I bought this 2012 Mustang from carmax in October of 2017 I have reported carmax to several different consumer protection agencies do to the fact they have committed fraud and deception inspire I got in touch with carmax explained that this vehicle has cosmetic and mechanical problems and issues this finance company is in with carmax I explain to carmax nothing they don't care I got sold a vehicle that has a thirty warranty from car max to fix it and correct what's on documentation nothing was done and I reported to they didn't care because carmax sold me a car that has over 10,000 dollars worth of issues and problems which I got told by several people that worked for carmax that these cars are reconditioned vehicles and I need to hire an attorney and take this to court this is covering up problems and this has to do with carmax vehicles and I am not going to pay all that money to fix this car when this is dealer fraud and the finance company when I ask them like they're covering up issues because they work with carmax, carmax and exeter needs to be investigated this is also false advertising they had a 5 day money back guarantee they actually told me that I will not get my money back and will not honor the thirty day warranty I will not make no payments on this vehicle period I turned this is over to channel 5 I will file ftc complaint, BBB, this is fraud and deception negligence, either they send me the title or cancel this contract to the full extent I will sue carmax I have a lawyer lookin into this but I want the attorney general to investigate I'm not the only one being done like this I will consider the title because this vehicle was sold unsafe they had let drive home I almost got into a wreck brakes are bad and rotors the breaking system, there is also stop leak in the my coolant reservoir that looks like they are tying to cover up a problem the brakes are bad

- Hiram, GA, USA

Complaint/consumer information [xxx] [xxx] [xxx] business information carmax, Inc. 12800 tuckahoe creek pkwy richmond, va 23238 complaint summary complaint type: Consumer to business complaint nature of complaint: Product issues problem description: I bought a 2012 Mustang through carmax on or about 10/23/2017 from the lithia springs location only to get lie to and giving false pretenses and fraud, they lie to several times over when I have documentation that states if a customer finds any problems with there vehicle and if there not satisfied with there purchase a customer can get there money back they have 5 days to return and a customer has thirty days to get any repairs or issues resolved, my vehicle has set in service every sense I bought and when I took the vehicle to carmax I've have been treated like who cares, they nothing to my vehicle I'm getting my money back I was lie to about the service to be done, I have witneess that heard sales managers lie about what needed to be done when I tried to explain I was threaten and told that nothing was going to be done, the brakes were bad I almost wreck in the car with miss match tires, carmax is committing fraud I have on black and white because I called the executive customer relations, they told as I recorded the incident in front of two managers that lie to me and told me my 5 days was up and that I couldn't get my money back I'm going it file other complaints, the service department did not do anything to my vehicle I do have some documentation signed stating that cosmic problems will be fixed they did not fix any issues, I found problems with this car and carmax is falsely advertising so they won't fix any issues, there was no service found to be done on this 2012 Mustang, I will seek legal action for fraud and brakes are bad and tires. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Hiram, GA, USA

Vehicle has no spare tire. I'm trying to piece together a spare tire kit for the 19" wheels that go with the V6 performance package. I'm getting wrong information from Ford about what is required. Being stuck without a spare can be a safety issue, but putting the wrong spare wheel/tire combo on the vehicle can create a hazardous situation.

- Dallas, TX, USA

Purchased 7/11 a 2012 Mustang with 9 miles on it. In less than 6 months. We have had two failed tires. A leaking transmission. Now the plastic part of the seat belt that hold the belt off the neck is broken and Ford refuses to fix it.

- Nixa, MO, USA

The contact owns a 2012 Ford Mustang. While driving approximately 45 mph, the contact noticed that the rear passenger side tire had blown. The contact attempted to replace the tire with the spare and noticed there was no spare tire. The contact stated there was only a spare tire repair kit and felt that the repair kit was unsafe and would not work properly. The vehicle was towed to the dealer but the tire was not replaced. The VIN was not available. The approximate failure mileage was 600.

- Camarillo, CA, USA

I am senior citizen and love my 2012 Mustang, except that the V-6 model does not have a spare tire wheel. I am greatly concerned that if a large piece of metal ruins my tire or causes my tire to blow out, I will be stranded on a bridge, rural road or the interstate, without a spare tire to get me to safety. I would have to be stranded until help arrived, and what if at night, and I can;T get a new tire until the next day. This, I feel is a safety matter for the motorist. A MINIspare should be standard on all cars. You never know who might stop while you are stranded and attack or rob you. Even the police can't help you with no spare tire, and you have to sit in a dangerous place until a tow truck arrived. I complained to Ford and their reply was buy a GT V-8 model which does come with a spare tire and wheel. I feel this is a safety complaint and that Ford should supply a MINIspare tire and jack at little or no cost. Thank you. Updated 08/31/11

- Batavia, OH, USA