This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2016 Ford Mustang V6 convertible with 75,000 miles. I went into the gas station for 3 minutes, came out and car would crank but not turn over. Car needed to be towed to auto mechanic. Turns out the fuel pump was garbage. The car is only 4 years old. Ridiculous. Also, around 40,000 miles, it started to sound like I was driving a covered wagon, as every bump in the road made the car sound as if it was going to fall apart. The mechanic tells me 3 of the 4 control arms (suspension) are completely shot. Again, ridiculous. Junk car. I've had dozens of cars and many with well over 120,000 miles and never once have I dealt with a fuel pump nor control arms. Again, the car is only 4 years old. All parts for these 2 fixes have been on back order for a month. I must not be the only one dealing with these 2 issues. This needs to be a recall!
All upper and lower control arms have had to be replaced on front of car due to squeaking and popping noises coming from them. Also heated and cooled seats went out due to plug shorting out.
I have had two collision in my vehicle and the air bags did not deploy either time. Both were at a rate of speed approximately 50 mph. One was a rear end collision that was on the drivers side rear. The other was to the driver side wheel and light area. The rear collision I was in motion about 10 mph and was struck at approx. 50 mph. The frontal collision I was traveling about 40 mph and was struck moving at approx. 40-50 mph. This complaint is in regards to the frontal collision. I have photos but cannot get them to upload but provide them for further investigation.
I was driving my 2016 Mustang GT base model down a straight road with the traction control "on" and the car randomly locked all of the wheels and turned sideways into oncoming traffic and only stopping when I hit a curb. While sliding there was no throttle or brake control because the traction system locked all four wheels. I went to the Ford dealer previous to this instance to complain that the front suspension was noisy and the vehicle was hard to control on certain road surfaces and it felt very unsafe. After giving them this information they scheduled me for an appointment a week later and let me drive off. Subsequent to say, the vehicle totally lost control 3 days before the appointment. Road surface was dry, it was sunny 94 degrees and I was traveling at 40mph on a straight road and my vehicle has 26K miles. The noise and control issue was miniscule but existent on the vehicle at 14K miles and only kept getting worse. I notified the dealer of the possibility of a safety issue because of the circumstances and they were very defensive and more concerned about charging me for the damages that resulted from the vehicle malfunction. I requested that the computer logs be preserved and sent to Ford as it may be a safety issue and I was told that they would charge me extra for that and that it would be quite expensive as to discourage me from reporting it. I retained a printout of my initial complaint that was documented at the dealer upon my initial visit. Vehicle is currently under factory warranty and is being diagnosed for the front suspension noise issue.
The contact owns a 2016 Ford Mustang. The contact stated that the front passenger side tie rod assembly failed while the driver turned at low speeds, and the vehicle abruptly vibrated and shook. The driver was able to pull the vehicle over onto the road shoulder. The contact placed the vehicle into reverse. While reversing, the front passenger side tire separated. The vehicle was towed to the dealer where it was diagnosed that the front passenger side lower tie rod assembly bolt failed. The bolt was not securely fastened and threaded the tie rod assembly, which caused the tire to separate. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 409.
A D V E R T I S E M E N T S
- Madison, WI, USA