I recently purchased a Ford XLT Ranger from Dearborn Motors in Alabang (June 30, 2016).
A week after (July 19, 2016), I noticed that the left front fender had some discoloration (I purchased a white unit). This got me and my wife all upset as this is the SECOND issue that we discovered in a span of 2 weeks. I brought the vehicle back in again to the dealership and was informed that they needed to “study†the issue. I also informed them that I am no longer happy with my purchase and that I expect that they would change the unit - NO MORE, NO LESS.
Today, July 28, at 8:30 am, I met with the managers of Dearborn Motors to see what the solution to this issue is. Unfortunately, they informed me that the only recourse for them, as directed by Ford Philippines, is to paint the faded fender, and extend the warranty for one year.
I have been terribly inconvenienced by this issue. Aside from this, I wasn’t even offered a service unit while my brand new unit is being looked into (kahit bulok). I don't think these folks really know what the implications are in a customer-centric world as well as the impact of social media. I've been in the services industry for quite some time and I know the feeling of bending over backwards just to make your customers happy. Now I am left with no other choice but to go the legal route - hopefully, justice will be served. Please help me create a new mindset for the country wherein customers are protected by sharing this horrendous experience. ‪#‎consumerprotection‬ ‪#‎departmentoftradeandindustry‬ ‪#‎dti‬ Ford Philippines Dearborn Motors
A D V E R T I S E M E N T S
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I recently purchased a Ford XLT Ranger from Dearborn Motors in Alabang (June 30, 2016).
A week after (July 19, 2016), I noticed that the left front fender had some discoloration (I purchased a white unit). This got me and my wife all upset as this is the SECOND issue that we discovered in a span of 2 weeks. I brought the vehicle back in again to the dealership and was informed that they needed to “study†the issue. I also informed them that I am no longer happy with my purchase and that I expect that they would change the unit - NO MORE, NO LESS.
Today, July 28, at 8:30 am, I met with the managers of Dearborn Motors to see what the solution to this issue is. Unfortunately, they informed me that the only recourse for them, as directed by Ford Philippines, is to paint the faded fender, and extend the warranty for one year.
I have been terribly inconvenienced by this issue. Aside from this, I wasn’t even offered a service unit while my brand new unit is being looked into (kahit bulok). I don't think these folks really know what the implications are in a customer-centric world as well as the impact of social media. I've been in the services industry for quite some time and I know the feeling of bending over backwards just to make your customers happy. Now I am left with no other choice but to go the legal route - hopefully, justice will be served. Please help me create a new mindset for the country wherein customers are protected by sharing this horrendous experience. ‪#‎consumerprotection‬ ‪#‎departmentoftradeandindustry‬ ‪#‎dti‬ Ford Philippines Dearborn Motors
- disgustedcust, Muntinlupa, Philippines