This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
First of all your one-size-fits all approach with form-hell sucks!!! now for the Ford problem. The brake rotors warp in 10K to 18 K miles of driving!!! Ford's engineering sucks!!! Ford will not allow the consumer to speak to the factory rep. Ford thinks rotors are a maintenance item. Ford is wrong!!! Ford undersized the brake system. They did not slect the proper material for the brake pad material and for the rotors!!! the rotors should have been made of titainum to prevent warping. My car did not crash buy I could not trust the brakes. I had to leave lots of room between me and the car ahead. The warped rotors caused the steering wheel to jump and twist during braking. This made the car unsafe. I never heard the warning sound that tells you that your brake pads had gotten to end of life. The rotors always warped before the brake pads wore out!!! I don't own this car any longer. I traded it in on a Honda.
This vehicle has a reccurring problem with the front brakes. The dealer replaced the front brake pads and rotors 6 times under warranty and I have replaced them 6 more times since the warranty ended. The problem has not been fixed. I have contacted the dealer numerous times. They simply say "it needs a brake job" for $300 when that is obviously not the problem. The brakes vibrate excessively when slowing down from almost any speed and emergency braking is compromised resulting in extremly long distances to come to a stop.
Foul odor in psgr compartment after eng gets hot (20 min); retd to dlr 3X, dlr=no prob found;brakes=pulsate, turned rotors;intermittent washer spray when wipers on(washer fluid not activated) =turn signal sw rplcd;broken mo mount found, dlr replcd; sway bar brkn, dlr replcd; dlr bought vehl back due to odor problem-slsman & uv mgr were wonderful, serv dept =depends on tech involved; bought 2000 tau ses fr bd Ford.
- Cockeysville, MD, USA
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When pulling into the driveway and upon applying brakes consumer heard a scraping noise coming from brakes. Consumer has contacted dealer. Dealer has replaced ABS brakes/ rotors and pads were cleaned. Problem still occurred, causing problems with steering wheel shaking.
When driving 35 mph or above and lightly applying brakes steering wheel will shake to left and to right. Consumer repaced tires, but did not solve defect.
At 19000 miles both front rotors were out of round, causing vehicle to vibrate when brakes were applied. Dealer notified, and replacd both front rotors and pads at 20,000 miles.
After purchasing heard grinding and shaking in steering column when brakes are applied. Took to dealer, and they replaced front rotors and pads in may and in September. Consumer had same problem, brakes were failing, and it was hard to stop vehicle. In October, brakes and rotors were replaced again. On October 3rd brake light was coming on so dealer replaced master brake cylinder.
When driving above 40 miles and needing to stop the steering wheel shakes, above 60 you need two hands to control the steering wheel. Bought the car in the first time and the rotors were resurfaced but within 2 months I had to return for the same problem and found out the rotors and pads were scrape. The rotors had warped. Of course I had to pay for all of this because I was told that it was a wearable item, what I could not understand was I was still under my 3yr/36,000 mile warranty. Ford has been contacted in regards to this matter but I have not heard from them as of yet. I have owned Ford vehicles for over 15 years and have not had this problem at least for a car thats a little over a year old. It has gotten to the point that I am neverous to get in the car wondering what will happen next. Which as I am talking the car is going in again because when driving above 65 mph the car vibants and I was told I might have a bad tire with a belt shift, they are keeping it for a couple days to test it!!!!!
Car has had shake in steering wheel since the test drive; was told that it was due to car sitting on the lot and that turning the rotors would fix the problem. The shake returned shortly after purchase and has continued to be a problem since. It starts as a sublte vibration in the steering wheel and becomes a violent shake as the problem progressively gets worse. The rotors have been turned, replaced 2X, drums replaced, wheel cylinders replaced. We asked them the last time to also check proportioning valve, they said they would but didn't. it has had a total of 4 repairs for this problem, including them turning T he rotors before purchase. We sent a certified letter to Ford just before the last repair. They replied with the statement that a regional office or the service manager from the dealership would contact us, and if not we were to contact the dealership. No one contacted us, and we've been in contact with the dealership for 10months with no success. The salesperson has told us she'll speak to her general manager. The certified letter was recieved by Ford on 6/16/00, the last repair was done on 6/24/00, and the shake returned on 7/7/00. We have also had a big problem with them getting parts to do repairs, with it taking weeks. Also were told in the winter to wait until spring for T he repair, that the problem might just be caused by sand and salt, which it wasn't.
When brakes are applied front end begins to vibrate excessively. Also, steering column shakes. Rotors and pads have been replaced twice by dealer. Repairs did not work, owner had to go to an independent mechanic to fix problem.
A D V E R T I S E M E N T S
- West Covina, CA, USA