I am writing this message to inform joe the auto driver about a situation I encountered. I own a 2001 Ford Ranger edge with 28000 miles. The manufactureS warranty ran out and the extended Ford warranty kicked in with zero deductible. the vehicle has been laboring or bucking when it would come to a stop. I brought the vehicle into red mccombs Ford of san antonio, Texas. They promised to have the repair done the next day. I received a call the next day that the repair was complete and I could pick up my vehicle. I gave my name to girl at service desk for the paperwork. She seemed to have a problem finding my paperwork. After spelling my name in english, spelling in phonetics (echo, delta, etc), and finally writing in a piece of paper she still could not find the paperwork. Then, she called service advisor who brought his paperwork and still could not find my paperwork. To make a long story short after forty minutes the paperwork was found on another pile right in front of the service girlS desk. She then presented me with a bill of $65 for the repair. I told him that I had an extended warranty with no deductible. She called the top service manger and he told me, that repair didnT involve a part change; I would have to pay a diagnosis fee. My patience had just been surpassed and I demanded to see the top gun at the dealership. I was taken into the office of charles hylton, service director who proceeded to explain the same story. At this point I was at my wits end and decided I would split the bill; however, this was the last time they were going to see me. He then trumped me and offered to pay the whole bill. I explained that this should have been offered at first. I feel they attempted to wear me down, so I could just pay the $65 and move on by my business. I have no co-pay and they knew it! I wonder how many joe drivers have faced an issue like this.

- San Antonio, TX, USA

While vehicle was at dealer ship for service engine compartment caught on fire.

- Rochester, NY, USA