This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Caller had an engine fire. Caller's son was driving and smelled smoke, pulled over and called the fire department. The son said vehicle made a popping sound and he could not get away from it fast enough before it exploded. This happened without warning. Fire department came and there was a report filed. Dealer said she did not maintain the vehicle but the caller stated she maintained the vehicle. Dealer said this because she did not take it to a Ford dealer to have it maintained. The manufacturer offered no help. The fire department did not know how the fire started.
- Seattle, WA, USA
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- Seattle, WA, USA