This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The 2015 Mustang has a known problem with door latches -- there a massive recall notice (16S30) however dealers told my VIN number doesn't qualify for the recall -- yet my door latch is broken and exhibits the same problem as those who do qualify. The door swings open unexpectedly -- this has occurred many times and is quite dangerous. Ford corporate customer service has been notified and I'm to obtain a formal quote for the repair and get back to them. One dealer said $550 parts and labor -- however the Ford service site say's its 1.3 hours and the part kit is approximately $70 I believe there has to be some legal course of action.
The door opened while the car was moving, the door appeared to be closed, there was no alert that there was a door opened, the car felt like everything was ok, but when I saw the alert on the dashboard that a door was opened, and I inmediatly could feel the sound of the wind coming inside the car, I took the car to a dealer they couldn't find anything and told me to just go home, then after a month and a half, the door opened again, I heard the window coming down as it is a convertible the window goes a little down so the door can open, then I saw the alert on the dashboard that a door was opened, I had to stop and close the door, in neither of these two ocassions the door opened fully, it was opened a bit, like when it's not 100% locked. The first time I was going on the highway at 80 mph aprox. The second time I was in a city street going at 40 mph aprox. Both times ot was the passenger door.
The contact owns a 2015 Ford Mustang. While driving 50 mph, the passenger side door opened without warning. The contact called a local dealer (banner Ford, 1973 N causeway blvd, mandeville, la 70471) and was informed that the vehicle was not included in any recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The VIN was unknown. The failure mileage was 42,000.
Received letter form Ford indicating that parts are available to repair my vehicle. Upon calling the dealer that did the first service, was informed that T hey didn't have the parts. They were also very nasty about the request. I called the dealer from where I purchased the car and was informed that I could only bring the car in for this on a weekday, requiring that I take a day off from work. Also very nasty about the request. The recall is NHTSA 16V-643.
- Ronkonkoma, NY, USA
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NHTSA recall number:16V643 recall date: September 2, 2016 manufacturer recall number: 16S30 it has been over 6 months since this recall was put in place and there still hasn't been a remedy for this faulty door latch. Is someone going to have to fall out of a moving car and die before they fix it?
2015 Mustang 2.3 liter. Purchased brand new from fairfield Ford in California. Mustang rear ended 2014 prius at highway speed. Severe accident. Steering wheel airbag failed to inflate in Mustang. Lower airbag in driver footwell inflated only. Driver seatbelt retractor is not locked potentially should be immobilized. Driver of Mustang suffered 2 broken ribs, 2 cracked ribs, and a cracked sternum. Her face also struck the steering wheel and caused her to become unconscious for a little while. Both vehicles towed from scene, Mustang driver did not realize her injuries and went to the hospital the following day. Complaints of chest pain, which is when X-rays were taken and the bodily injuries were determined.
The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair the contact was not experiencing a failure. VIN tool confirms parts not available. Updated 04/11/17 lj the consumer stated the vehicle was repaired. Updated 08/30/2017
Read about recall of side doors opening while driving in newspaper 2 mos ago and called Ford. Was lied to and told my vehicle was not one of the ones being recalled. Today got a recall notice from Ford in the mail. Why wasn't I told about this when I called them? Ford has failed to remedy this safety recall for my vehicle in a timely manner. ("Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall to the Agency in "February 2015". the ending date for reimbursement eligibility is October 31, 2016.) so, they waited 1 1/2 years knowing the problem but is giving people only 3 weeks for reimbursement--not acceptable. Then, the part will not be available until the second quarter of 2017!! (certainly not a timely remedy) so I have to drive around for at least 9 months will a potentially fatal safety issue. I had initially called Ford because I was contemplating a long car trip, which is mostly on highways. A door opening on its own when one is driving at 60-70 mph is not an option. Have had to cancel the trip as Ford will not give me a loaner for 9 months! P.S. the letter included a reference to go to www.safercar.gov reference NHTSA safety recall 16V-643. I tried it and your site stated "sorry, no results found for NHTSA safety recall 16V-643." Something is obviously not working at your end.
16S30 recall - my door latch closed while the door was open which prevented me from closing the door. After about an hour of messing with the driver side door latch I called a friend to bring tools to help. With tools I was able to force the latch back open so I could drive the car home. I have not opened the door since because I was made aware of the recall and the fact that Ford mo co has not provided a solution to the problem! I cannot even trade in the car due to the safety recall and the value of my car has decreased by $2000. I don't understand how a motor company can not be liable for a safety issue of such a serious nature and not be forced to recall the vehicles for repair or a buy back. Now the average american consumer is stuck with the problem because the regulating agencies are either working with Ford or otherwise showing leniency in this matter rather than requiring or mandating a solution be provided immediately...
The rubber lip located under the car on the splash shield came up flying last night in the middle of the night while I was driving on highway 287 to wichita falls. Completely unannounced, on a empty road, with no hazzards.
On July 4th, my 2015 Ford Mustang, had a break pedal issue, the pedal would lock and would not allow vehicle to stop. The fist time happen to me wile driving 55 mph and I was lucky because it was early in the morning on a not buy avenue so I was able to top the car with the hand break. However, in the process I was not able to stop at a red light. The tow the vehicle with 882 miles and returned to me with 882 miles. Service was horrible I had purchase the rental car option and the car was not provided to me until the day after the incident. In addition, they only conducted a visual point inspection and reprogrammed the PCM. I spoke to my case manager at Ford and they guarantee that they had resolve the problem and that it would not happen. Unfortunately on August 1st only a month later and at around 1500 miles, the break pedal locked and this time I was involve in an accident. Although I was driving only 35 mph, my vehicle suffer sever damages. I tow the vehicle to Ford and expected a rental car, but they told me that I would have to pay for the rental, which is stupid because my extended warranty should cover the expenses of the rental. I feel lucky that I had the accident at a low speed and I didn't have any injury to my self. However if it would been at a highway speed I could be death and possible many other, due to an issue that I had presented to Ford a month in advance. I hate Ford, I am scare to drive, and every time I hear a honk I panic. Today is a week since the accident and dealership has not even look at the car since they are still waiting on Ford instructions. The dealership excuse is that they need to drive the car to diagnose the issue, however the wheel and tire and the arm that help to give the direction of the car is damage and does not allow them to drive it. Now Ford wants to drive it!!
I failed to leave the car in 1st gear on an approximately 4% grade. I engaged the parking brake and left the vehicle. The vehicle remained parked in place for 20-30 minutes. Somewhere between 0 and 30 minutes later, the parking brake released and the vehicle rolled down the grade, causing damage to the vehicle and neighbor's property. I am an ex-braking engineer and have reproduced the defect multiple times well under the FMVSS 135 protocol limits of acceptable performance. I communicated this to Ford customer care and they wish for me to have body damage replaced through insurance.
A D V E R T I S E M E N T S
- Origgio, AE, USA