This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Mustang. The contact stated that while driving approximately 70 mph, the brake pedal was depressed and failed to respond. Also, the contact stated that the seat belt failed to retract without warning. The failure was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
The contact owns a 2013 Ford Mustang. The contact stated that while driving 7 mph, the brakes and steering wheel seized. As a result, the vehicle crashed into another vehicle and the air bags deployed. The contact sustained injuries to neck, left wrist and back which required medical attention. A police report was failed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 18,000.
When I first purchased my vehicle, I noticed that the vehicle would make a grinding sound like metal on metal when I would push the brakes to stop. This first happened at around 2K miles. I spoke with the service department. They asked me a question, they asked "how often do you drive the vehicle?" then they proceeded to tell me that "if you donot drive it enough, it is rust on the rotors causing this noise." They told me there is nothing wrong with it and that was that. I later on took my vehicle in with the same complaint at around 10K miles when I wanted to have my oil changed and my tires rotated. I wanted them to check my braking system while doing that. After service was done, they informed me that no issues were found with my brakes, or the braking system. My vehicle still makes the noise when I push the breaks. I am not sure if there is anyone else having this issue, but the issue is still happening to me.
Under moderate to heavy braking the cars brake pedal will pulsate and go to the floor but the vehicle will still be moving forward and take an extended time to slow down. Ford states thats this is normal operation. Last time I checked when you go to apply the brakes the vehicle is supposed to stop not take its sweet time slowing down.
- Phoenix, AZ, USA
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- Brunswick, GA, USA