This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Mustang. The contact stated that while driving approximately 75 MPH, the driver-??s side door latch mechanism malfunctioned, causing the door to unintendedly open. The contact stated that the failure had occurred on multiple occasions. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.
While on a road trip and driving aprx 70 MPH, the passenger door released to the secondary latch position and the "Passenger Door Ajar" light came on. After stopping and opening and closing (and locking) the door, the light went off. However, later it released again. The driver side door also released in the same manor. There were four occasions of this happening. After returning home, I did some research and found Ford's Customer Satisfaction Program 21N10 dated 12-15-2021, which states criteria in which my vehicle falls (Mustang, model year, assembly plant, build dates). I contacted my dealership and was told that my vehicle's VIN was not included in their "OASIS" VIN report, and that they would not honor the terms of the program.
The passenger door of my 2016 Mustang Convertible keeps opening to the secondary latch while driving. This has happened multiple times, always while driving at a high speed (70 mph+) on the interstate. It is very frightening to hear wind noise and see a "door ajar" warning on the dash while driving at a high speed, and then have to attempt to find a safe place to pull over to open & close the door so it's fully latched. I've found a recall notice on Ford's website. Both my local Ford dealership & Ford Motor Company's Customer Service have stated my VIN Number are not eligible for the program to have this repaired. I am experiencing the exact issue described: https://static.nhtsa.gov/odi/tsbs/2021/MC-10205726-0001.pdf
The locked doors are randomly unlatching when I hit a bump. It-??s happened several times on one side or the other and usually when I-??m driving at high speed on the freeway. My young daughter was in the front seat when it happened again and it was very scary as the door was barely closed. If she had her arm leaning on it, it would have opened completely. I-??ve had to rush into the emergency lane to close it again. These doors are locked when I start driving. I know there-??s a recall on the 2015 mustang but I didn-??t see one for the 2016. This is a convertible so I understand the doors are heavier and maybe this is a factor but it-??s dangerous and Ford has been anything but conscientious regarding public safety issues with these mustangs including the infamous bank 8 misfires with the engine. Many people have had this and are forced to buy new engines on vehicles with mileage as low as 60,000 miles. Mine has been recently doing this as well.
- Katy, TX, USA
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Many times, the passenger door has unlocked and opened while the vehicle was in motion. The door ajar light will come on and it happens without warning at various speeds. I am the original owner and the car has approximately 28,000 miles.
The vehicle is having the same issues as the 2015 and 2017 models. The passenger door will unlock and unlatch by itself while driving. Luckily the 4 times it has happened it has been while driving in a straight path and not going on a turn in which the door could fully open and cause an accident or someone or something to fall out of vehicle. In Looking at the 2015/2017 recalls, Ford is replacing the "Pawl spring tab" My vehicle thereby fails to comply with the requirements (FMVSS) 206, DOOR LOCKS AND DOOR RETENTION COMPONENTS. Unfortunately there are no recalls at the moment.
The driver side door unlatches and the alarm that the door is open comes on while driving 70 miles per hour on the freeway.this has happened four times in a 3 day span while traveling on a road trip. I took the vehicle to the dealer and they were unable to determine the problem and fix the issue.
While driving on the highway, the doors will pop open. This has happened a number of times randomly. Seems the drivers door pops open then a short time later the passenger door pops open. The times it has happened have been a couple hours into a trip at highway speed on relatively flat surfaces.
The contact owns a 2016 Ford Mustang. The contact stated while driving at speeds more than 80 mph, a message displayed on the instrument panel indicating that the driver's side and passenger's side doors were ajar. The contact stated wind could be heard entering the vehicle. The failure recurred on 4 times. The cause of the failure was not determined. Lamarque Ford located at 3101 williams blvd, kenner, la 70065, and the manufacturer were notified of the failure. The failure mileage was 30,000. The VIN was not available.
My driver side door has opened twice now while driving after being closed securely. I understand that the 2015 Mustang has a recall for the door latch. I am wondering if this is the same issue.
While driving my car, the passenger side door will open and I get a message saying "passenger door ajar". I have to immediately pull over to shut the door. This happens infrequently, but it is still dangerous to have a door that you think is locked open while driving down the highway. This has happened to me about 4 times since I got the car in November of 2019.
The contact owns a 2016 Ford Mustang. The contact stated that on several occasions while driving at various speeds, either the driver's or passenger's side doors unlatched and opened. The vehicle was not taken to be diagnosed nor repaired. Jerry's Ford located at 847 E market St, leesburg, va 20176 and the manufacturer were made aware of the failure but provided no assistance. The failure mileage was 55,000.
Traveling on the interstate at approximately 70 mph, twice in a 12 hour driving period my driver"S door unlatched and I got a ?drivers door ajar" warning on the dash and could see daylight around the rim of the door. Found these reference numbers online 20V177000 Ford ref #20S15.
While driving down the interstate in beaumont Texas at 70 mph the passenger side door just came unlatched. Then within 3 mins thre driver side door did the same thing! we opened the rest of the way N reclosed. But that's scary at 70mph!
Vehicle was on the highway going 70+ mph, passenger door suddenly came loose and started getting passenger door ajar lights and you could hear wind passing into the car. Thankfully the passenger was holding the door at the time so it did not fully open. Vehicle has been repaired.
The contact owns a 2016 Ford Mustang. While driving on the highway, the driver's door suddenly opened. The failure occurred after the door alarm sounded, indicating that the door was ajar. The contact was able to pull over and shut the door. The vehicle was taken to bill utter Ford (4901 S, N interstate 35, denton, tx 76210, (940) 321-7400) to be diagnosed, but no failure was found. The vehicle was not repaired. The manufacturer had not been contacted. The failure mileage was 50,000.
A D V E R T I S E M E N T S
- Mesa, AZ, USA