This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In 2005 I had recall service done on the car. Among other things, they replaced the brake light switch. On March 21, 2007, the switch failed again at which point I brought it in for service and was notified that the service for the brake light switch was out of warranty. Is the dealer required to replace it again at no charge since it was a recall item to begin with?
: the contact stated the vehicle could not be shifted out of park and the brake lights were on constantly when the engine was running. A NHTSA recall, # 04V106000 was performed on the vehicle concerning the brake light switch; however, the recall did not remedy the problem. The dealership would not offer a second repair without charge under the recall.
: the contact states there is a NHTSA recall campaign 04V106000 concerning the brake light switch. The brake lights illuminated when the brakes were depressed but intermittently darkened. The switch was replaced twice by the dealer, and the brake lights still did not work properly. The dealership refused to make any additional repairs to the vehicle since the recall work has been performed twice. The failure occurred every time the vehicle was driven.
Second request for reimbursement for safety recall repairs involving 2000 Taurus. The gear would not move out of park, the consumer had to put a high effort into taking the vehicle out of reverse. There was a concern with the brake light switch. The consumer requested reimbursement for repairs.
Complaint regarding having to pay for something that has been recalled. The vehicle brake light switch failed prior to recall notification. The consumer had an extended warranty therefore only had to pay a $50 deductible for the repair. The consumer call the manufacturer and requested reimbursement but was denied.
- Emerald Isle, NC, USA
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The cruise control failed to disengage when the brake pedal was applied. The consumer had to turn the cruise control lever to disengage the system. This occurred two days after the brake light switch recall 04V106000 repairs were performed. This was the first time that vehicle was driven since recall repairs were done. This caused the consumer to become very close to slower moving traffic before the consumer realized what occurred. The consumer stated that the recall was originally done carelessly.
Rear brake lights and brake pedal shift interlock inoperable caused by failure of break pedal switch. Wiring connector assembly also replaced due to melting of wires when switch failed. Could have caused fire if not corrected promptly. Dealer not surprised, stated this is a common problem with Taurus and keeps extra brake light switches in stock. This is not an adjustable pedal model that was previously recalled. Brake pedal light switches are defective on non-adjustable pedals.
Consumer complained about a brake light problem. This problem was originally repaired in April, 2003. However, the replacement switch was defective, and brake lights would not go off.
Brake light switch assembly has failed three times in 53,000 miles on my 2000 Ford Taurus. It was replaced under recall in 2001, I paid to replace it in 2002 and 2003 as the dealership says the reapair can only be covered under the recall one time. When it fails, the lights either stay on and drain the battery or they won't come on at all making it impossible to shift out of park. Either way, it creates an extreme hazard as traffic behind you does not know if you are stopping or not. Ford's recall was estimated to affect about 179,000 vehicles. If each needs a $17.47 switch each years as mine has and those vehicles stay in service for ten years, that is a tidy 30 million dollar profit for Ford. Let's just hope no one dies as a result. Ford's consumer phone line and dealership were of no help. I have sent a formal letter to Ford's customer relationship center, but hold out little hope.
Poor design on brake light switch on brake pedal. The wires that connect to the brake indicator switch are mounted on the front end of the brake pedal. They are positioned 3-4 inches above foot level, a location where the wires are vulnerable to being sheared off with an errant foot. Additionally, the wire coming from the wire loom is too short, leading to strain on the wire. The result is the wire disconnects and you lose the brake lights. In our case, the wire held on only by the insulation and would connect when the brake was lightly applied (allowing you to shift out of park), but would fail when the brake was fully depressed.
I have a 2000 Ford Taurus with adjustable pedals. The car was serviced per the instructions associated with recall campaign 01V078000. Shortly after this repair, the brake switch was contaminated with grease causing the brake lamp switch to be stuck in the closed position disabling the cruise control and causing the stop lamps to stay on. The car was repaired under warranty. A little over one year later, the same problem occurred and was again fixed under the extended warranty. In essence, the problem which was supposed to be addressed in recall campaign 01V078000 apparently was not adequately addressed as the problem as reoccurred not once but twice since the repairs associated with the original recall.
Vehicle type: Ford Taurus 2000 problem: Brake light stays on, which is dangerous. Previous history: The problem was fixed last year under a recall (NHTSA campaign id number: 01V078000), but has reoccured now.
The brake lamp switch was replaced on this car under a "safety recall" by Ford Motor Company. They stated that the switch may fail, and could cause the brake lamps to stay lit, or not come on at all. This was done at around 15,000 miles. At 39,000 miles the switch has failed again. The brake lamps will not come on, I cannot move the gear selector out of "park", and the cruise control will not disable when you press the brake pedal. This is an obvious safety hazard, and Ford has attempted to correct the problem by replacing the switch, but, unfortunately, the replacement switches are also defective. The defect obviously causes several safety hazards and serious risk of an accident. The worst part is, my dealer has informed me that the recall has already been performed, and I will have to pay to have the recall work done again. Ford motor customer service confirmed this during phone conversations with them. This concerns me because you cannot say you have fixed a defect if the defect keeps occurring over and over again. They are responsible for fixing the problem, which they have not done. I have also had a wiper motor cover replaced on this car under recall. This was due to a risk of fire. Does this mean that I still have a risk of fire" they told me the recall fixed the brake light problem, but it did not. Could it be that my wiper motor may still cause a fire, but it is ok, Ford has already fixed it, so they are not responsible" this is very poor judgment. I hope the NHTSA will compel Ford motor to find a permanent fix for this problem, and reimburse those that have paid for this repair out of their own pockets.
While in motion consumer tried to stop the vehicle by braking, the engine started to race. The harder consumer pressed the faster the engine raced. A recall notice was sent to consumer. (02V266) also, recall number 01V078 was sent to consumer about a stop lamp switch failure. Consumer had a previous encounter with this failure before the recall was sent.
Brake lamp switch replaced on recall April 2001. On 3/8/2002 went into garage and found brake lights stuck on, car had dead battery. Had car towed to av Ford had to pay for new battery, diagnostic, and new switch. Concerned that the recall replacement switch was defective causing failure. Contacted Ford with concerns, requesting a partial reimbursment of the $250. Was told switch out of warranty. I am concerned that the same thing will happen again since this is an obvious defect.
Consumer was still having a problems with brake lights. At one point she was told that wires were burned out that lead to brake switch. Also, having problems rear window on driver side.
Defective part (brake light switch) replaced once undr recall. 2nd replacement brake light switch lasted only about nine months, same as first one, and Ford won't pay for replacement, even though 1st defective part was obviously replaced with another defective part. Obvious safety issue and replacement parts under recall shouldn't be as bad as they part they replaced.
A D V E R T I S E M E N T S
- Jacksonville, FL, USA