This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 96 Ford Taurus (VIN [xxx]) I have had to have the heater core replaced 3 times in this car since I have had it, the most recent times being 6 months apart. This is a very costly repair (labor is 675.00) I called Ford to complain and was told no recalls and no problems with this. I found out today that there has been problems with the heater core and a tsb had been released about it. I think Ford should have to refund me the money I have spent on having it fixed and have it fixed according to the tsb also! I have had lots of problems with my car since I bought it and all of them seem to have some type of tsb out about them, why is Ford not responsible for fixing these known problems?? information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While driving engine gaskets blewout, causing vehicle to stall. Consumer has had number safety problems with vehicle since purchase. Has had to replace heater core/ radiator and thermostat.
The consumer turned on the heater and defroster and cold air along with a mist that filled the inside of the vehicle and covered the windshield. The consumer had to use paper napkins to clear the windows. The heater core is an existing problem that reoccurs every 3 months since April 2001. The dealer was notified. Nlm coolant leak. Dealer replaced heater core 5 times. Right rear window inoperative. Dealer replaced right rear window motor. Switch on air conditioner control head falls off. Dealer rpelaced cracked center control knob. Sunglass compartment in center console lid broke off. Console compartment door, hinge pins and spring replaced. Squeak noise under hood. Replaced belt tensioner and idler pulley.
Heater core broke or ruptured and antifreeze came out of the vents inside the vehicle. It put a greasy film on windows like fog or steam. Heater will not work. Contacted dealer, and dealer couldn't continue to fix vehicle becaus E warranty has run out.
I brought my car to my local mechanic when I noticed antifreeze leaking from the car in my driveway. Due to complete corrosion of coolant system, this resulted in the replacement of freeze plugs, water pump, radiator, head gaskets, thermostat and heater core. I will have to bring it back in April for another radiator flushing. I later learned from a radio talk show that there had been a recall on the coolant system for this auto. When I contacted Ford, they told me there was an owner notification sent, but I never received it and it expired August 1999. Ford or the dealer refuse to do anything so I don't know if the recall has been fixed by my repairs or not and will this happen again. Ford has also refused to reimburse me for any of the costs. I would appreciate any assistance
- Hillsdale, NJ, USA
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The problems with my Taurus dates back to a recall concerning the cooling system in 1997. Since then, I've continued to experience premature problems with varying parts of the cooling system including a failed thermostat, heater core, gasket, and radiator. I've contacted Ford, and they refuse to offer any additional assistance.
The major problem was engine overheating, brown coolant, loss of heater. Ford repeated flushed out the heater core, replaced the coollant, flushed out engine, radiator. After about a year of this they finally had to replace the engine with another engine, a rebuilt one of course. They continued to have to flush out the brown coolant. Now the heater does not work again. They say that since my warranty is up I must pay for the heater core even though they knew it was going bad and that they had two recalls on brown coolant problems. They say they have not had any problems with engines if they performed the recall. They should have replaced the heater core according to the recall notice 98-B23 and 98B23-S1 but did not. They replaced the steering rack three times to get rid of the noise when turning. Then they replaced the spindles which the ends should have been sealed at the factory but were not. They ground down the rotors several times to keep the car from vibrating and replaced them once. They replaced the door lock which wouldn't allow you to open the car on the drivers side and then replaced the hood latch so you could get under the hood. They have replaced the ac knob twice since the plastic inside keeps breaking. This car has been a piece of junk since I got it and continues to have problems especially with the coolent and the heater system.
A D V E R T I S E M E N T S
- Greenville, SC, USA