I contacted the selling dealer 2 weeks after I noticed the issue and was told that as this was a used vehicle, there was nothing they would do about it. I said there must be some sort of warranty on paint corrosion and was handed a paint pen and said they would cover that and that was it. So I drove home past another dealer and was told that this was an issue Ford has been dealing with for some time and the only way to fix it is to replace the hood on the car... so I contacted Ford the next day and was told that their corrosion warranty did not cover peeling paint and as it hasn't perforated the panel, and that I would have to absorb the cost - but it was noted that I called and complained about it.
Mind you, I can probably get another couple years out of it as it just looks like an orange peeled paint job we know ford is good at, but in Canada I am probably looking at 1500.00 for a new hood and having it painted the dreaded black. So with Fords, it is buyer beware and on a 4.5yr old car this should not happen... It also happened on my 2008 Escape with the paint peeling on the underside of the hood.
I purchased this car from a Ford dealership on June 6, 2019 and on June 8, 2019 I was back to the dealership with the paint issue as I could not figure it out and they told me that I was on my own as I supposedly did a Pre-Delivery Inspection on the car and as I didn't notice it they were unable to correct it. I called Ford on June 10, 2019 I talked to their customer rep for Canada and after I told HER what the issue was I was put on hold for 15 minutes, and when she came back she asked me if the problem had created any holes in the hood, I told her no just the paint was peeling off and there was a white corrosion. She asked me to wait on hold again and came back 10 minutes later and said that since the corrosion warranty was up I was on the hook for the repair and I said I thought that there was a 5 year paint warranty. She said there was but since the corrosion hasn't perforated the hood it was not their problem, and if I wanted it fixed, I was on my own.
The hood has corrosion all along the front of the hood and down both sides and they said just don't touch it and leave it alone. When talking to the body shop one said they would need to strip it down, prep it properly and re-spray it to the tune of 1500.00. I said I needed to think about it but when you spend almost $25,000 for a car you don't expect to be doing paint correction 4 days later. My '08 Escape was doing the same thing as the Mustang so this isn't an isolated issue.
Right after warranty expired I noticed paint bubbling(about an inch) at very front of hood over both head lights. I read where Ford went to a more aluminum based hood to make the car lighter and that for some vehicles the paint chips in this location, I have since noticed this on other mustangs from 2014 and before (but not all of them). Cheapens the looks of a very attractive looking car though fortunately it is not always easily noticed.
I can't believe Ford makes such beautiful cars with sh*tty paint jobs. I popped my hood the other day and found that the paint was missing from around the outer lip of the hood. I did some research and found out that my car had the deadly hood corrosion that all Fords are known for. Now there is nothing that I can do except to pay for another hood. This will be my first and last Ford. I knew I should have bought a Toyota, but I decided to stick with Ford instead, and now I'm regretting it.
Just purchased this mustang and three months later It was having paint problems. My son has a 2007 Mustang as well and lectured me about how Ford improperly painted these cars. Hard to believe that the issue hasn't been addressed in the newer model years. This will be my last ford at 37,900 miles the paintwork looks like garbage.
Do not understand how a car that was made in North Carolina and made the rest of its life in South Carolina can have rust? I have a 2011 Toyota van and a 2014 Ford Mustang. The van has had at least 4 recalls about doors and other things being wrong. However they sent out recalls to fix all of the problems. Ford denies any wrong doing. Which company would I rather do business with in the future? If Ford does not admit wrong doing in this then I will take my money and my Father-in law money when I am older and buy a Chevy truck, or any other product then Ford.
Please see the attach picture, and the funny thing is I have 3 more spots on the hood, and the truck is showing signs as well. This car is only 4 years old in April 2018, and in the South. If you do not believe me just type in Ford rust on hood and you will see plenty of people having the same problem. Some are on models newer than mine. The sad thing is I like to listen to the older generations talk about how they had a Mustang when they were younger and how much they enjoyed one. This is what encouraged me to purchase one.
2014 Mustang fl. car has never been driven in snow ice or salt, but it is showing corrosion and paint bubbling. But because it has 45000+mileage it is out of warranty and my claim was denied. Ford Motor Co is aware of the problem as there are other claims about paint on Aluminum hoods. They take the easy way out because most are out of warranty. Ford should step up and take care of the problem.
When I purchased the car in 2016 I thought it was "touch up" paint, until the summer of 2017 it flaked off. That's when I discovered there were other spots along the edge that were bubbled. When I took it to the dealer they thought it would be covered but because it was over 36k miles Ford denied the claim.
Noticed the corrosion a couple months after the warranty ran out (36 months). I took it to Ford and they went through the process of taking pics and submitting to their protocol area. The results came back and said that it is not covered under the 5-year paint/corrosion warranty because there was no "hole or pitted corrosion". The dealer recommend that I contact this regional rep and that they may be able to approve the work; never was able to get a hold of that person in 2 months of trying. I left 18 messages on that person's machine. Finally was able to talk to someone and they said the same thing; no can do! So now I am at a cross-road on what next to do. I had two estimates done; both from Ford backed corrosion/repair centers. Both made suggestions to replace the entire hood otherwise the problem will continue- average cost $2650. From researching, this is a common problems with Mustangs and Ford knows it! This will be my first and last Ford product I ever purchase.
Sad that I took possession of my 2014 Mustang February of 2013 with approx. 5 miles on it.. it is now out of its 3/36k warranty and this problem occurs at the front edge of the hood.. Ford has denied fixing it claiming it is outside of there BTB warranty.. I feel I as a consumer have been taken advantage of.. knowing now there is a long line of problems like this with the aluminum hood and the company responsible for the defective material and application process is denying any wrong doing.. And we wonder why people don't care to support the local economy and buy American made products when all you get with is a good old fashioned American screwing with an overpriced product and no backing.. I wont be making that mistake again anytime soon.
After taking the car back three times for this bubbling paint problem, Ford is finally replacing the hood of the car under warranty. The first time they tried to tell me the problem was from washing the car. It is a black Mustang GT, I am not supposed to wash it???? Tried another dealership and they are stepping up as they are well aware they have a problem with the aluminum hoods. Car has been in the shop now for almost two weeks because there is a shortage of hoods, and as for the factory stripes, well some day they will put them back on. They cannot find any in North America!! Hmm, shortage of hoods and stripes, tells me they have a real problem!!!
Car is a 2014, today is May 2015, the car has never been in an accident, repainted, there is NO reason the paint should be bubbling for a car that is essentially 1 year old.
A D V E R T I S E M E N T S
I contacted the selling dealer 2 weeks after I noticed the issue and was told that as this was a used vehicle, there was nothing they would do about it. I said there must be some sort of warranty on paint corrosion and was handed a paint pen and said they would cover that and that was it. So I drove home past another dealer and was told that this was an issue Ford has been dealing with for some time and the only way to fix it is to replace the hood on the car... so I contacted Ford the next day and was told that their corrosion warranty did not cover peeling paint and as it hasn't perforated the panel, and that I would have to absorb the cost - but it was noted that I called and complained about it.
Mind you, I can probably get another couple years out of it as it just looks like an orange peeled paint job we know ford is good at, but in Canada I am probably looking at 1500.00 for a new hood and having it painted the dreaded black. So with Fords, it is buyer beware and on a 4.5yr old car this should not happen... It also happened on my 2008 Escape with the paint peeling on the underside of the hood.
- Stanley Q., Surrey, BC, Canada