This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought a rack from a company called Carid.com. It was a Torxe Model 40-1001620 Adjustable Truck Bed Carrier With Bend Mount Kayak Surf Canoe 2-Bar. https://www.carid.com/torxe/adjustable-truck-bed-carrier-rack-mpn-40-1001620.html It came with about 60 undecipherable parts with no instructions. I asked the company for instructions and they were non-responsive for a week. Called them again. Some photos came, but it still did not explain how to put it together. Many of the pieces did not seem to fit where they logically looked like they would. I am a licensed architect with over 30 years of experience, and I would not even attempt to put this together without instructions, as it would potentially pose a safety hazard running down the road. The company is now stating I cannot return the product. Just thought I would let you know. It appears this is not a DOT safe product, as one would expect some instructions to come with it in order to insure it is properly assembled.
- Antelope, CA, USA
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- Antelope, CA, USA