. Each time I brought the car into galpin, I had to pay for a rental as one was not provided to me free of charge. On May 17, 2001 and on December 3, 2001 I wrote to Ford Motor Company about the recurring problem.
SRS light stays illuminated while driving. Manufacturer has notified consumer that new parts will be avalbale later this year. Dealer has inspected vehicle.
Vehicle was parked in the garage. Driver noticed that the air bag light was on May 24, 2001. Driver called Ford dealer. They said it was a faulty sensor and to bring it in. The vehicle was left in the garage. On May 26 driver's son noticed that the air bag had deployed. Took vehicle to hillard's Ford tlephopne number 817-370-5200. On June 1 the service desk at the dealer called and said they were contacting Ford to have someone check it out. On June 4, 2001 Ford said that the control module indicated that there had been a crash. The head of serivce at hillard's said they could not find any damage to the vehicle that would have caused deployment of the air bag. He said that he couldn't fix it withoug Ford's approval. Hillard's manager said he suspected a faulty sensor. Progressive insurance said there was no damage to the car and that it was an internal Ford problem and they would not pay the claim. On June 19th the serivce manage at hillard called and said the owner would need to sign a release to remove the control module so they could send it to Ford for an evaluation. He said Ford would pay if they were at fault. Progressive insurance said they would not pay under any circumstances.
I have had car back four time. The air bag light comes on and won't go out. The dealer the last time put a new moduel on said that was the problem. The light just came on again I bought the car for the air bag system how safe is it"?" I want a new car.
Within days of purchasing vehicle the air bag light would come on while driving and stay on until the engine was turned off, the vehicle was taken to the dealer on 6 occasions and several components were replaced but the problem still exist. Nlm
Within days of purchasing vehicle the air bag light would come on while driving and stay on until the engine was turned off, the vehicle was taken to the dealer on 6 occasions and several components were replaced but the problem still exist. Nlm
Airbag initially displayed a failure code at 460 miles and the dealer replaced the monitor assembly. The airbag has now again reported a failure code (45). The dealer examined the vehicle and found that the internal computer showed 2 failures with codes U2017 and U2018. They did not repair the problem. Ford Motor Company had provided the dealership with the following advisory: Intermittent air bag light dtc U2017/U2018 some 2000/2001 Taurus/Sable equipped with side air seat bags may exhibit an intermittent air bag lamp on with diagnostic trouble codes (dtc) U2017 and/or U2018 (side crash sensor communications error) stored in memory. Engineering is investigating and plans to release a service procedure mid-first quarter 2001. Please clear codes and release vehicle at this time. If dtc codes are key on engine run or hard fault, perform workshop manual pinpoint tests and service as necessary. The dealer would not assure me that the airbag would function if required or that it would not inflate at an inappropriate time.
The airbag warning light came on. Fords owners manual said the bag would malfunction and possibly deploy. Take the vehicle to the dealer asap. This vehicle has been in the dealers possion since 10/19/00 and I am told that the defective part is on national backorder. How can this be acceptable? I use this vehicle in my work and depend on it. It's been 5 working days & a weekend and it appears that it will be next week before (no promise) the part arrives. What can you do" I do not expect you to get this auto fixed for me however, being of importance of safty, replacement parts for an item should not be tolorated for any reason! is this a common problem with Ford" your consideration will be appreciated.
I purchased a 2000 model Ford Taurus LX from marietta Ford on 7/10/2000. The VIN # is [xxx]. on 7/27 my wife was involved in a collision while driving this vehicle. Upon investigation and repair the airbag sensors failed, causing the airbags to not deploy. The traction control system malfunctioned, causing the brakes and wheels to lock and making the vehicle unable to stop to avoid a collision. Ford has failed to take responsibility despite repeated attempts to contact them and forwarding them all the appropriate information. In light of the recent spate of defects reported from Ford, it appears they now have an additional issue. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
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- Wichita, KS, USA